Customer Service Support 3

3 weeks ago


Adelaide Region SA, Australia Topcon Positioning Systems Full time

Topcon Precision Agriculture (TPA) is a subsidiary of Topcon Positioning Systems Inc. (TPS). TPA develops and manufactures leading-edge satellite positioning and guidance systems, electronic controls, mapping, monitoring, and land leveling solutions for agriculture.

The Customer Service Administrator is responsible for providing customer service to Dealers on matters relating to service repairs that can be critical in offering quick and accurate assistance to customers
- Initiate and organise 3rd Party Repairs with Vendors
- Maintain Product Warranty Registration
- Phone Support
- Support dealer and OEM with introductory training and processes
- Maintain all Salesforce administration including reporting, quoting, invoicing and RMA's
- Provide phone support for Dealers with issues concerning repairs, credits, warranty and Remanufactured products
- Investigate and process Credit Returns & Memo’s
- Organise 3rd Party documentation/freight for return of repairs to manufacturers
- Monitor KPI’s of repairs/credits to ensure they meet the nominated goals and provide progressive results at Service team meetings
- Create, Maintain and Issue Warranty Reimbursement Claims
- Update Warranty Registration
- Salesforce UAT testing as required
- Communicate with external and internal stakeholders

Knowledge, Skills and Abilities
- Accurate Verbal and written communication skills
- Strong Mathematical and numeracy skills
- Sound understanding of accounting principles
- Proficient Computer skills in Microsoft Office suite
- Problem-solving attitude with an attention to detail
- Excellent Time management and organisational skills

Experience required
- a minimum of 2 years’ experience in Salesforce required - or equivalent CRM/ERP
- a minimum of 2 years’ experience in a clerical environment desirable
- a minimum of 2 years’ experience in Call Centre environment looked upon favourably

For a confidential discussion please call Phil Lenzenhuber on 08 8203 3393.



  • Adelaide Region SA, Australia face2face Recruitment Full time

    **Closing Date**:3 pm Monday 17 July 2023 **face2face reference**:587676 **Location**:Brisbane, QLD or Adelaide, SA **Hours**:full-time **Contract length**:6 months **Entry requirements**:Current National Police Check **Pay rate**:$41.61 hourly **About the role**: This role will be first point of contact for participants including provision of...


  • Adelaide Region SA, Australia Hudson Australia Full time

    **About the role**: - ASO3 Customer Service Officer - 11 openings - Immediate start for initial 3-month contract - possibility of extension - Adelaide CBD location - office based position - Full time role - rostered shift between 8:00 am to 6:00 pm - $33 per hour + Super **About the team**: The People Support Unit is the first point of contact for...


  • Adelaide Region SA, Australia BGIS Full time

    **BGIS **is experiencing strong company growth and requires a **Customer Service Officer **to join our existing team. **The Role** The responsibilities of the **Customer Service Officer **include: - Answer incoming calls from clients; - Answer inquiries; - Lodging work requests using the nominated CMMS; - Handle complaints; - Data entry - Interpret and...

  • Customer Service

    4 weeks ago


    Adelaide Region SA, Australia Synaco Global Recruitment Full time

    Outstanding customer service skills - Excellent phone manner - Ability to provide advice and support to customers - Enjoys working collaboratively in an energetic team environment - Previous experience in a similar role - Demonstrated ability to effectively resolve customer issues/ complaints - Good personal presentation - Strong written and verbal...


  • Adelaide Region SA, Australia Ensure Recruitment Full time

    Looking For A Long Term Career Opportunity? - Be Part Of A Highly Regarding, Long Established Local Broking Firm - Full Training Provided In Broking Support **What you will enjoy about this role**: - Respond to enquiries and requests for action from Internal Account Manager - Processing of new business, renewals, and policy maintenance, providing excellent...


  • Adelaide Region SA, Australia Chandler Macleod Full time

    **Mandatory: Australian Citizenship required to work within Federal Government and must to be able to obtain a Baseline Security clearance** **Applications close by 10am Tuesday 28th of February 2023** Chandler Macleod has multiple upcoming temporary assignments with our Federal Government client for **APS3 Passport Customer Service and Support Officer....


  • Adelaide Region SA, Australia Sika Corporation Full time

    Sika Australia is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia. We are a Global Organisation with subsidiaries in over 100 countries around the world, we manufacture in over 300 factories with over 25,000 employees & an expanding team across...


  • Adelaide Region SA, Australia Hudson Australia Full time

    FT Hours - 9am -5pm (flexible rostered hours) - Immediate start - this week is ideal - Adelaide NORTH- onsite parking available - Join a growing team, role to support hiring process - WWCC and POLICE CHECKS required - 2 roles available - $32 PH + Super **Job Description: Customer Service Officer** **Position**: Customer Service Officer **Location**:...


  • Adelaide Region SA, Australia Thermo Fisher Scientific Full time

    Thermo Fisher Scientific (NYSE:TMO) is headquartered in Waltham, Massachusetts, and is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. We serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies,...


  • Adelaide Region SA, Australia Thermo Fisher Scientific Full time

    Thermo Fisher Scientific (NYSE:TMO) is headquartered in Waltham, Massachusetts, and is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. We serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies,...


  • Adelaide Region SA, Australia BankSA Full time

    **Join a supportive team in our Rundle Mall Branch**: - **Permanent Part time role, 33.5 hours per week**: - **Customer service role working with the local community** **How will I help?** First up - you'll be one of the friendly faces of BankSA. We want to help all of our customers with all of their banking. Not just because it’s better for business -...


  • Adelaide Region SA, Australia BankSA Full time

    **Join a supportive team in our Adelaide branch**: - **Permanent Part Time position (33.5 hours per week)**: - **Customer service role working with the local community** **How will I help?** You’ll be the face of BankSA - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs...


  • Adelaide Region SA, Australia GJK Facility Services Full time

    Introduction: BETTER EXPERIENCES, BETTER OUTCOMES It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people. We are a leading provider of facility services, committed to provider better experiences and better outcomes to...


  • Adelaide Region SA, Australia DFP Recruitment Services Full time

    **Job description**: We currently have a number of vacancies for experienced Customer Service Professionals seeking part time hours. Our Federal Government client, conveniently located in the CBD, is currently seeking individuals who will conduct outbound calls. This position requires staff to use a range of methods to follow up survey participants and...


  • Adelaide Region SA, Australia DFP Recruitment Services Full time

    **Job description**: **The Client** We are currently seeking multiple customer service professionals to join the team within a Federal Govt. Dept. contact centre based in the CBD. **The Role** **Australian citizenship is mandatory to be considered.** **Duties and responsibilities include**: - Responding to client enquiries via phone and providing...


  • Adelaide Region SA, Australia Adecco Full time

    $30.95/hr - Full Time Hours - Located in Marleston $30.95/hr | Full Time Ongoing | Located in Marleston **Client Details** Our client is a company comprising of six divisions, each specialists in their market segments. Focused on providing customers with leading brands, quality product and experienced technical support. They are Passionate People...


  • Adelaide Region SA, Australia Adecco Full time

    Join an innovative technology company! - Potential to lead to a permanent position. - Located in Adelaide CBD Join a pioneering technology company as a Customer Service Manager in Adelaide. Lead a diverse team to achieve excellence in customer service and shape the organisation's future. **Client Details** Opportunity to work with a technology company,...


  • Adelaide Region SA, Australia UniLodge Full time

    Full Time opportunity to join our UniLodge Student Living team based in Adelaide, SA - Cultivate an outstanding resident experience and contribute to our great culture! - Work within a supportive team, and grow your career at UniLodge **WHY UNILODGE** UniLodge specialise in student accommodation and have been an industry market leader since 1996. The...


  • Adelaide Region SA, Australia BGIS Full time

    Reporting to the Operations Centre Team Manager, success in this role is measured by adherence to KPIs such as first call resolution, as well as maintaining compliance to safety, service obligations and quality. The role is available within the BGIS Operations Centre which is a 24/7 business. **This is a fixed shift Wednesday to Sunday 7am to 3pm.** Role...


  • Adelaide Region SA, Australia BGIS Full time

    Reporting to the Operations Centre Team Manager, success in this role is measured by adherence to KPIs such as first call resolution, as well as maintaining compliance to safety, service obligations and quality. The **role **is available within the BGIS Operations Centre which is a 24/7 business, and as such the **role will attract weekend and public...