Ticketing Manager

2 weeks ago

Rooty Hill, Australia West HQ Full time

Do you have a passion for live events? Are you a highly skilled ticketing professional with a strong understanding of entertainment ticketing systems? We want to hear from you

**About us**:
Featuring striking architecture and exquisite interiors, the multi-mode Sydney Coliseum Theatre is the first of its kind in the rapidly growing region of Greater Western Sydney. Located within the exciting dining, health, accommodation and entertainment destination of West HQ, 5 minutes from the apex of the M7 and M4, Sydney Coliseum Theatre is well positioned to welcome entertainment lovers from Sydney and beyond.

**About the role**:
This role will be responsible for providing quality ticketing services to Sydney Coliseum Theatre Hirers including working on strategic ticketing campaigns to maximise ticket sales. This role will work closely with the ticket agency to deliver and validate all details required for an event to go on sale including pre-sale and general sale, seating builds, allocations and capacities, event copy and pricing.

**Key areas of responsibility include**:

- Ensure that all seat inventory is configured and built correctly, validated and working to full capacity to enable the sale of all ticketing products.
- In close liaison with hirers and relevant parties, manage seating holds and releases, ticket pricing and fees to optimise sales, operational efficiencies and organisational priorities.
- Work with the FOH Manager during events for all ticketing operational matters including resolution of seating/ticketing issues and operation of scanning systems and equipment.
- Work with the PR/Marketing teams on VIP/Opening Nights to develop efficiencies surrounding ticket distribution, collection, notifications and resolution of issues arising during the event.
- Work closely with the relevant stakeholders to contribute to well targeted and effective marketing strategies.
- Support the West HQ Box Office team by providing event details and training support for internet, phone and over-the-counter ticket sales.
- Ensure consistent adherence to Live Performance Australia (LPA) guidelines and Privacy Legislation in all ticketing activities.

**About you**:
Someone with demonstrated experience in a ticketing role with a strong understanding of ticketing terminology and entertainment ticketing systems. You will be able to build and manage strong stakeholder relationships and solve complex problems quickly. You will be commercially minded with a collaborative working approach.

**Who are we looking for?**
- Experience in ticketing, from build through to settlement, ideally in a theatre of similar environment, using computerised systems at a sophisticated level.
- Experience in the live events theatre industry.
- Demonstrated experience using a variety of software programs and ability to quickly develop competency and expertise with new programs.
- Robust data management and analytical skills with a commercial focus.
- Ability to build strong stakeholder relationships and identify business development opportunities.
- Ability to build positive relationships and consult, negotiate and communicate with broad range of people, both internal and external to the organisation, including all levels of management, with professionalism and integrity.
- Self-motivated, confident and energetic.
- The ability to work varied hours including; mornings, afternoons, nights, weekends and public holidays, in keeping with event needs.
- Understanding of best practice/ latest trends in theatre and ticketing processes.
- Full Australian work rights.
- Current RSA (or willing to obtain one) is essential.

**What we can offer you**
- Free Gym Membership to the largest fitness facilities in Western Sydney, ONE55
- Flexible work hours with a focus on work life balance.
- Complimentary daily lunch cooked by a dedicated team of chefs and cooks and served up in our very own staff lounge.
- staff discounts across the precinct.
- A 'sweet' Rewards & Recognition Program for all team members and GREAT staff offers
- Free secure parking.

To learn more about Sydney Coliseum Theatre visit:

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