Service Coordinator

2 months ago


Greenacre, Australia Katz Recruitment Full time

Rapidly growing Australian Security Surveillance Company
- Excellent long-term career opportunity with a growing business
- Work with seasoned professionals - grow and learn from some of the best

**Service Coordinator (Service & Installations) Security Systems Surveillance - Southwest**
- **Rapidly growing Australian Security Surveillance Company**:

- **Excellent long-term career opportunity with a growing business**:

- **Work with seasoned professionals from within the Security Surveillance Industry - Grow & Learn from some of the best**

Looking to join a successful Australian security surveillance company and utilise your experience within a great culture & team? Work with seasoned professionals from within the Security Surveillance Industry - Learn from and grow with some of the best

Experience from within the Security Surveillance industry is essential for this opportunity.

This role is responsible for delivering security operations across the core security surveillance business. Using your first-class customer service skills to offer our customers quality service in everything they do

If you thrive working in a busy and high-energy work environment - Then this opportunity is for you

**Company & Culture**:
This established Security Surveillance business services commercial and government customers with access control, integrated solutions, intrusion systems, managed services and video surveillance.

Customer Service & Professionalism is of the utmost importance to this business. They have also created a ‘family feel’ close-knit, supportive, professional and fun environment where everyone works together to achieve success.

Working with seasoned professionals from within the industry, you will be lead and be mentored by some of the best talent from within the industry

**The Role**:
As the Service Coordinator within the Service & Installations department, you will be responsible for the rollout of managed, coordinated and succinct security operations across the Security Surveillance business.

**_Key responsibilities include but are not limited to the following duties:_**
- Day-to-day coordination with customers for general service and project works
- Prepare risk management plans
- Management of preventative maintenance agreements (coordinating, scheduling and management)
- Management of resources and materials for small project-related works
- Monitoring contracts - managing clients requests for information
- Quality Assurance for the Service Department
- Provide Technical Support where required
- Coordination of procurement and stock management for jobs

**Skills & Responsibilities**:

- Previous experience working as a Service Coordinator or working in a similar capacity within the Security Surveillance industry
- Strong understanding of the capabilities of electronic security systems and how they can be applied especially in monitoring solutions
- Experience working with Security Equipment, CCTV, & Access control basics
- Strong understanding and experience in customer service management, monitoring solutions, contractor and people/team management
- Strong communication, presentation and assertive interpersonal skills with the ability to relate to people from diverse management and technical background
- Strong leadership, negotiation and relationship-building skills
- Experience motivating, developing, encouraging and inspiring your team to perform at their best
- Comfortable in actively seeking feedback from to encourage constant improvement in performance
- Must have a broad knowledge of regulatory and licensing requirements and be responsible for compliance with codes of practice and standards
- Service Operations - Own/Run Schedule, enduring work is coordinated and completed perfectly, run a profitable P&L on each job, ensure resources are appropriate with installation forecast, manage monitoring services and invoicing
- Commissioning and Quality Audits - successful development of internal operations and expansions to meet project delivery needs to foster excellence
- Technical Support - establishing, building and monitoring technical support requirements and delivery of strategies that foresee the future requirements of the business
- Training & Development - Requirement to undertake advanced tutorials
- Strong computer software systems - SimPro/Word/Excel/Outlook
- Current Security Licence (highly desirable)
- Current Driver’s Licence
- Current WH&S (White) card
- Leadership and Time management skills
- Basic Accounting/Strong numbers person

If you are looking to build on your experience as a Service Coordinator within the Security surveillance industry, then we would love to speak to you

Join an amazing business, with a great culture and knowledgeable/ experienced team that is driven to succeed then look no further

**_Don’t miss out on this amazing opportunity _**
**_We are interviewing immediately_


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