![IKEA](https://media.trabajo.org/img/noimg.jpg)
Customer Service Team Leader
1 month ago
Who you are
You are an inspirational leader and impassioned ambassador in customer excellence. With highly developed communication and organisational skills, an emphasis on leading and developing people, and proven results leading a large and diverse team, driven to deliver and advocate for the customers' experience. You thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business. You are continually proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business.
You are also available to work across the store opening hours, including some late nights and every second weekend.
**Your responsibilities**
As a Customer Service Team Leader, your responsibilities will include but not be limited to:
- Ensuring customers are always in focus and striving to make them smile, by showing empathy and care.
- Coaching and developing co-workers on the job and leading by example so they are always ready to meet the needs of our customers and grow professionally.
- Providing customers with a pleasant post-shopping experience through ensuring smooth and seamless processes are in practice.
- Listening to our customers, supporting them with an attitude based on IKEA’s values and always aiming to be an ambassador for the store.
- Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews.
- Supervising and actively supporting your team to ensure daily operations are secured to ensure a positive customer journey.
**Together as a team**
Together the Customer team is to continually identify and remove hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment. A perfect opportunity to home your customer skills, within this fast-paced and dynamic environment we want our customers to return and the best way to do this is to make each connection with IKEA a positive experience.
IKEA believes in equal pay for work of equal value.
This opportunity is temporary, full-time contract until February 2024. Internally this role is titled Customer Team Leader.
We have other current jobs related to this field that you can find below
-
Customer Service Team Leader
4 weeks ago
Tempe, Australia IKEA Full time**Job ID**: 226945 **Date posted**: 08/02/2024 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...
-
Customer Support Centre Team Leader
4 weeks ago
Tempe, Australia IKEA Full timeWho you are You are a values-based leader that will help us secure our future growth in our Customer Support Centre Resolutions function. You drive an exceptional customer experience by building and leading a high-performance team. This happens through inspirational and empowering IKEA leadership, with focus on enabling your coworkers’ abilities to...
-
Customer Team Leader
4 days ago
Tempe, Australia IKEA Full time**Job ID**: 240951 **Date posted**: 24/05/2024 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...
-
Customer Team Leader
4 weeks ago
Tempe, Australia Ikea Full timeJob ID: Date posted: 24/05/ Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our...
-
Customer Team Leader
4 weeks ago
Tempe, Australia IKEA Full timeJob ID: 240951 Date posted: 24/05/2024 Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating...
-
Customer Team Leader
3 weeks ago
Tempe, Australia Ikea Full timeJob ID: Date posted: 24/05/ Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our...
-
Customer Journey Leader
3 weeks ago
Tempe, Australia IKEA Full timeWho you are You believe customers are the heart of the business and are passionate about creating a memorable journey for them through each interaction, channel and touchpoint within IKEA. You are driven to understand and dissect customers’ needs and expectations now and into the future. Through your customer centric mindset, you are motivated to monitor...
-
Customer Journey Leader
1 week ago
Tempe, Australia IKEA Full timeWho you are You believe customers are the heart of the business and are passionate about creating a memorable journey for them through each interaction, channel and touchpoint within IKEA. You are driven to understand and dissect customers’ needs and expectations now and into the future. Through your customer centric mindset, you are motivated to monitor...
-
Financial Services Leader
4 weeks ago
Tempe, Australia IKEA Full timeWho you are As a person you are passionate about increasing customer value and embody a growth mindset to drive financial services, payments and checkouts at IKEA throughout an omnichannel retail environment. Through your strategic and tactical abilities, you are driven to assess, develop and secure the overall strategic landscape and portfolio of financial...
-
Financial Services Leader
3 weeks ago
Tempe, Australia IKEA Full timeWho you are As a person you are passionate about increasing customer value and embody a growth mindset to drive financial services, payments and checkouts at IKEA throughout an omnichannel retail environment. Through your strategic and tactical abilities, you are driven to assess, develop and secure the overall strategic landscape and portfolio of financial...
-
Financial Services Leader
2 weeks ago
Tempe, Australia IKEA Full timeWho you are As a person you are passionate about increasing customer value and embody a growth mindset to drive financial services, payments and checkouts at IKEA throughout an omnichannel retail environment. Through your strategic and tactical abilities, you are driven to assess, develop and secure the overall strategic landscape and portfolio of financial...
-
Customer Journey Leader
6 days ago
Tempe, Australia IKEA Full timeWho you areYou believe customers are the heart of the business and are passionate about creating a memorable journey for them through each interaction, channel and touchpoint within IKEA. You are driven to understand and dissect customers' needs and expectations now and into the future. Through your customer centric mindset, you are motivated to monitor and...
-
Financial Services Leader
5 days ago
Tempe, Australia IKEA Full timeWho you areAs a person you are passionate about increasing customer value and embody a growth mindset to drive financial services, payments and checkouts at IKEA throughout an omnichannel retail environment. Through your strategic and tactical abilities, you are driven to assess, develop and secure the overall strategic landscape and portfolio of financial...
-
Customer Service Manager
2 months ago
Tempe, Australia Decathlon Full time**DECATHLON AUSTRALIA IS LOOKING FOR YOU** **CUSTOMER SERVICE MANAGER** The Customer Service Manager oversees the customer service function. They are responsible for ensuring we manage and meet the customer service demand by resource planning, improve overall customer satisfaction, be a true Decathlon ambassador and improve the overall economic results for...
-
Operations Team Leader
4 weeks ago
Tempe, Australia The Good Guys Full time**Job no**:510267 **Work type**:Permanent Full Time **Location**:NSW - Metro **Categories**:Customer Service, Administration & Operations **Advertised**:03 Apr 2024 AUS Eastern Daylight Time **Applications close**:01 May 2024 AUS Eastern Standard Time **About Us** At The Good Guys we‘re driven by our purpose to help families live better for less. Part of...
-
Customer Support Centre Team Leader
4 weeks ago
Tempe, Australia IKEA Full timeWho you are We believe your backpack consists of: - The ability to deliver an exceptional customer experience by building and leading a high-performing, competent team in customer resolutions that engage with customers in all channels. - Experience and confidence in a role leading people and working within a team. - Ability to prioritise and organise work...
-
Customer Support Centre Team Leader
10 hours ago
Tempe, Australia IKEA Full timeWho you are We believe your backpack consists of: - The ability to deliver an exceptional customer experience by building and leading a high-performing, competent team in customer resolutions that engage with customers in all channels. - Experience and confidence in a role leading people and working within a team. - Ability to prioritise and organise work...
-
Customer Support Centre Team Leader
6 days ago
Tempe, Australia IKEA Full timeWho you areWe believe your backpack consists of:The ability to deliver an exceptional customer experience by building and leading a high-performing, competent team in customer resolutions that engage with customers in all channels. Experience and confidence in a role leading people and working within a team. Ability to prioritise and organise work and the...
-
Business to Business Team Leader
3 weeks ago
Tempe, Australia IKEA Full time**Job ID**: 226762 **Date posted**: 09/02/2024 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...
-
Remote B2B Team Leaders
4 weeks ago
Tempe, Australia IKEA Full time**Job ID**: 226762 **Date posted**: 09/02/2024 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...