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Customer Service Officer
2 months ago
Customer Service Officer
- **Location**:
- Truganina - Victoria
- **Work Type**:
- Full Time
- **Salary**:
- AU$60000 - AU$65000 per annum + Plus Overtime
- **Reference**:
- 24126
- **We are on the hunt for multiple Customer Service Officers to join our client's team in Truganina**
Our client is one of Australia’s leading packaging and paper which is a part of Nippon Paper Group employing more than 4500 employees across Australia and New Zealand. Due to an increase in demand, we are looking to expand the team further by appointing multiple Customer Service Officers to join on day shift.
**The Benefits**:
- Career progression opportunities
- Full time hours on day shift
- Competitive salary depending on experience
- Scope for overtime work
- Great company culture
- Immediate start
**Shift Times**:
Monday - Friday
9am - 5pm
**Responsibilities**:
- Manage the order process including receiving and processing sales orders within required timeline.
- Daily order management reporting
- Resolve issues during the management of order process e.g. blocked orders, pricing & lead-time discrepancies.
- Coordinate with internal Demand Team to achieve requested customer delivery dates
- Utilise SAP to record Quality Non-Conformance details for investigation by quality personnel
**Requirements**:
- Previous experience in a fast-paced customer service environment Knowledge of organization/industry products.
- Experience using databases (SAP preferred but not essential)
- Ability to effectively communicate inbound and outbound (includes phone skills)
- Advanced level of attention to detail, accuracy, and quality
- Ability to build a relationship on the phone to resolve issues.
- Ability to recognize relevant customer intelligence to support sales.
- Team player and can do attitude
- At Fuse, we specialise in recruitment for the manufacturing industry and actively source a variety of roles for a broad range of manufacturers. If you are looking for a new opportunity, we’d love to hear from you_
- If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role_
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