Insurance Customer Service Officer

6 months ago

Brisbane, Australia Mayday Recruitment Full time

$65,000 package with great career progression
- Lovely offices in Brisbane CBD, with WFH options 2 times a week
- Fantastic leading global insurance company with great culture

MAYDAY Recruitment seeks an enthusiastic Customer Service Officer (CSO) to join a leading player in insurance.

If you're looking to elevate your career as the frontline of client, this role is for you

**What's in it for you?**
- Full-time, Permanent role
- Flexible working environment (WFH 2 days a week)
- Join a vibrant workplace that encourages innovation, collaboration, and personal growth
- Inclusive and dynamic work environment that fosters growth and innovation
- $ 65,000 salary package
- Modern and conveniently located offices in Brisbane CBD
- Build a long-term career and develop professionally within the business
- Contribute directly to the company's growth and success
- Opportunity to manage your client portfolio, taking ownership of relationships and outcomes.

**Main responsibilities include**:

- Provide timely and accurate responses to queries, demonstrating exceptional customer service skills.
- Log all calls, follow up on actions, and ensure thorough documentation.
- Collaborate with clients and insurers to collect and manage necessary documentation.
- Assist the team with various ad hoc administrative tasks as needed.
- Reconcile invoices and maintain adherence to invoicing procedures.
- Over time, manage your portfolio of clients, contributing to the company's growth.
- Uphold high service standards, maintaining client satisfaction.

***
- At least a year of experience in a in a similar role, preferably within insurance or sales.
- Tier 1 qualifications (desirable) or a willingness to complete them.
- Excellent written and verbal communication skills
- Ability to work well in a team and collaborate with cross-functional departments.
- Excellent organizational skills, ability to manage tasks effectively
- Strong problem-solving skills
- Strong computer skills, proficiency in Microsoft office.
- Adaptability to thrive in a high-volume, fast-paced setting.

  • Motoring Enthusiast Insurance Professional

    4 weeks ago

    Brisbane, Queensland, Australia Vero Insurance Full time

    About the RoleWe are seeking a skilled and enthusiastic Motoring Enthusiast Insurance Professional to join our team at Vero Insurance.The ideal candidate will have a genuine interest in cars or motorcycles, excellent customer service skills, and the ability to build rapport with customers and drive solutions.As a Motoring Enthusiast Insurance Professional,...

  • Motoring Enthusiast Insurance Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Vero Insurance Full time

    We are seeking a talented Motoring Enthusiast Insurance Specialist to join our team at Vero Insurance.As a key member of our team, you will be responsible for providing exceptional customer service and delivering insurance solutions to motoring enthusiasts.You will work closely with our customers to understand their needs and provide tailored insurance...

  • Automotive Insurance Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Vero Insurance Full time

    Exciting Career Opportunity in Automotive Insurance">Vero Insurance is seeking a skilled and motivated individual to join our team as an Automotive Insurance Specialist. This is a fantastic opportunity for someone who is passionate about cars and has excellent customer service skills.">About the Role:">">We are looking for an experienced insurance...

  • Insurance Services Officer

    6 months ago

    Brisbane, Australia Australian Retirement Trust Full time

    **Multiple exciting **opportunities** **exist **to join our Insurance Services team as an Insurance Services Officer - Claims Administration.** **Why join us?** - State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a collaborative culture, our...

  • Insurance Underwriter

    4 weeks ago

    Brisbane, Queensland, Australia Vero Insurance Full time

    About the RoleWe are seeking an Insurance Underwriter to join our team in Brisbane. As a key member of our motoring enthusiast-focused insurance team, you will be responsible for providing exceptional customer service and ensuring that our customers have the right level of insurance protection.Key Responsibilities:Take incoming calls from new and existing...

  • Insurance Services Officer

    6 months ago

    Brisbane, Australia Australian Retirement Trust Full time

    **An exciting opportunity exists to join our Insurance Services team as an Insurance Services Officer - Claims Administration.** **We are flexible for this role to be based in Brisbane or Melbourne.** **Why join us?** - State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a...

  • Insurance Underwriter Professional

    3 weeks ago

    Brisbane, Queensland, Australia Vero Insurance Full time

    About the RoleWe are seeking an experienced Insurance Underwriter to join our team in Brisbane. As a Motor Enthusiast Underwriter, you will be responsible for providing exceptional customer service while identifying the right level of insurance protection for our clients.Key ResponsibilitiesTake incoming calls from new and existing customers to discuss their...

  • Sales & Service Consultant

    8 months ago

    Brisbane, Australia GT Insurance Full time

    Leader in the Heavy/Commercial Motor Insurance Market - Friendly, energetic, and thriving environment - Opportunity to expand and develop knowledge and skills **An excellent opportunity has arisen in a Leading Underwriting Organisation for a Sales & Service Consultant.** With offices in Sydney, Parramatta, Melbourne, Brisbane, Perth, Adelaide, Townsville,...

  • Key Insurance Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Vero Insurance Full time

    Join Vero Insurance, a leading Australian insurance provider for motoring enthusiasts.We are seeking a Key Insurance Specialist to join our team in Brisbane. This is a great opportunity for the right candidate who is passionate about cars and motorcycles and has excellent customer service skills. The role involves taking incoming calls from customers,...

  • Sales & Service Consultant

    6 months ago

    Brisbane, Australia GT Insurance Full time

    Hybrid working (2 Days in Office, 3 Days WFH) - Based in our new Brisbane office - Entry Level role - Kick Start your career in the Insurance Industry. GT provide insurance solutions tailored for the transport and heavy motor industry in Australia. We are backed by Allianz Australia Insurance Limited (Allianz), giving our customers the complete peace of...

  • Sales/customer Service Officer

    7 months ago

    Brisbane, Australia KBH Solutions Full time

    Salary up to $60K plus Super and Bonuses - Hybrid working from Home and Office after probation - Based in Brisbane CBD - Close to public transport We are currently looking for a Sales and Customer Service Officer to join this great insurance team, handling inbound calls from customers regarding a range of insurance products. Focused on new business and...

  • Administrative Underwriter for Commercial Insurance

    4 weeks ago

    Brisbane, Queensland, Australia Ecclesiastical Insurance Group Full time

    About the RoleWe are seeking an experienced Administrative Underwriter to join our team in Brisbane or Sydney. This is a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.The successful candidate will provide administrative and underwriting support, including accurate input of business related...

  • Customer Service Officer

    6 months ago

    Brisbane, Australia mlcoa Full time

    **Company Description** mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of...

  • Customer Service Officer

    6 months ago

    Brisbane, Australia mlcoa Full time

    **Company Description** mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of...

  • Claims Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Vero Insurance Full time

    Job OverviewWe are seeking a skilled Claims Specialist to join our dynamic team at Vero Insurance. This role involves managing a portfolio of claims from lodgement to resolution, ensuring legislative compliance and providing exceptional customer service.Key ResponsibilitiesManage a portfolio of claims from lodgement to resolutionAssess claims for reasonable...

  • Customer Service Officer

    7 months ago

    Brisbane, Australia HCF Full time

    **About the Role** As a Customer Service Officer with HCF, you will provide Uncommon Care to our members. We are looking for you to bring your human touch to this customer service role. You will partner with our members to guide them and provide them with advice so they can make the right healthcare choices for them. You will provide our members with...

  • Claims Service Consultant

    7 months ago

    Brisbane, Australia GT Insurance Full time

    Hybrid working (2 Days in Office, 3 Days WFH) - Leader in the Heavy/Commercial Motor Insurance Market - Career Development Opportunities Available GT provide insurance solutions tailored for the transport and heavy motor industry in Australia. We are backed by Allianz Australia Insurance Limited (Allianz), giving our customers the complete peace of mind of...

  • Insurance Policy Wording Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Vero Insurance Full time

    Join Vero Insurance as an Insurance Policy Wording Specialist and contribute to the development of our commercial products.OverviewVero Insurance is a leading provider of insurance solutions in Australia. As part of our team, you will have access to a range of job opportunities across various industries.We promote a high-performance culture where people are...

  • Insurance Risk Analyst

    1 month ago

    Brisbane, Queensland, Australia Zurich Insurance Company Full time

    At Zurich Insurance Company, we are committed to creating a brighter future for our customers, communities, and the planet.A new opportunity exists to join our General Insurance team as a Property Underwriter.As a market-facing Property Underwriter, you will be required to analyse and underwrite new and renewal business using the Zurich way of Underwriting...

  • Quantitative Insurance Analyst

    4 weeks ago

    Brisbane, Queensland, Australia Vero Insurance Full time

    Job Overview">This role provides actuarial, analytical and technical support to the Commercial Valuation team under the Appointed Actuary.">About the Role">The Quantitative Insurance Analyst will work collaboratively with teams across the business including portfolio, reinsurance, claims and finance as well as the wider Appointed Actuary team.">Key...