Field Service Technician

2 weeks ago

Blenheim Road, Australia Hach Full time

**Veralto**

Veralto launched in October 2023 as a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future.Veralto is headquartered in Waltham, Massachusetts with the 13 operating companies and 300+locations world wide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by powerful purpose. Safeguarding the World’s Most Vital Resources

Veralto’s Water Quality Companies’s - Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Acquatic Informatics
- helps to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds and oceans

Our Product Identification companies - videojet, Esko, X-rite, Linx and Pantoe helps package and protect the world’s food, medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day.

**WATER QUALITY PLATFORM**

**ROLE DESCRIPTION**

The primary role of this position is to provide repair and preventative maintenance services for all Hach Process and Laboratory Analytical equipment while promoting customer satisfaction and maintenance contract growth across the region.

**What You'll Be Doing** _(Job Responsibilities)_
- Use established ISO work instructions to provide repair and preventative maintenance services for all Hach equipment.
- Work cooperatively with Service team and field sales staff to promote customer satisfaction.
- Provide service phone support for customers while in their office and while traveling as required.
- Be highly motivated and able to work without supervision.
- Actively promote contractual service agreements and upgrade purchases of new equipment.
- Determine the amount to bill customer within a framework of charges.
- Submit prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
- Extensive travel will be incurred within Victoria and Inter-State for this role.

**Other Non-Essential Functions**:

- Works with rest of territorial staff as a team to meet objectives.
- Other duties as assigned.

**What We Are Looking For **_(Skills & Qualifications)_**
- Trade certificate or 5+ years’ experience in Instrumentation or process control systems required
- Restricted Electrical or Full Electrical License preferred
- Mastery of PM, diagnostics & repair on core products as required.
- Mastery of PM, diagnostics & repair on other products to fulfill customer requirements within the territory.
- Experience in a commercial Service role with metric and monitored KPI performance preferred.

**Environment**:

- The work environment for this position is both office and field service activity.
- The field service activity will take this individual into customer’s locations and moderate physical activity (e.g. lifting/carrying of materials) occurs.

***_The duties listed in job descriptions are intended only as illustrations of the several types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position._**

Diversity, Equity, and Inclusion | Veralto : At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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