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Mobility Coordinator
5 months ago
Process all sales bookings and freight reservations accurately and prepare all necessary documentation ready for lodgment with Operations, Forwarders, Ancillary Suppliers and Overseas Offices and Partners.
- Ensure compliance to all regulatory requirements such as FAIM, Air Security, Customs and Quarantine.
- Liaise with operational staff ensuring the move/relocation information communicated is accurate
- Maintain pricing levels within quoted parameters (or improve above quoted parameters) to ensure maximization of opportunity and profitability including monitoring the impact of rate fluctuations and taking appropriate mitigating actions.
- Monitor status of consignments and ancillary services ensuring each is prepared according to instructions and arrival/delivery at destination is completed within the designated time frame.
- Communicate status updates to Overseas offices and Partners in a timely and accurate manner and in accordance with FAIM standards.
- Report all customer complaints and claims to the appropriate manager ensuring corrective action is taken.
- Report any non-conformance by internal and external Suppliers or Overseas offices/partners through internal chain of responsibility.
