Medical Receptionist

**Position Description - Medical Receptionist**

**Job title**:Medical Receptionist

**Reports to**:Practice Manager

**Purpose of position**

To organise appointments, maintain records and perform medical & other tasks in order to ensure smooth and efficient functioning of the practice and provide an exceptional standard of care to our patients and keep the practice clean to provide a healthy and safe environment to our patients

**Responsibilities **The following duties are to be carried out in conjunction with the Practice Policy and Procedures manual where applicable.

**Reception**
- Open and Close clinic as per set procedure.
- To greet patients and other callers at the Practice in a courteous and efficient manner.
- To answer the telephone promptly and courteously.
- To make appointments for patients following set procedures.
- To issue patients invoices/receipts and bulk bill as required.
- To enter and update patient registrations and patient Notes in computer.
- To deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully.
- To deal with emergencies when necessary, following set procedures.
- Transfer test result calls to nurse or take message. To sort out result calls as requested.
- Take prescription requests.
- Attend to account queries if possible or refer problem to Practice Manager.
- To exercise confidentiality in regard to patient care and all aspects of the practice.
- Ensure reminder and recall system is adhered to.
- Maintain reception area in a tidy and welcoming manner. Maintain the practice including but not limited to waiting room, consult rooms, patient-toilet and staff toilet as a clean and healthy environment.
- Ensure Registration, Health Summaries, Patient Information sheets, New Patient Packs and information displays are correct and current and enough in supply.
- Ensure patients are not required to wait excessive periods of time for an appointment, and that patients are informed of possible delays.
- Assist doctors and nurses by making phone calls, photocopying etc.
- Rostering for all staffs (receptionists and practice nurse) under guidance of Practice Manager and update in Best Practice system accordingly. Fill in roster when staff away on holidays and sick leave.

**Administration**
- Preparing and recording outgoing mail and posting daily.
- Open and distribute incoming mail.
- Type medical reports.
- Scanning and/or filing patient correspondence, results etc.
- Maintain patient information, delete patients no longer attending and deceased, updating current information, linking family members and unlinking independent children, archiving.
- Batching Medicare and Veterans Affairs.
- Balance daily receipts.
- Ensure Back up hard drive changed daily and recorded.
- Ensure banking processed and banked as necessary.

**Other Duties**
- To actively participate in monthly staff meeting and general meetings.
- To attend training sessions in-house and external courses when required.
- Prepare morning and afternoon tea on shared roster.
- General housekeeping such as tidying and cleaning of waiting room, consult room, staff room, toilets etc. as routine and when necessary
- To undertake other duties as required from time to time by the Practice Manager, Nurses and Doctors.
- Knowledge of occupational health and safety principles including infection control.
- Check suggestion box and restock suggestion forms.
- Consistently be aware of OHS requirements and comply with them.

**Expected behaviours and personal attributes**
- Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
- Excellent interpersonal and communication skills.
- Be always well-presented, friendly, courteous and obliging. Represent the practice in a confident and positive manner at all times.
- Undertake all duties in a diligent manner, with honesty and integrity,
- Maintain absolute confidentiality regarding patient and practice information.
- Have a vigilant attitude to accuracy, being prepared to double check as necessary.
- Work cooperatively and independently.
- Demonstrate ability to prioritise and organise, with attention to detail.
- Demonstrate commitment to ongoing professional development

**Education, Qualifications and Experience**

**Essential**:

- Basic knowledge of MS Word and Excel.
- CPR certificate

**Desirable**:

- Knowledge of best practice software and medical equipment
- Triage training and/or experience
- Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, aboriginals & Torres Straight islanders, etc.
- Training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste etc.

**Other features**:

- Professional development provided or expected.
- Requirement for use of own vehicle, if essential to the position.
- Potential for contact with h