Insurance Customer Service Officer

3 months ago

Brisbane, Australia Mayday Recruitment Full time

$65,000 package with great career progression
- Lovely offices in Brisbane CBD, with WFH options 2 times a week
- Fantastic leading global insurance company with great culture

MAYDAY Recruitment seeks an enthusiastic Customer Service Officer (CSO) to join a leading player in insurance.

If you're looking to elevate your career as the frontline of client, this role is for you

**What's in it for you?**
- Full-time, Permanent role
- Flexible working environment (WFH 2 days a week)
- Join a vibrant workplace that encourages innovation, collaboration, and personal growth
- Inclusive and dynamic work environment that fosters growth and innovation
- $ 65,000 salary package
- Modern and conveniently located offices in Brisbane CBD
- Build a long-term career and develop professionally within the business
- Contribute directly to the company's growth and success
- Opportunity to manage your client portfolio, taking ownership of relationships and outcomes.

**Main responsibilities include**:

- Provide timely and accurate responses to queries, demonstrating exceptional customer service skills.
- Log all calls, follow up on actions, and ensure thorough documentation.
- Collaborate with clients and insurers to collect and manage necessary documentation.
- Assist the team with various ad hoc administrative tasks as needed.
- Reconcile invoices and maintain adherence to invoicing procedures.
- Over time, manage your portfolio of clients, contributing to the company's growth.
- Uphold high service standards, maintaining client satisfaction.

***
- At least a year of experience in a in a similar role, preferably within insurance or sales.
- Tier 1 qualifications (desirable) or a willingness to complete them.
- Excellent written and verbal communication skills
- Ability to work well in a team and collaborate with cross-functional departments.
- Excellent organizational skills, ability to manage tasks effectively
- Strong problem-solving skills
- Strong computer skills, proficiency in Microsoft office.
- Adaptability to thrive in a high-volume, fast-paced setting.

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