Desktop Network Support

1 week ago


Perth, Australia EIL Global Full time

Greetings from EIL Global,

We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for local vendors/partners/engineers for onsite support services in and around to assist our clients.

We have requirement for full time contract job in Perth

Position - Site Host

Joining - Immediate joining

Exp - 10 to 15 years

Mode: Full time contract

ROLE AND RESPONSIBILITIES
- Provide Hardware break fix services for laptop, desktop, printers and scanners
- Provide hardware upgrade services for laptop, desktop, printers and scanners
- Receive new desktop orders and provide MACI (Move, Allocate, Change and Install) services
- Provide L3 desktop support, Provide L2 LAN support (LAN admin support with touch services)
- Technical support for Voice and Video conferencing
- Co-ordination with vendor, Co-ordinate with offshore and onsite tech support team
- Identify and Share/ recommend new products (H/W & S/W) for evaluation
- Provide support for sales team (Remote / Roaming users) and Provide assistance for S/W distribution across network
- Provide assistance for antivirus management
- Trouble ticket maintenance and Maintain file and print servers (Location specific)
- Conduct user awareness sessions / trainings to end users on new technologies
- Publish local maintenance details, Assist for virus outbreak management / events (Offshore
- Remote support)
- Site Inventory management and maintenance
- Attend weekly / Monthly review meetings with onsite and offshore team and Generate and provide weekly / monthly activity reports
- Attend regular trainings and learn new technologies as required and conducted by the employer
- Escalate the issues to management or next level as needed, Provide support for asset disposal services
- Generate and provide weekly, monthly activity and other reports
- Escalate and Coordinate with remote support team at offshore to get the user issues resolved
- Participate daily domain watch meetings, weekly and monthly team meetings along with offshore and another global team
- Identify and implement best practices, service improvements and transformation opportunities and share the same to global team
- Participate in informal team meetings, client meetings, internal Operations meetings and Quality review meetings.
- Implement the corrective/ preventive action identified
- Co-ordination with the other support groups and Domains
- Discuss management of risks in advance with the Domain Leads
- Update knowledge base with the resolutions as required and discussed in Post Outage Reviews
- Ensure that the policies and procedures set by TCS are adhered to
- Escalating to higher management whenever required
- Report the status to the higher management

QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Bachelor’s Degree or equivalent experience
- 10 to 15 years of relevant IT work experience required
- ITIL Certification or ITSM process knowledge strongly preferred

If you are interested, Please share your updated resume or refer your friends/local vendors

**Job Types**: Full-time, Part-time, Fixed term, Subcontract, Casual, Freelance, Contract

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- On call



  • Perth, Australia EIL Global Full time

    Greetings from EIL Global, We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for local...


  • Perth, Western Australia EIL Global Full time

    Skills:Windows OS troubleshooting, Active Directory management, Microsoft Office 365 support, Remote desktop tools (e.g., TeamViewer), Network configuration, imaging and reimaging, Outlook configuration, desktop support.Company OverviewEIL Global IT Solutions and Services Pvt Ltd is a prominent IT service provider based in Adelaide, Australia. We focus on...


  • Perth, Western Australia Klohn Crippen Berger Full time

    Desktop Support Technician RoleWe're seeking an experienced Desktop Support Technician to join our global IT team at Klohn Crippen Berger. As a key member of our support team, you will provide technical assistance to our engineers, scientists, and administrative staff in the Australian business unit, focusing on desktop and laptop support.The primary focus...


  • Perth, Western Australia EIL Global Full time

    Skills and QualificationsTo be successful in this role, you will need to have strong skills in:Windows OS troubleshooting to resolve user issues effectively.Active Directory management to maintain and administer network resources efficiently.Microsoft Office 365 support, including installation and user guidance.Remote desktop tools such as TeamViewer to...


  • Perth, Australia Lynas Corporation Full time

    Lynas Rare Earths is an established ethical and environmentally responsible producer of rare earth materials, we are the world’s only significant producer of separated rare earth materials outside of China. Our rare earths deposit is one of the highest-grade Rare-Earth deposits in the world, boasting a mine life of 20+ years. The Rare Earths are mined and...


  • Perth, Australia Georgiou Full time

    **Desktop Support Analyst** **Desktop Support Analyst** Due to continued growth ac_r_oss Australia, Georgiou is seeking an experienced Desktop Support Analyst to join our IT Team. For 45 years, Georgiou has grown to be a leading national building and civil engineering company and we pride ourselves on being 'the best people to work with'. The thing about...


  • Perth, Western Australia Office Solutions IT Full time

    About the CompanyOffice Solutions IT is committed to creating a strong community of diversity, inclusion and a positive, barrier-free recruitment process and workplace.Job Description:We are seeking a Network and Desktop Services Expert to join our team. The successful candidate will have a strong background in IT support and a passion for delivering...


  • East Perth, Australia Lynas Corporation Full time

    **Overview** Want to contribute to a sustainable future? Join Lynas Rare Earths as we embark on our global expansion journey - to help shape a new future. Our people work in an environment where safety is central to the role and support is always at hand. You will work as part of a smaller team so you can expect to build excellent connections with your...


  • Perth, Australia HAYS Full time

    State government organisation is seeking a Desktop support Analyst for an ASAP start. **Your new company** Your new company is a State Government organisation seeking to find an experienced Desktop Support Analyst for an ASAP start. It is an initial 2-month contract. **Your new role** You will help with the delivery of physical support as required and...

  • Desktop Analyst

    3 weeks ago


    Perth, Australia Halliburton Full time

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...


  • Perth, Western Australia BlupaceTech Limited Full time

    Role SummaryThis role involves providing technical support to customers, resolving issues related to desktop systems, and collaborating with vendors to address complex problems. The ideal candidate should possess strong analytical and problem-solving skills, as well as the ability to multi-task and prioritize tasks effectively.Key ResponsibilitiesProvide...


  • Perth, Western Australia Ertech Full time

    We're seeking a skilled and enthusiastic Junior IT Support Officer to join our dynamic team at Ertech. This permanent full-time position is based in our Head Office in Wangara, Perth, and offers a unique opportunity to develop your career in IT support.In this role, you'll be responsible for providing technical support to our internal and external workforce,...


  • Perth, Western Australia Infosys Full time

    Job DescriptionAbout Us:Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 57 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by...

  • Desktop Support

    1 week ago


    Perth, Australia PERSOLKELLY Full time

    PERSOLKELLY is seeking Desktop Support Office for one of their Key Government Client for their IT team. **PERSOLKELLY** brings together the legacy and experience of four organisation that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry...


  • Perth, Western Australia BlupaceTech Limited Full time

    **About BlupaceTech Limited**We are a world-class IT development company that strives to improve our processes constantly. With over 160 professionals across multiple countries, we specialize in delivering innovative software solutions tailored to businesses of all sizes.Our dedicated team is passionate about providing exceptional service while continually...


  • Perth, Western Australia BlupaceTech Limited Full time

    Company OverviewBlupaceTech Limited is a world-class IT development company that strives to improve its processes constantly. With over 160 professionals across multiple countries, we specialize in delivering innovative software solutions tailored to businesses of all sizes.Job DescriptionWe are seeking an experienced Desktop Support Engineer to join our...


  • Perth, Australia SLR Consulting Full time

    **About the business and the role** SLR is an international environmental and advisory consultancy with a globally recognised reputation for providing high quality tailored services. With offices across Asia Pacific, Europe, North America and Africa, SLR is one of a very small number of truly international specialist environmental consultancies. We provide...


  • Perth, Western Australia BlupaceTech Limited Full time

    Direct message the job poster from BlupaceTech Limited.Blupace is a world-class IT development company that strives to improve its processes constantly. Established in 2008, Blupace has grown to employ over 160 professionals across multiple countries. We specialize in delivering innovative software solutions tailored to businesses of all sizes, with...


  • Perth, Western Australia BlupaceTech Limited Full time

    Direct message the job poster from BlupaceTech Limited.Blupace is a world-class IT development company that strives to improve its processes constantly. Established in 2008, Blupace has grown to employ over 160 professionals across multiple countries. We specialize in delivering innovative software solutions tailored to businesses of all sizes, with...


  • Perth, Australia Talent International Full time

    **Job Details**: **Location** Perth CBD **Salary** Negotiable **Job Type** Full Time **Ref** BBBH102546_1686112185 **Contact** Deborah Moreton **Posted** about 4 hours ago A fantastic opportunity awaits for an experienced Network Support Specialist to join a leading global mining company. This is a 12-month contract role where you will play a...