Rostering Co-ordinator

2 weeks ago

Kings Park, Australia Pegasus Community Care Full time

**ROSTERING CO-ORDINATOR (Full time role)**
- Pegasus Care_ is a unique HR Consulting and staffing specialist for the Community & Social Service sector. Established in 2002, Pegasus Care has earned a strong reputation as a leading provider of mental health, disability, youth, and children’s services; partnering with a range of government, not-for profit and private organisations.

Specialising in casual & permanent staffing solutions for the Community Services Sector, they place great importance on being able to provide trained support staff in a timely manner, with the flexibility to offer quality services where and when they are needed most.

A vacancy has occurred for a Rostering Co-Ordinator to join our Customer Service Team.

**About the Role**

The role is primarily located at Kings Park with an on-call component that may be carried out from home.

As the Rostering Co-ordinator role, you will be required to manage the roster on a daily basis, allocate shifts to suitable skilled support workers, ensure all documentation/probity checks are compliant prior to placing the worker in a shift.

You will be also be responsible, if required, liaise with our Business Partners to and Pegasus staff to resolve any problems as they arise.

It will also be necessary to provide concise handover notes at the end of your shift to ensure all matters pertaining to rostering are addressed.

**Key Responsibilities**
- Co-ordinate rosters and comply with relevant policies and procedures.
- Participate in an on-call roster to provide after hours support.
- Contribute to a positive team environment and be a team player.
- Model appropriate conflict resolution and positive behaviour management skills.

To be successful in this role, you should demonstrate:

- Clear communication and listening skills with the ability to create, manage and maintain strong relationships
- Support a one-team approach in partnering with the business to ensure that effective and consistent shift filling processes.
- Managing and negotiating roster schedule changes with internal and external stakeholders
- Managing inbound and outbound calls servicing enquiries and filling shifts in a fast paced environment.
- Administration experience and familiarity with rostering software.
- Emotionally intelligent and an ability to empathise with customers and respond to their ever-changing needs.
- Be willing to participate in a rostered on-call system to facilitate effective staff rostering. This will include some evening and weekend work from home.

**Is this You?**
- Driven, passionate and dedicated to delivering effective human-centred community supports.
- A Background in community services/disability sector would be desirable.
- Ability to calmly perform in high pressure situations.
- Determined to perform, exceed targets and execute commercial concepts.
- Excellent communication and customer service skills.
- Looking to establish yourself within an organisation to grow.
- Hold a current (or be willing to obtain) a National Police Check and a Working with Children Check.

If the answer to all of the above is
**YES**, then

Applications close 3rd March, 2023

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