Service Delivery Supervisor

4 weeks ago

Wollongong, Australia Downer Group Full time

**The communities we serve are at the heart of our operations.**

Part of Downer Group, our Social Infrastructure and Citizen Services business unit delivers the critical thinking, building, maintenance and sustainment behind Australia and New Zealand’s essential public assets, facilities and community services. The communities we serve are at the heart of our operations. We run hospitals, manage client data centres, we take asset management risk, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces. Arguably no other business within Downer better embodies our purpose; to _enable our communities to thrive.**Join us on the journey.**

We currently have an opportunity for a Service Delivery Supervisor to join our team based the region of Macarthur. You will provide support in the delivery of all programmed Work Orders and will target specific Work Priorities and Work Classifications.

**What you’ll do**

The role has a broad remit, with key responsibilities outlined below:

- Schedule Programmed Works as requested for approval.
- Validation of SOR scope submitted by the client ensuring accuracy and early identification of any variation.
- Undertake works in progress and safety inspections based on activities and trends.
- All information relating to each work order is accurately captured within WMS and all relevant systems.
- Build and maintain very strong relationships with customers.
- Complete pre, mid and post work inspections for each work order, ensuring progress of these inspections are recorded within the system with relevant documentation.All work orders must be completed by scheduled delivered date and quality parameters as outlined within scope of works and quality outcome.

**What you’ll bring**
- High School Certificate, Mechanical or Electrical, or relevant Trade Certificate and driver’s licence.
- Experience in project delivery.
- Demonstrated ability to proactively build relationships with key stakeholders.
- Experience in construction trade.
- Customer relations management.

More than anything, you’ll have a strong work ethic, a positive attitude, and a drive to provide high quality outcomes for the Social Infrastructure and Citizen Services business unit and our clients.

**Why work for us?**

Working for the Social Infrastructure and Citizen Services business unit, means every day you will be enabling our communities to thrive. With a bright future ahead of us, you find purpose here and have the opportunity to directly impact and contribute positively to our future. You’ll also find a range of benefits available such as:

- Training and development to support your career.
- Internal career opportunities across the Downer Group business.
- Affordable healthcare covers, discounted car purchase and rental (with selected brands), and other retail discounts.An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.

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