Assistant Commissioner, Operations

2 months ago

Melbourne City Centre, Australia Department of Health Full time

**About the role**:
The Assistant Commissioner, Operations leads the business unit delivering complaint management, resolutions and investigations functions of the HCC, and ensuring alignment with organisational strategy and values. Key accountabilities include leading strategic improvement and innovation for service excellence, meeting demand and needs of our service users (complainants and service providers), and maintaining connection with service users and internal and external stakeholders. Responsibilities include oversight of the day-today activities of the resolutions and investigations teams, ensure legislative requirements are met, and services are delivered efficiently and effectively. You will demonstrate excellence in leadership and management and use collaboration to foster an innovative and collaborative culture dedicated to safeguarding and delivering excellence in services to our users. The Assistant Commissioner reports directly to the Health Complaints Commissioner (HCC).

**About us**:
The Health Complaints Commissioner is an independent office established under he Healh Complaints Act 2016 to provide health consumers and service providers in Victoria with an independant complaints resolution mechanism.

The Commissioner also administers the Health Records Act 2001 (HRA) which establishes privacy standards for the handling of health information and gives individuals a legally enforceable right of access to their own health informtion.

This Act gives the Health Complaints Commissioner substantial statutory responsibilities and discretionary powers.

**How you'll make a difference**:
**Are you**:

- A strategic leader able to deliver operational excellence in statutory environments?
- An expert communicator who can influence stakeholders at all levels to get results?
- A leader of high-performing cross-functional teams as they adapt to changing work environment?
- Able to analyse evidence and solve complex problems to deliver results in a time sensitive environment?
- Committed to supporting safe and ethical healthcare in Victoria?

**Suitable applicants will be able to demonstrate**:

- An appropriate tertiary qualification.
- Postgraduate qualification, credentials or training relevant to executive leadership in the public sector.
- Executive leadership experience is required.
- Knowledge and understanding specific to complaint management and resolutions, and investigation and compliance in health settings is highly desirable.

To learn more please click ‘Apply' to view the Position Description on the Careers.vic website.

**What we offer**:

- The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
- A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
- A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

**How to apply**:
Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date.

Preferred applicants may be required to complete a police check and other pre-employment checks including proof of 3 vaccinations (including booster) against COVID-19. Information provided will be treated in the strictest confidence in line with our Privacy Policy.

  • Assistant Commissioner, Custodial Operations

    6 months ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Key leadership roles with strategic and operational oversight. - Manage a portfolio of custodial facilities across the State. - Bring a track record of achievement in custodial operations or similar complex operational program areas The Department of Justice and Community Safety (the department) is seeking two Assistant Commissioners to lead the line...

  • Assistant Commissioner, Custodial Operations

    2 weeks ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    **Provide expert advice on custodial matters and system wide issues.**: - **Fixed, Full-Time opportunity to work with a high-performing and passionate team.**: - **COG Grade 7: $192,434 -$261,715 Total Renumeration Package.** The Department of Justice and Community Safety is seeking an Assistant Commissioner, Custodial Operations to provide a critical...

  • Assistant Commissioner, Custodial Operations

    6 months ago

    Melbourne, Australia Fisher Leadership Full time

    Key leadership roles with strategic and operational oversight - Manage a portfolio of custodial facilities across the State - Bring a track record of achievement in custodial operations or similar complex operational program areas **About Corrections Victoria** Corrections Victoria operates Victoria’s adult prison system, seeking to provide safe and...

  • Assistant Commissioner, Corporate, Legal and

    2 months ago

    Melbourne City Centre, Australia Department of Health Full time

    **About the role**: The Assistant Commissioner, Corporate, Legal and Regulation reports directly to the Health Complaints Commissioner (HCC). The role provides expert legal advice and leads the HCC's policy and regulatory functions as a key member of the executive team. Core responsibilities include strategic expert legal advice to the Commissioner and...

  • Assistant Commissioner, Custodial Operations

    6 months ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Justice and Community Safety **Salary**: $186,829 - $254,092 Occupation: Prison and Corrective Services Reference: VG/DOJASC1023-DEC23 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work....

  • Assistant Commissioner, General Counsel

    6 months ago

    Melbourne, Australia Australian Taxation Office Full time

    Australian Charities and Not-for-profits Commission, General Counsel - Melbourne - Ongoing/non-ongoing, full-time/part-time, $245,944 to $283,786 total remuneration We are seeking an experienced and successful leadership professional with strong legal, governance and compliance skills for the role of Assistant Commissioner General Counsel at the Australian...

  • Chief of Staff

    6 months ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Support the Commissioner by working directly with the EMV / ERV Executive team. - Fixed term Executive Officer contract up to 2 years within Emergency Management. - SES Grade 1: $216,376 - $279,238 Total Renumeration Package. The Department of Justice and Community Safety is seeking a Chief of Staff - Emergency Management Commissioner to provide a critical...

  • Assistant Commissioner, Workforce and Custodial

    4 months ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Justice and Community Safety **Salary**: $192,433 - $261,714 Occupation: Executive Management Reference: VG/CV0861-AUG24 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who...

  • Assistant Commissioner, Ldp

    6 months ago

    Melbourne, Australia UM for Australian Taxation Office Full time

    **About the role** Are you looking for an opportunity to make a difference for the Australian community? As an Assistant Commissioner in our Law Design and Practice Group you’ll empower others by sharing knowledge, experience and feedback freely, as well as actively developing the technical and practice skills of team members in the business area and...

  • Deputy Commissioner, Workforce and Aboriginal

    6 months ago

    Melbourne, Australia Fisher Leadership Full time

    Drive cultural reform and transformation for cultural safety - Lead the Naalamba Ganbu and Nerrlinggu Yilam team (Yilam) - Aboriginal Designated Position **The role** This newly created role presents an exceptional opportunity to influence and support systemic change. A fundamental purpose of this role is to lead a program of reform arising from “Safer...

  • Chief of Staff

    6 months ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time / Executive Officer Contract - Up to 2 Years Organisation: Department of Justice and Community Safety **Salary**: $216,376 - $279,238 Occupation: Executive Management Reference: VG/DJCS/EM/1765196NOV At the Department of Justice and Community Safety, we’re looking for people who want to make a difference....

  • Executive Coordinator

    4 months ago

    Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    THE ROLE The role of Executive Coordinator to the Commissioner for LGBTIQA+ Communities (the Commissioner) is vital, ensuring the smooth operation of the Commissioner's Office. The Executive Coordinator provides a range of executive support functions to the Commissioner and the Commissioner's Principal Advisor. You will primarily provide critical...

  • Principal Adviser, Communications and Advocacy

    6 months ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your communication expertise to provide support and advice to Victims of Crime Commissioner - Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 6: $130,673 - $174,869 plus superannuation. **About the Unit**: The Victims of Crime Commissioner is an independent statutory...

  • Parliamentary Workplace Standards and Integrity

    4 months ago

    Melbourne City Centre, Australia Department of Premier & Cabinet Full time

    Victorian Parliamentary Workplace Standards & Integrity Commission - Chair and Sessional Commissioners - New statutory entity and centrepiece structural reform - Set high parliamentary standards Legislation has passed the Victorian Parliament for the creation of a new and independent Parliamentary Workplace Standards and Integrity Commission. The Commission...

  • Administration Support Officer

    2 weeks ago

    Melbourne City Centre, Australia Victoria Police Full time

    **About the role**: The Firearm Prohibition Order Registry (FPOR) is responsible for the management and coordination of all Firearm Prohibition Orders (FPO) in Victoria. A Firearm Prohibition Order (FPO) is a discretionary order that can be made by the Chief Commissioner of Police (or their delegate) prohibiting a person from acquiring, possessing, carrying...

  • Business Support Officer

    7 months ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Key role in our Executive Office - Ongoing, full-time position - VPS3 $74,580 - $90,558 plus superannuation The Department of Justice and Community Safety is seeking a Business Support Officer to play a key role in supporting the Director - Operational Coordination and Assistant Commissioner - State Operations. About the Business Unit Emergency Management...

  • Executive Advisor

    1 month ago

    Melbourne City Centre, Australia Victoria Police Full time

    **About the role**: An opportunity exists for a VPS 6 Executive Advisor to join the team within the Office of the Deputy Commissioner, Specialist Operations. The Executive Advisor is responsible for providing high level specialist advice related to the Commands within the Specialist Operations portfolio including Family Violence, Forensic Services, Road...

  • Independent Member

    6 months ago

    Melbourne City Centre, Australia Victorian Building Authority Full time

    **Role length**: Sessional, Initial term to 31 March 2026 **Meetings**: Minimum four times per year, Half day meetings **Location**: Melbourne CBD/Remote **Salary**: Up to $15,000 per annum About the committee The Victorian Building Authority's (VBA) Audit and Risk Committee is appointed by the VBA Commissioner to assist with fulfilling the obligations...

  • Chair and Independent Member

    6 months ago

    Melbourne City Centre, Australia Victorian Building Authority Full time

    **Role length**: Sessional, Initial term to 31 March 2026 **Meetings**: Minimum four times per year, Half day meetings **Location**: Melbourne CBD/Remote **Salary**: Up to$20,000 per annum About the committee The Victorian Building Authority's (VBA) Audit and Risk Committee is appointed by the VBA Commissioner to assist with fulfilling the obligations of the...

  • Scc Operations Support Officer

    6 months ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    SCC Support Officer (multiple roles available) - Ongoing, full time (shift work (24/7 including nights and weekends) - VPS3 salary of $74,580 to $90,558 plus superannuation What does the business unit do? Emergency Management, within the Department of Justice and Community Safety works closely with government and agencies across the emergency management...