Customer Success Executive

6 months ago

Gold Coast, Australia Desygner Full time

**Customer Success Executive - Detail-oriented, Result-driven, Client-centric**

Join our dynamic and growing startup, Desygner, as a Customer Success Executive. As part of our team, you'll have the opportunity to work in an amazing environment with a great company culture. We are looking for individuals who are passionate about details, driven to achieve results, and dedicated to assisting clients at all costs. This position is available to work in the US timezone.

At Desygner, our Customer Success team is crucial in ensuring our enterprise customers' successful onboarding, adoption, and activation. Working closely with Account Executives globally, especially in the US, you will have the chance to provide excellent service, ensuring that our customers fully utilize our platform.

In this role, you will manage a portfolio of assigned SaaS enterprise accounts, taking responsibility for onboarding, training, and relationship-building with key decision-makers. You will have the chance to own the onboarding, adoption, and activation journeys of our valued customers. Coaching users on our platform and running effective onboarding sessions will be a significant part of your role. Furthermore, you will have the opportunity to have conversations with C-Level Executives to understand their business needs better.

To succeed in this position, your attention to detail, ability to manage multiple account management projects simultaneously, and excellent listening, persuasion, negotiation, and presentation abilities will be keys to your success. A strong understanding of graphic design language, including file types, fonts, formats, and layers, is desired, along with experience in Adobe tools to coach clients who are designers.

**Responsibilities**:

- Own the onboarding, adoption, and activation journeys of our enterprise customers.
- Coach users on our platform and conduct informative onboarding sessions.
- Engage in conversations with Managers and CEO to address business needs.
- Coordinate the implementation of custom integrations and jumpstart programs, collaborating with both internal and external stakeholders.
- Ensure clients are fully utilizing our platform and identify any adoption bottlenecks.
- Identify upselling opportunities and leverage business from existing customer relationships.
- Manage and report users' feedback and resolve any issues they may encounter.
- Proactively identify potential causes of cancellation and prevent churn.

**Requirements**:

- Proven experience as a Customer Success Executive or Key Account Manager.
- Native or fluent (level C2 or equivalent) in English.
- Strong understanding of graphic design language, including file types, fonts, formats, and layers.
- Experience with Adobe tools to coach clients who are designers.
- Ability to manage multiple account management projects, while maintaining a sharp attention to detail.
- Excellent listening, persuasion, negotiation, and presentation skills.
- Strong verbal and written communication skills.
- Bonus: Fluency in another language such as Spanish, Portuguese, French, or Russian.

**About Us**

Desygner stands proudly as one of the leading tech companies in Australia, ranking among the top 3 startups in the country and among the top 250 worldwide.

Our journey is unlike any other, starting with no investment and relying solely on our own determination and resourcefulness. We have successfully built our company from the ground up, embracing the spirit of bootstrapping, and are now on an exciting growth trajectory.

Desygner offers a comprehensive solution designed to solve the many challenges businesses face in creating effective marketing collateral.

We believe that anyone should have a powerful brand and opportunities, regardless of their marketing budget. Our users’ success is our success and we’re on a mission to deliver solutions that make marketing better and easier for them.

By joining our small team of under 70, you have the extraordinary chance to be part of something truly significant before we experience explosive growth.
- Global audience with 28 million users & 18,000 signups every day.
- Big corporate clients with many more industry leaders coming onboard.
- Leading technology in graphic design, on-brand content creation, PDF editing, and AI design automation.

**Organisation Cultural Fit**

We are looking for professionals who seek constant improvement, and are willing to take responsibility and celebrate the wins.
- Passion for true bootstrapped startups and big picture development.
- Takes ownership and finds solutions.
- Able to think outside of the box and solve problems.

**Benefits & Perks**

We nurture a creative, focused & fun environment. Our team is diverse in

both culture and talent which makes for a superbly unique work environment without politics and hierarchy.
- Multicultural small, yet dynamic team with clear direction and leadership.
- Work on solutions used by millions of people every day.

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