Technical Desktop Support Specialist

4 days ago


Perth, Western Australia BlupaceTech Limited Full time
Company Overview

BlupaceTech Limited is a world-class IT development company that strives to improve its processes constantly. With over 160 professionals across multiple countries, we specialize in delivering innovative software solutions tailored to businesses of all sizes.

Job Description

We are seeking an experienced Desktop Support Engineer to join our team in Australia. As a Desktop Support Engineer, you will be responsible for providing second-level contact and problem resolution for customer issues, working with vendors to remediate complex AV issues, and maintaining ticket updates for all reported incidents.

You will also be responsible for installing, upgrading, supporting, and troubleshooting XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, as well as Cisco Jabber and other authorized desktop applications. Additionally, you will need to have basic knowledge of Mac operating system to support Apple PC users.

The ideal candidate will have a minimum of 3 years of IT experience, with experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, and enterprise anti-virus solutions. You will also need to have mobile device management skills, including iOS and Android devices, enterprise encryption solutions, and Windows PC/laptop management via Active Directory.



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