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Scheduling Officer
4 months ago
**Scheduling Officer**
**Australian Chinese Community Association of NSW**
**Chatswood**
**Full time**
**About us**:
We are a not-for-profit aged, disability and community care services organisation serving the culturally and linguistically diverse (CALD) communities in metropolitan Sydney.
**Overview of the role**:
We are seeking a highly motivated Scheduling Officer to join our Home Care team on a full-time basis, based in our Chatswood office.
**This role will entail the following duties**:
- Experience in staff rostering/scheduling in a fast-paced environment, distributing rosters to Community Care Workers within prescribed timescales,
- Respond to changes in client service needs and communicate these changes to care workers and coordinators,
- Cover daily staff absences by re-rostering to meet the needs of clients,
- Contact clients to inform of changes to their services as appropriate,
- Forward plan the cover of staff leave within the rosters,
- Continually assess the efficiency of the rosters ensuring the needs of clients and the organization are met,
- Prepare timesheets and cross check with Community Care Workers roster,
- Managing inbound calls servicing enquiries,
- Any other duties as assigned by the supervisor.
**Your attributes**:
- Bi Lingual in Mandarin and/or Cantonese,
- Organised and methodical with proven ability to undertake detailed work and maintain a high degree of accuracy,
- Competent with MS Applications,
- Possess strong communications skills,
- Possess solid problem-solving and prioritising skills,
- Maintain client confidentiality,
- Demonstrated skills in managing time, setting priorities, planning and organizing workflow,
- Certificate III in Business Administration or equivalent.
**Clearances (Essential)**
- You are an Australian citizen, permanent resident or hold a visa allowing unrestricted working rights,
- Willing to undertake a National Criminal History Check.
**Benefits of working with us**:
- Paid bonus scheme,
- Access to salary packaging such as General Living Expenses up to $15,900 per annum (tax-free) and Meal Entertainment up to $2,650 per annum (tax-free),
- On-call allowance.
**Salary**: From $62,000.00 per year
**Benefits**:
- Salary packaging
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus
Ability to commute/relocate:
- Chatswood, NSW 2067: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Mandarin and/or Cantonese (required)
Work Authorisation:
- Australia (required)
Work Location: In person
Application Deadline: 16/06/2023
