New Client Enquiries/customer Service Officer

4 months ago

Sydney, Australia AFL Recruitment Full time

**Customer Service & New Client Enquiries Officer (Law Firm)**

**Are you a 'people' person?** Key VIP role. Stimulating+Rewarding. Heaps of variety Famous top law firm. Top mentors. Life friendly. Sydney. $50,000-$70,000.**
**YOUR NEW EMPLOYER**
Our client is a **leading ‘brand name’ multi-disciplinary law** firm (including personal injury, commercial, property, litigation, family, estates and criminal law) with an enviable **50+ years of success**+ a generous spirit.

With a culture that embraces diversity+ excellence+ strong relationships+ professional growth+ helping others, it is the **‘employer of choice’** for over 100+ top professionals.

**YOUR NEW ROLE**
As a key valued member of the winning close-knit **New Client Enquiries** team (3), you will **love **the **variety and responsibility** of being the FIRST professional contact for all new incoming clients (via the phone).
You will **enjoy** doing an initial 'fact-find' (asking relevant questions), attending to their initial queries, making a preliminary assessment, allocating solicitor/s who are best suited to help them and arranging client-solicitor meetings.
Occasionally, you may also provide **back-up** administration **support** to lawyers.

**WHAT’S IN IT FOR YOU?**

**Your future is BRIGHT- perfect timing **as the firm undergoes ongoing success+another growth spurt
Be proud to be part of a leading reputable firm with a
- **50+ years success** record + a
- **generous corporate citizen**;
- **Heaps of variety+ interesting **cases to STRETCH+GROW yourself;
- **All training provided+ non-stop learning/ career development** -learn from the best;
- **Make friends+ have fun **with your colleagues-supportive, encouraging friendly+ positive team;
- **Vibrant+ supportive+inclusive **culture.
- **WHO YOU ARE**
We are interested in hearing from you if you:

- have
- **minimum 12 months OR more** experience working in a busy
- **phone-based customer service** role (eg in a call-centre, receptionist, client enquiries) in any industry (preferably in legal but not essential);
are a real
- **'PEOPLE' person** with proven outstanding
- **customer-service **skills, are patient and empathetic (essential);
have
- **clear communication**+ warm +friendly
- **professional PHONE manner+ high attention to detail **(essential);
thrive in a
- **busy, high-volume and fast-paced** environment (essential);
have strong
- **MICROSOFT OFFICE** (word, excel, outlook) + fast
- **typing/data entry** speed (minimum 55-60wpm)
have a genuine keen interest in the
- **legal industry**+ are
- **hungry to progress** your career with a top famous law firm.
- REFERENCE: MARIA YUN (0403322119)

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