Sme & Agri Product Manager

2 months ago

Melbourne, Australia IAG New Zealand Full time

**READY FOR ANYTHING**

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

**The Role**

This role’s unique value add is to architect, manage and drive the overall strategy for individual products and whole product classes (brand-agnostic) end to end, ensuring product healthand insurance risk is well managed, in line with long term P&L and capital position of each product. The role is responsible for fintegrating the product strategy into the overall AU strategy.

This role defines the strategy, vision, design, development, configuration of individual products and whole product classes (brand-agnostic), ensures delivery of new/enhanced insurance products, tailored to specific customer / partner needs and informs the brand/ segment portfolio management in terms of product performance and (long-term) product health.

This role is pivotal in delivering a customer centric individual product/ whole product classes (brand-agnostic) whilst coordinating complex product management decisions and reflecting strategic market shifts/ customer needs.

Overall, this role is responsible for driving long term product performance across IAG

**Key Responsibilities**
- Own the product lifecycle and define the product strategy
- Own the vision, performance (‘health’), and development lifecycle of individual products and ‘whole product classes’ (e.g. Home, Motor, Property, Agri) agnostic of brand, channel, segment
- Own product risk management to ensure all products are in keeping with the IAG Risk Appetite Statement, Design and distribution obligations and other regulatory requirements.
- Identify and call out systemic issues across brands & product classes
- Take ownership of product, including features, attributes, enhancements, extensions, underwriting rules, policy documentation and governance
- Recommend product, service, distribution and underwriting responses to improve margin from trends and emerging risks
- Support portfolio / customer growth and retention targets through ongoing monitoring/ responses across value chain
- Highlight potential issues with scalability / sustainability of intended solution / growth pathways (e.g. sustainability of discounting)
- Ensure adherence to customer needs in product and process requirements
- Manage Product interlocks across value chain (e.g. Marketing, Group Tech)
- Monitor product lifecycle and prepare launch and exits (informs trade-offs)
- Ensure overall risk compliance of individual product(s) and whole product class(es)

**Skills & Experience**

**Required Experience**:

- Extensive years of Product Management experience in a complex, large scale insurer or financial services organisation, preferably in direct consumer lines
- Track record of designing, developing and launching new products in market to support Product Management objectives
- Deep understanding of product pricing, underwriting and assurance principles, including ability to engage technical SMEs on relevant pertinent product challenges
- Understanding of quantitative insurance prduct (performance) metrices and advanced strategic interpretation capabilities
- Understanding of Financial Services Regulatory landscape, with ability to converse effectively with Risk, Legal & Compliance colleagues on risk & regulatory issues

**Desired Experience**:

- Knowledge of complex insurance products and related risks - Knowledge of methodologies, tools and techniques for specific products; ability to develop product strategies
- Solutions Development - knowledge of and the ability to assess customer needs and provide solutions for them
- Fostering high performing teams - Create environments where accountable and respectful teams thrive and deliver outstanding results
- Drives Vision and Purpose - Be able to paint a compelling picture of the vision and strategy that motivates others to action
- Knowledge of the full spectrum of insurance pricing activities, practices, tools and considerations
- Ability to oversee and manage a broad spectrum of key insurance product related metrices
- Cross-Team Integration - Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results and the ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team
- Innovation - Understanding of the value of in

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