Front of House Lead

7 months ago

Brisbane, Australia Bank of Queensland Full time

**About the Role**
An exciting new opportunity for a Front of House Lead (FOH), based in Newstead.

In this role you will be the face of the organisation You will be responsible for:

- General Operations: ensuring that the site is always effectively managed and staffed to the correct levels, managing day to day operations.
- Finance and Administration: responsible for overseeing the ordering of all goods and services.
- Leadership and Management: dealing with staff and guests in a polite, professional, and pleasant manner.
- Security, Health & Safety, Maintenance: adhering to Health & Safety requirements and regulations within the workplace and to re-emphasise these to all staff.
- Client Service and Culture: providing best in class service for our clients, guests, and employees at all times.

In this role, you will work closely with other departments in event planning, co-ordination, and delivery. This role will be the fabric that brings people together so will have a focus on community development within our sites - working with the broader Workplace Experience team and the site landlords to create opportunities for our teams to connect.

As the face of our client services floor, you are highly visible, strategic in nature, forward thinking and the conduit between our wider business and all facets of our operating team.

**About you**
We are looking for an individual who has demonstrated experience in administration, stakeholder engagement, business acumen and organisational excellence. As our Front of House Lead, you will have a passion for curating exceptional experiences for all clients, guests, and employees. Excellence in client service is a given, your measure of success is providing a positive end to end experience that people find memorable and unique.

Naturally you are a smooth operator, continually monitoring the space, equipment, and furniture to ensure our premium standards are maintained. You are someone, who leads by example encourages the team, working together, building strong working relationships with clients, employees, and external contractors, ultimately supporting a strong unified working environment. If you thrive in a dynamic, fast paced environment and have a passion for customer service, then this is the role for you

**About Us**
Bank of Queensland Group is a truly unique group of challenger brands providing a genuine alternative to Australian financial services customers and employees - with a multi-brand proposition.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- 5 employee diversity network groups focusing on: First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ02829

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