Customer Service Officer Full Time Byron Bay

2 weeks ago


Byron Bay, Australia The Australian Health Company Pty Ltd Full time

**READY FOR ANYTHING**

At The Australian Health Company we live and work by our purpose to assist as many NDIS clients as we can to enjoy the important things in life. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We put heart into everything we do which guides us to create amazing things for our clients, our people and our communities.

**Job description**:
**The Role**

You will be working with a dedicated team of professionals who are passionate about building a sustainable organisation that enhances the lifestyle of people with disability.

You will be responsible for managing our NDIS Short term Accommodation bookings and all inbound enquiries. You will be provided with the resources required to kickstart the role with comprehensive training and ongoing support.

**Key Responsibilities**:

- End to end management of NDIS Short term accommodation bookings.
- Ensuring efficient, safe and high quality of client support and services.
- Build and maintain a viable and stable customer base.
- Assessing client needs, recommending and explaining the relevant NDIS services offered by The Australian Health Company (AHC).
- Manage all client and stakeholder calls and enquiries that come through in a timely manner with a sense of urgency.
- Liaise with our stakeholders with the utmost of professionalism.
- Manage all services and bookings from start to finish.

**Skills and Experience**:

- Have a passion for helping our people and our community
- Knowledge of NDIS practice Standards and funding models practice approach, developing and implementation of tailored-care plans regarded but not essential
- High Level consultation skills with people living with disability, or chronic conditions, whilst demonstrating awareness of the key issues faced by people with disabilities or chronic conditions and the importance of choice and control regarding the support they receive
- Excellent written and verbal communication skills
- Impeccable time management and multi-tasking abilities
- Experience liaising with support coordinators, support workers, participants and plan managers
- Solid computer literacy and capacity to use cloud based software is essential

**Ready for anything? Let’s talk.**

Start your career journey with us and click ‘Apply’

**Job Types**: Full-time, Permanent

**Salary**: From $60,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Byron Bay, NSW 2481: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your pay expectations?

Work Authorisation:

- Australia (required)


  • Cocktail Bartender

    3 days ago


    Byron Bay, Australia Paradiso Byron Bay Pty Ltd Full time

    About the Role:Paradiso Byron Bay Pty Ltd is seeking a skilled Cocktail Bartender to join our team at our vibrant cocktail bar in the heart of Byron Bay. As a key member of our high-end bar team, you will be responsible for delivering exceptional service to our guests and creating an unforgettable experience.Main Responsibilities:Prepare equipment, station &...


  • Byron Bay, Australia Paradiso Byron Bay Pty Ltd Full time

    Job Description:We are seeking a motivated and experienced Cocktail Bartender to join our team at Paradiso Byron Bay Pty Ltd. In this role, you will be responsible for preparing equipment, station & stock for service, preparing cocktails and other beverages to a high standard, providing an exceptional level of service for guests, and completing closing...


  • Byron Bay, Australia Byron Bay Painters Full time

    **About the business** Byron Bay Painters is one of the leading painters in the Northern Rivers for homeowners, real estate agents, business owners, builders and tenants. They are well known for their excellent customer service and high quality, in all aspects of their work. They are looking for a skilled painter to join their team. **About you** The...


  • Byron Bay, Australia The Shift People Full time

    Full time permanent opportunity - Byron Bay, Northern NSW - Join a growing and innovative organisation - Full time permanent opportunity - Byron Bay, Northern NSW - Join a growing and innovative organisation We are currently seeking a Customer Experience Manager to join our client’s dynamic team in Byron Bay. As the Customer Experience Manager, you will...


  • Byron Bay, Australia The Shift People Full time

    Permanent Full Time Opportunity - Byron Bay, Northern NSW - $80,000 + super - Permanent Full Time Opportunity - Byron Bay, Northern NSW - $80,000 + super Are you a problem-solving pro with a passion for customer satisfaction? We have an exciting opportunity for a Complaints Resolution Specialist to join our client’s team in beautiful Byron Bay! As a...


  • Byron Bay, Australia Beach Hotel Byron Bay Full time

    Hospitality Stock HandlerWe are seeking a skilled Hospitality Stock Handler to join our back-of-house team at the Beach Hotel in Byron Bay. In this key role, you will be responsible for maintaining stock levels, managing keg changes, and ensuring seamless service for our bars and bottle shop.Main Responsibilities:Manage and maintain accurate stock levels and...

  • Head Barista

    2 weeks ago


    Byron Bay, Australia Bayleaf Byron Bay Full time

    **Lead the Coffee Experience at Bayleaf Cafe in Byron Bay!** Ready for a change and the chance to call the stunning Byron Bay coastline home? This is your opportunity! Bayleaf Cafe, one of Byron’s most iconic cafes, is on the lookout for an **experienced and passionate Head Barista** to lead our coffee team and retail shop. **What We’re Looking...


  • Byron Bay, Australia Fink Group Full time

    A highly renowned restaurant perched on the dunes, overlooking the water - Join our welcoming and very experienced front of house team! - Join Australia's best restaurant group Fink with restaurants in Sydney+Brisbane **About Beach Byron Bay** Beach Byron Bay - Byron Bay's only absolute beachfront venue - celebrates and showcases the best of beach dining...


  • Byron Bay, Australia The Nanny Collective Full time

    **FULL - TIME LIVE IN/OUT NANNY - BYRON BAY** Job Reference: Byronbay_TAA Start Date: ASAP Times: 8:30/ 9am - 5/5:30 pm Days: Monday to Friday Child: G7, G3 Pay: $40ph - Ready to travel with the family interstates or overseas - Interested in Whole Beings & Montessori Method - Drivers license required, car provided - Confident to swim in the pool / Ocean -...


  • Byron Bay, Australia The Nanny Collective Full time

    **FULL - TIME LIVE IN/OUT NANNY - BYRON BAY** Job Reference: Byronbay_TAA Start Date: ASAP Times: 8:30/ 9am - 5/5:30 pm Days: Monday to Friday Child: G7, G3 Pay: $40ph - Ready to travel with the family interstates or overseas - Interested in Whole Beings & Montessori Method - Drivers license required, car provided - Confident to swim in the pool / Ocean -...


  • Byron Bay, Australia Byron Bay Screenprinters Full time

    Byron Bay Screenprinters is a long-established local screen printing business, promotional products, and apparel supplier that was born and bred in Byron over 25 years ago! The team is looking for an experienced and motivated **Production Lead** to join our small, friendly team to help expand the business. You will have: - worked in a warehouse/factory...


  • Byron Bay, Australia Ember Byron Bay Full time

    Marketing and Sales Manager Ember Byron Bay - Byron Bay NSW ABOUT THIS OPPORTUNITY Ember Byron Bay - premium steakhouse & events venue in the heart of Byron Bay. You will lead our Marketing and Sales activities and performance, to deliver celebrations of fun enjoyable experiences & amazingly beautiful memories with a passion & professionalism that...


  • Byron Bay, Australia Global 360 Full time

    Local Byron Bay Office - Immediate Start - 12 Month Contract - Discounts on technology, fashion, and leisure **The Role**: We are looking for individuals with drive and energy, motivated by putting our customers first. Our high performing team have a genuine desire to see others succeed. In this fast-paced environment, you will be well supported and given...


  • Byron Bay, Australia Discovery Parks Full time

    Role Based in stunning Byron Bay, NSW - Opportunity to join a fun, talented Team with an Industry leader - Discounts on accommodation at over 300 G'Day holiday parks **About Us**: G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide,...


  • Byron Bay, Australia YHA Australia Full time

    Oversee and manage housekeeping operations across two YHA properties - Diverse and supportive team - Lead and develop a team of housekeeping staff to maintain the highest standards **About Us**: **YHA Australia** offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided...


  • Byron Bay, Australia Discovery Parks Full time

    **About Us**: G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2000 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 85+ fully owned and operated parks. The largest park network in the country,...


  • Byron Bay, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **NSW, First Sun Holiday Park - Byron Bay 2481** - Campground in a small seaside town in New South Wales - Be part of a dynamic and growing team - Flexible work conditions **An exciting opportunity to work at a holiday park in the beautiful Bryon Bay of NSW.** **The Site** First Sun Holiday Park is located on the beachfront of NSW's well-known town of...


  • Byron Bay, Australia ProVision Full time

    **ABOUT US** Byron Bay Eyecare is a proudly independent optometry practice. we believe in supporting locals, shopping local and being local. We also have the freedom to really tailor solutions to each client as an individual. Byron Bay Eyecare is committed to providing the highest quality, professional eye care in an ethical, non-corporate...


  • Byron Bay, Australia Rip Curl Full time

    Great benefits including clothing allowance, bonus and paid parental leave! - Work within the ultimate surf company that combines fun with high performance - Career growth opportunities in retail & office based roles across KMD Brands **About Rip Curl...** Rip Curl is a brand for, and about, the crew on The Search. The products we make, the events we run,...

  • Section Waiter

    3 weeks ago


    Byron Bay, Australia Beach Byron Bay Full time

    **About Beach** Beach Byron Bay is the North Coast's premier restaurant and function venue. This busy, iconic destination restaurant is hugely popular with both locals and visitors alike with its spectacular beach front location and panoramic views. By joining our team, you will become a part of one of the country’s leading restaurant groups, Fink Group....