Advanced On-site Technician

3 weeks ago

Lidcombe, Australia Fujitsu Full time

**Hardware Technician**

**We are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**

We are currently seeking a Hardware Technician to join our growing team. Provide technical support including installation, troubleshooting, problem resolution and maintenance. Advise and respond to customers on preventative maintenance and configuration adjustments.

**About you**

Responsibilities and Accountabilities:

- Provide Hardware and Software support and maintenance across a range of systems including Desktops, POS and peripheral systems.
- Work within a team with little supervision as an established systems/product specialist to support end users
- Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.
- Respond to, resolve incidents and SRs within agreed SLA, and follow Fujitsu breach reporting process for any failed SLAs.
- All customer interactions and activities are logged and maintained in the correct client ITSM tool
- Ensure that all Timesheets and project efforts are accurately recorded and submitted on time as per company requirements

Requirements and Experience:

- At least 2-year, previous experience conducting IT Hardware break-fix repair and maintenance across multiple systems.
- Must have current vehicle licence
- Ability to work within a team
- Ability to work under pressure and meet time constraints

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- ** We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.**:

- ** We offer tailored career paths across our global organization to support your professional and personal growth.**:

- ** Our customers trust us. We have an excellent reputation across the region and globally.**:

- ** Best in-class reward and recognition programs flexible work, volunteering leave, and more.**:

- ** We live our values of aspiration, trust, and empathy, all day, every day.**

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