Guest Services/reservations Agent

5 days ago


Mandurah, Australia Dolphin Quay Apartments Full time

We are looking for a Guest Services Agent to join our small existing team. Experience working in hotel reservations preferred but not essential as full training will be provided. Applicants will work approximately 2-3 varying days per week on a rotating roster.

**Duties & Responsibilities (including but not limited to)**:

- Always greet guests in a friendly and professional manner
- Maintain a neat, clean and professional appearance at all times
- Engage each guest as a unique individual and listen attentively to their requests
- Answer the phone in a timely and professional manner
- Build and prepare daily reports
- Communicate with housekeeping and maintenance teams to ensure guests needs are met daily
- Responsible balancing of daily accounts
- Listen to guests complaints or concerns and resolve their issue in a timely manner
- **MUST be available weekends & Public holidays**

**Skills & Qualifications**:

- Articulately communicate both in the written and verbal
- Previous experience in front office position preferred
- Qualification in hospitality services preferred
- Computer skills essential
- Knowledge of RMS or other hotel PMS systems & travel agents preferred
- Exceptional interpersonal skills to enhance the service standards throughout the operation
- Time management skills are essential
- Ability to work effectively in an often fast paced environment by multi tasking
- Ability to work independently but able to communicate effectively with all other team members when they come on shift
- It is also important to be able to self start and assess what jobs need to be done and take initiative during your shift.

**Job Types**: Part-time, Casual

**Salary**: $28.00 - $35.00 per hour

Schedule:

- Day shift
- Every weekend
- Flexible hours
- Monday to Friday
- Public holidays
- Weekend availability
- Weekends only

Supplemental pay types:

- Penalty rates

COVID-19 considerations:
Due to government mandates, staff must be fully vaccinated.

Application Question(s):

- Are you available to work most weekends & public holidays?
- Do you have previous hotel experience?

Work Authorisation:

- Australia (preferred)

Work Location: One location



  • Mandurah, Australia Mandurah Luxury Accommodation Full time

    We are looking for an _**experienced**_ Guest Services Agent to join our small existing team across two of our offices. Experience working in hotel reservations or similar is essential. Applicants will work approximately 2-3 varying days per week (including weekends). **Duties & Responsibilities (including but not limited to)**: - Always greet guests in a...


  • Mandurah, Australia Mandurah Luxury Accommodation Full time

    We are looking for an _**experienced**_ Guest Services Agent to join our small existing team across two of our offices. Experience working in hotel reservations or similar is essential. Applicants will work approximately 2-3 varying days per week (including weekends). **Duties & Responsibilities (including but not limited to)**: - Always greet guests in a...


  • Mandurah, Australia Mandurah Luxury Accommodation Full time

    We are looking for an _**experienced**_ Guest Services Agent to join our small existing team across two of our offices. Experience working in hotel reservations or similar is essential. Applicants will work approximately 2-3 varying days per week (including weekends). **Duties & Responsibilities (including but not limited to)**: - Always greet guests in a...


  • Mandurah, Australia Dolphin Quay Apartments Full time

    Due to an internal promotion, we are looking for an extra receptionist to cover weekends and holidays/sick leave. Experience working in hotel reservations preferred but not essential as full training will be provided. Applicants will work approximately 2-3 days per week on a rotating roster. Office hours are 9am - 5pm, 7 days a week. **Duties &...

  • Front Office Reception

    2 months ago


    Mandurah, Australia Mandurah Luxury Accommodation Full time

    We are looking for an exceptional Front Office Receptionist to join our small existing team. Experience working in hotel reservations or similar is desired but not essential as training will be provided. We are looking for a vibrant friendly person who likes to greet guests and works well on their own as well as part of a team. Applicants will work...


  • Mandurah, Australia Atlas People Full time

    Guest Services/Function Coordinator Are you ready for an adventure of a lifetime? Do you love travelling? Do you want to work in different locations across Australia and experience the diversity of its culture and nature? If you answered yes to these questions, then you might be the perfect fit for an ATLAS ADVENTURE! We are Atlas People, a leading...

  • Service Advisor

    7 months ago


    Mandurah, Australia Eagers Automotive Full time

    Work for a prestige dealership - Mercedes-Benz! - Work for a National Automotive Group with numerous opportunities! - Brand training and support provided! **About the role**: **Eagers Automotive** have an exciting opportunity for a highly motivated and passionate individual to join us as a **Service Advisor** at* Mercedes-Benz in Mandurah.* This role...


  • Mandurah, Australia Mandurah Canal Stays Full time

    Mandurah Canal Stays is a local management company specializing in Airbnb and short-stay rental properties in the Mandurah, WA region. We pride ourselves on delivering exceptional service to both property owners and guests, ensuring immaculate cleanliness and presentation of every property under our management. **Job Description**: As a Cleaner with...

  • General Manager

    1 month ago


    Mandurah, Australia AccorCorpo Full time

    **Company Description** WORK YOUR WAY TO THE SEBEL MANDURAH** Located in the heart of Mandurah, Western Australia, **The Sebel Mandurah Hotel **is a 4.5-star property offering beautifully appointed accommodation with stunning views of Mandjar Bay. As one of the top accommodation choices in the region, the hotel caters to families, couples, friends, and...

  • Duty Manager

    9 months ago


    Mandurah, Australia THE SEBEL Full time

    **Job Description** We are looking for a customer service professional, whom is naturally confident in approaching people and initiating conversation supported by strong knowledge of the surrounding area including the hotel.** As our next Part-Time Duty Manager, you will: - ensure a smooth and seamless guest experience - maintain a positive outlook when...


  • Mandurah, Australia City of Mandurah Full time

    **Position No**: 152/2024 **Work Type**: Permanent - Full Time - Are you driven by the opportunity to work for a thriving regional City committed to organisational excellence? - We work together with you to create a culture based on respect, trust and inclusiveness. - We embrace flexible working conditions and are always open to discussing your individual...


  • Mandurah, Australia Alzheimers WA Full time

    Join a peak dementia body - Competitive rates - salary packaging up to $15,900 per annum **About Us**: Established in 1982, Alzheimer’s WA provides care, support, awareness and information to assist people living with dementia, as well as their families and carers. Our services include advocacy, education, partnerships, training, consultancy and holistic...


  • Mandurah, Australia Alzheimers WA Full time

    Work Life balance & flexibility - Competitve salary - Opportunity to salary package up to $15,900 per annum **About Us**: Established in 1982, Alzheimer’s WA provides care, support, awareness and information to assist people living with dementia, as well as their families and carers. Our services include advocacy, education, partnerships, training,...

  • Casual Sales Assistant

    2 months ago


    Mandurah, Australia You + All Careers Full time

    WHO ARE WE? You & All is a fashionable, affordable, and quality clothing brand designed for the curvy community. We're on a mission to empower every woman to create her own unique style. You & All first launched through its sister site, Ally Fashion, and now has 14+ retail stores across Australia and a thriving online store shipping worldwide. We are on the...


  • Mandurah, Australia Ally Fashion Full time

    WHO ARE WE? You & All is a fashionable, affordable, and quality clothing brand designed for the curvy community. We're on a mission to empower every woman to create her own unique style. You & All first launched through its sister site, Ally Fashion, and now has 14+ retail stores across Australia and a thriving online store shipping worldwide. We are on the...


  • Mandurah, Australia Ally Fashion Full time

    WHO ARE WE? Ally Fashion is an Australian-based multi-brand fast-fashion destination that provides its customers with value, quality, and on-trend outfits through an enthusiastic, fun, and professional team. Ally first opened its doors in Sydney in 2001 and now has over 150+ stores nationally as well as a thriving online store shipping worldwide. We are on...

  • Care Coordinator

    7 months ago


    Mandurah, Australia Home Instead Full time

    Are you a client coordinator ready to transition to a company that values the client, the carers and encourages a relationship-based service, whilst being part a great team? Or are you someone experienced in working in aged care and hold Cert 3 or above, with administrative and communication skills waiting to be invested in? **About Us**: Home Instead...

  • House Manager Mandurah

    7 months ago


    Mandurah, Australia Alzheimers WA Full time

    Join a peak dementia body - Competitive salary - Opportunity to Salary package up to $15,900 pa & 5 weeks annual leave **About Us**: Established in 1982, Alzheimer’s WA provides care, support, awareness and information to assist people living with dementia, as well as their families and carers. Our services include advocacy, education, partnerships,...

  • Care Worker

    5 months ago


    Mandurah, Australia Bethanie Group Full time

    Bethanie, Western Australia’s leading not for profit aged care and retirement living provider, has been warmly welcoming and caring for seniors for over 65 years. We strive to lead the change in the way Australians think about ageing, recognising ‘old age’ as a positive force in society and giving a voice to those who have seen it all and live to tell...

  • Care Worker

    1 week ago


    Mandurah, Australia Bethanie Group Full time

    Bethanie, Western Australia’s leading not for profit aged care and retirement living provider, has been warmly welcoming and caring for seniors for over 65 years. We strive to lead the change in the way Australians think about ageing, recognising ‘old age’ as a positive force in society and giving a voice to those who have seen it all and live to tell...