Customer Service Advisor

1 week ago

Pakenham, Australia Zeder Corporation Full time

**Introduction**:
THE COMPANY

ZEDER Corporation is a world leader in the manufacturer of automotive polyurethane bushings and related accessories, with over 800 employees operating in Australia, US, UK, and Vietnam. Our mission - to be the supplier of choice in chassis, suspension, and elastomer solutions

ZEDER Corporation is a proudly Australian owned and operated business built on the combined strengths of Fulcrum Suspensions and Redranger, with iconic automotive brands such as Fulcrum Suspensions, SuperPro, Formula 4x4, Whiteline, and Nolathane that pioneered the elastomer suspension bushing market throughout Australasia from the 1970’s.

Learn and grow with us as we tackle the most complex challenges. If you are a highly motivated, results driven individual who is committed to quality workmanship and customer service, we want to hear from you

**Description**:
THE ROLE

Fulcrum Suspensions now has an exciting opportunity for a Service Advisor to join our Pakenham workshop

We are seeking a confident and highly organised individual with preferable experience in Automotive Service Advising or from a similar customer facing position. You will enjoy a large variety of work options daily due to the nature of this position.

**The key responsibilities for this position are**:

- Face-to-face contact with customers as they drop off & pick-up their vehicles.
- Take enquiries and make service bookings from a range of customers
- Develop positive relationship with customers, explaining their vehicle's needs.
- Maintain regular contact with our customers to provide updates on their vehicles and additional work that is required.
- Raising & sending tailored work quotations in timely manner.
- Communicating what our suspension specialists discovered during Inspection of customer's vehicle.
- Liaising with internal workshop employees to ensure that jobs are completed efficiently
- Liaising with customers of their next scheduled wheel alignment & service using our online booking tools
- Raise customer's trust and gaining repeat work, as well as word-of-mouth recommendation.
- You will become an important link between our customers and service department, ensuring that we always provide a high level of customer service.

What we give back in return, on top of an attractive remuneration:

- $1500.00 sign-on bonus*
- up to $3000.00 relocation allowance for moving expenses if relocating more than 500km*
- Staff discounts
- Ongoing training
- Modern facilities
- Opportunity to progress anywhere in Fulcrum Suspensions and the wider Zeder Corporation Group
- Stable work environment
- Conditions apply.

If you have the attributes we are seeking and you would like to be part of a successful team working within a renowned Australian company and great customers, please apply.

**Skills and Experiences**:
ABOUT YOU
- Previous Service Advising experience highly regarded
- High level of personal commitment to success in customer service
- Knowledge of motor vehicles and/or parts preferable but not essential
- Passionate about all things automotive or 4WD
- Strong communication skills over the phone and in person
- Ability to work in a team environment
- Ability to multitask, whilst maintaining high attention to detail
- Efficient working knowledge of computer systems and processes
- Valid Driver’s Licence.
- Those more seasoned professionals currently working in this role and industry but are looking for a new challenge within a progressive and dynamic Australian company.
- Those who may be new to the role, but are hard-working, willing to learn, meet the above criteria, and demonstrate their passion for automotive aftermarket products.

  • Personal Banking Advisor

    4 weeks ago

    Pakenham, Australia Westpac Full time

    Located at Westpac Pakenham, VIC - Permanent Full time Opportunity - Ongoing support to grow and develop your career **How will I help?** We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs. The role of Personal...

  • Personal Banking Advisor

    10 hours ago

    Pakenham, Australia Westpac Full time

    Located at Westpac Pakenham, VIC - Permanent Full time Opportunity - Ongoing support to grow and develop your career **How will I help?** We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs. The role of Personal...

  • Personal Banking Advisor

    1 week ago

    Pakenham, Victoria, Australia Westpac Full time

    Located at Westpac Pakenham, VIC Permanent Full time Opportunity Ongoing support to grow and develop your careerHow will I help?We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs. The role of Personal Banking...

  • Parts and Service Advisor

    3 weeks ago

    Pakenham, Australia The Tractor Company Full time

    If you are looking to work with a globally recognised brand, require a challenge, love variety and like working as part of a team then we want to hear from you. - **About the role**:_ - Perform a variety of duties associated with the stocking, receiving, sale and delivery of parts, service and accessories. - Manage service bookings - Prepare quotes,...

  • Parts and Service Advisor

    2 months ago

    Pakenham, Australia The Tractor Company Full time

    If you are looking to work with a globally recognised brand, require a challenge, love variety and like working as part of a team then we want to hear from you. - **About the role**:_ - Perform a variety of duties associated with the stocking, receiving, sale and delivery of parts, service and accessories. - Manage service bookings - Prepare quotes,...

  • Parts and Service Advisor

    1 week ago

    Pakenham, Victoria, Australia The Tractor Company Full time

    If you are looking to work with a globally recognised brand, require a challenge, love variety and like working as part of a team then we want to hear from you.- About the role:_ Perform a variety of duties associated with the stocking, receiving, sale and delivery of parts, service and accessories. Manage service bookings Prepare quotes, invoices, and...

  • Customer Service Officer

    1 week ago

    Pakenham, Victoria, Australia Wall Street Full time

    Opportunity to grow and develop your career Would suit entry level or someone with customer service experience Be part of a fun and supportive teamT.C Boxes are expanding and looking for some outgoing and enthusiastic individuals to join their Customer Service team. If you know how to talk to people, can problem-solve and know your way around a computer,...

  • Customer Service Representative

    2 weeks ago

    Pakenham, Australia FoodWorks Bottlemart Edenbrook Full time

    Do you love **Customer Service**? Do you have good **Time Management**? Do you work well in a **Team Environment**? If you answered yes, **then this job is for YOU!** - Causal role available that can lead into part time and full time employment. - Morning, midday, and evening shifts available throughout week days and weekends. - RSA - Driver's...

  • Customer Service Officer

    2 weeks ago

    Pakenham, Australia TR3 Recruitment Full time

    Are you a customer service superstar looking for a flexible opportunity with one of Australia’s largest banks? YOU | Bring your experience and passion for customer service excellence to this great opportunity to work in a customer focused, retail banking environment. Your positive attitude, ability to liaise confidently with customers and ability to build...

  • Customer Service Officer and Administration

    2 weeks ago

    Pakenham, Australia Eziway Salary Packaging Full time

    Eziway is an Australian owned, boutique Salary Packaging provider, specialising in the not-for-profit sector since 2007. With a geographical footprint in every state of Australia, we have grown to almost 100 employees servicing more than 450 employee groups. We pride ourselves on being Gippsland home grown, and our ability to deliver an outstanding service...

  • Customer Service and Admin Support

    2 weeks ago

    Pakenham, Australia Barry Plant Full time

    Barry Plant Pakenham are currently looking for highly ambitious, motivated Customer Service and Administration Support to join our team. This pivotal role will entail offering a high level of customer service, as you will provide the first point of contact for the business and general administration support to the team. This is a fantastic opportunity for...

  • Customer Service and Administration Support

    2 weeks ago

    Pakenham, Australia Barry Plant Full time

    Barry Plant Pakenham are currently looking for highly ambitious, motivated Customer Service and Administration Support to join our team. This pivotal role will entail offering a high level of customer service, as you will provide the first point of contact for the business and general administration support to the team. This is a fantastic opportunity for...

  • Office Administrator/customer Service

    4 weeks ago

    Pakenham, Australia Reach Gymnastics Full time

    Do you love working with children, love to provide exceptional customer service and have flexible availability? We are looking for an experienced customer service officer who is committed, motivated, reliable and organised. Shifts initially are Mondays to Thursdays 3pm-5pm, with additional hours available for the right person. Knowledge of gymnastics an...

  • Customer Service and Admin Support

    1 week ago

    Pakenham, Victoria, Australia Barry Plant Full time

    Barry Plant Pakenham are currently looking for highly ambitious, motivated Customer Service and Administration Support to join our team. This pivotal role will entail offering a high level of customer service, as you will provide the first point of contact for the business and general administration support to the team. This is a fantastic opportunity for...

  • Customer Service Representative

    4 weeks ago

    Pakenham, Australia GPC Asia Pacific Full time

    **Driven by Passion for 100 Years** **Repco** is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the Australian and New Zealand markets. Our brand stands for quality, expertise and knowledge. At Repco, our team members are valued and appreciated. Every day we deliver careers and experiences that are both...

  • Telstra Retail: Customer Service

    1 month ago

    Pakenham, Australia Telstra Full time

    Employment TypePermanentClosing Date23 June 2024 11:59pmJob TitleTelstra Retail: Customer Service & Sales ConsultantJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative...

  • Telstra Retail: Customer Service

    2 weeks ago

    Pakenham, Australia Telstra Full time

    Employment TypePermanentClosing Date10 July 2024 11:59pmJob TitleTelstra Retail: Customer Service & Sales ConsultantJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative...

  • Receptionist/customer Service Rep

    3 days ago

    Pakenham, Australia Derrimut 247 Gym Full time

    **The Organisation** Derrimut 24:7 Gyms are the fastest growing and most renowned gyms in the Southern Hemisphere, and we are a one-stop shop for everything! Boasting 28 locations and counting nationally, we take great pride in providing fitness enthusiasts the opportunity to train, no matter what time of day. Immerse yourself in a fitness heaven home to...

  • Client Advisor

    4 weeks ago

    Pakenham, Australia Amplifon Group Full time

    We are a global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With more than 17,500 people worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents. Our mission is to transform the way hearing healthcare is perceived and experienced worldwide, changing the...

  • Client Advisor

    4 weeks ago

    Pakenham, Australia Amplifon Group Full time

    We are a global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With more than 17,500 people worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents. Our mission is to transform the way hearing healthcare is perceived and experienced worldwide, changing the...