Member Experience Lead

4 weeks ago

Malaga, Australia Revo Fitness Full time

Join the Member Experience team at Malaga
- Casual role with genuine future career opportunities
- Genuine focus on member experience & Not Sales - it's all about the Vibe

**The Opportunity**

At Revo Fitness, we’re on an exciting journey of growth, continually opening new clubs to help more members achieve their health and fitness goals. What sets us apart is that we make the gym simple, providing the one easy membership and high quality fit outs that our members have come to know and love.

Our Member Experience Leads are the first point of contact for all our members, therefore critical to ensuring our member brand promise and their expectations are met.

Working with our Club Manager, ensuring our member experience is a welcoming, high quality, simple and consistent process is the prime function of this role.

**Key Responsibilities**:

- **Revo Team Experience**:

- Relationships are everything - ensuring you work closely and positively with your teammates, emulating our Company Values and Behaviours, representing our company culture is critical.
- **Member Experience**:

- Our member’s experience is directly shaped by the way our team approach, help & support both potential and new members in our clubs. Ensure all interactions with all members is aligned with our vision, mission and brand values will enable a unique and rewarding experience for potential and current members.
- Ensuring when signing on and orientating a new member, you genuinely connect and build a relationship with that new member, being a key part of their health and fitness goals.
- **Facilities, Equipment and Stock Management**
- Ensure the Club maintains and presents to Revo’s high standards and expectations, including Equipment, accessories are organised, and spot cleaned according to procedures.
- **Health and Safety**
- Safety of our team and Members is critical, Ensure Members comply with the relevant Health and Safety regulations and Company’s procedures.
- **Reporting and Administration**
- Ensuring effective administration of our systems, this can include effective management of relevant information including member details, checklists and maintaining confidentiality.

**Essential Skills and Experience**
- Alignment to our Revo Brand, Values and Behaviours is a must
- Accountable
- Effectively Communicates
- Customer Orientated
- Interpersonal Savvy
- Initiative - going above and beyond.
- Maintain a valid and up to date Certificate First Aid & CPR Certificate
- Previous experience in a Customer Service role is desirable, but not essential

**Who is Revo?**

Our goal is to make quality fitness affordable and more accessible to all. We believe in making the gym simple, with no complicated contracts, no unnecessary fees and no catches Our gyms are open 24/7 so our members can work out how they want, when they want. We have a members-first mentality always, and aim to provide the best vibes and customer experience possible.

**Our Values**:

- We keep it simple.
- We do what we do well.
- We care about people.
- We are all about the experience.
- We believe in continuous improvement.

If you’re ready for a new challenge and want to join a vibrant team who love taking things to the next level, we can’t wait to hear from you.

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