Digital Channel Co-ordinator

4 weeks ago

Melbourne, Australia Bank of Queensland Full time

**About the Role**
The role of the Digital Channell Co-ordinator is to support the day-to-day of BOQ Group’s (BOQ, ME Bank and Virgin Money Australia) onboarding platforms. The focus is on delivering an optimal online user experience as part of an omni-channel customer journey to drive digital sales and account conversions. This position collaborates with stakeholders across a range of business units to deliver customer engagement, acquisition and retention outcomes.

Some of the key responsibilities will include:

- Support the ongoing management of the Group's digital onboarding platforms to ensure they meet business objectives and adhere to relevant internal policies.
- Understand the platform capabilities, assess how the platforms can support business outcomes, plan.
Keep own technical skills up to date across the key platforms and understand broader digital trends in B2C solutions.
- Plan and conduct appropriate testing on all deliverables to ensure a quality end-user experience that is error free and fit for purpose.
- Create relevant documentation as needed and keep it up to date (eg requirements, testing, technical documentation).
- Support the stability of the digital onboarding platforms within the Group ecosystem. Collaborate with external partners and internal teams.
- Have an agile approach, a growth mindset and continuously test and learn ways to improve work.

**About you**
The below skills and experience will be highly regarded when looking for our successful applicant:

- Basic knowledge of digital technology, coupled with a passion for great customer experience
- Being adaptable and resilient are key to success
- Solution-focused mindset to any challenges that arise in this fast paced business.
- 1+ year experience in a customer service or processing role in retail banking or similar fast-paced customer-centric environment
- Sound communication skills, including preparing presentations for management
- Strong problem solving skills
- Ability to multi-task and prioritise effectively. Setting and tracking to deadlines, identifying and resolving issues that may arise
- Excellent stakeholder management and collaboration
- Attention to detail and focus on quality
- Self-driven in learning new skills and keeping knowledge up to date

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- 5 employee diversity network groups focusing on: First Nations Reconcilation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ02224

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