Customer Service Advisor

5 months ago

Pakenham, Australia Zeder Corporation Full time

**Introduction**:
THE COMPANY

ZEDER Corporation is a world leader in the manufacturer of automotive polyurethane bushings and related accessories, with over 800 employees operating in Australia, US, UK, and Vietnam. Our mission - to be the supplier of choice in chassis, suspension, and elastomer solutions

ZEDER Corporation is a proudly Australian owned and operated business built on the combined strengths of Fulcrum Suspensions and Redranger, with iconic automotive brands such as Fulcrum Suspensions, SuperPro, Formula 4x4, Whiteline, and Nolathane that pioneered the elastomer suspension bushing market throughout Australasia from the 1970’s.

Learn and grow with us as we tackle the most complex challenges. If you are a highly motivated, results driven individual who is committed to quality workmanship and customer service, we want to hear from you

**Description**:
THE ROLE

Fulcrum Suspensions now has an exciting opportunity for a Service Advisor to join our Pakenham workshop

We are seeking a confident and highly organised individual with preferable experience in Automotive Service Advising or from a similar customer facing position. You will enjoy a large variety of work options daily due to the nature of this position.

**The key responsibilities for this position are**:

- Face-to-face contact with customers as they drop off & pick-up their vehicles.
- Take enquiries and make service bookings from a range of customers
- Develop positive relationship with customers, explaining their vehicle's needs.
- Maintain regular contact with our customers to provide updates on their vehicles and additional work that is required.
- Raising & sending tailored work quotations in timely manner.
- Communicating what our suspension specialists discovered during Inspection of customer's vehicle.
- Liaising with internal workshop employees to ensure that jobs are completed efficiently
- Liaising with customers of their next scheduled wheel alignment & service using our online booking tools
- Raise customer's trust and gaining repeat work, as well as word-of-mouth recommendation.
- You will become an important link between our customers and service department, ensuring that we always provide a high level of customer service.

What we give back in return, on top of an attractive remuneration:

- $1500.00 sign-on bonus*
- up to $3000.00 relocation allowance for moving expenses if relocating more than 500km*
- Staff discounts
- Ongoing training
- Modern facilities
- Opportunity to progress anywhere in Fulcrum Suspensions and the wider Zeder Corporation Group
- Stable work environment
- Conditions apply.

If you have the attributes we are seeking and you would like to be part of a successful team working within a renowned Australian company and great customers, please apply.

**Skills and Experiences**:
ABOUT YOU
- Previous Service Advising experience highly regarded
- High level of personal commitment to success in customer service
- Knowledge of motor vehicles and/or parts preferable but not essential
- Passionate about all things automotive or 4WD
- Strong communication skills over the phone and in person
- Ability to work in a team environment
- Ability to multitask, whilst maintaining high attention to detail
- Efficient working knowledge of computer systems and processes
- Valid Driver’s Licence.
- Those more seasoned professionals currently working in this role and industry but are looking for a new challenge within a progressive and dynamic Australian company.
- Those who may be new to the role, but are hard-working, willing to learn, meet the above criteria, and demonstrate their passion for automotive aftermarket products.

  • Customer Advisor

    3 months ago

    Pakenham, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- South East region **Branch Customer Advisor** - **Branch role in Pakenham**: - **Be supported to grow your career at NAB**: - **Learning is a daily part of the job**: - **Monday to Thursday 9-4.30 & Friday 9-5.30** Your job is just one part of your life. When you bring your skills,...

  • Personal Banking Advisor

    5 months ago

    Pakenham, Australia Westpac Full time

    Located at Westpac Pakenham, VIC - Permanent Full time Opportunity - Ongoing support to grow and develop your career **How will I help?** We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs. The role of Personal...

  • Parts and Service Advisor

    3 weeks ago

    Pakenham, Australia The Tractor Company Full time

    If you are looking to work with a globally recognised brand, require a challenge, love variety and like working as part of a team then we want to hear from you. - **About the role**:_ - Perform a variety of duties associated with the stocking, receiving, sale and delivery of parts, service and accessories. - Manage service bookings - Prepare quotes,...

  • Parts and Service Advisor

    5 months ago

    Pakenham, Australia The Tractor Company Full time

    If you are looking to work with a globally recognised brand, require a challenge, love variety and like working as part of a team then we want to hear from you. - **About the role**:_ - Perform a variety of duties associated with the stocking, receiving, sale and delivery of parts, service and accessories. - Manage service bookings - Prepare quotes,...

  • Customer Service Assistant

    1 week ago

    Pakenham, Victoria, Australia Bunnings Full time

    About the Role:At Bunnings, you will be part of a dynamic team that provides exceptional customer service and support. As a Customer Service Team Member, you will be responsible for delivering a superior customer experience, ensuring that every interaction counts.Your Key Responsibilities:Provide a friendly and helpful service to all customers, making sure...

  • Customer Service Representative

    1 month ago

    Pakenham, Victoria, Australia HOBAN Recruitment Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesDeliver top-notch customer service and support to clients, ensuring a positive...

  • Customer Service Representative

    3 weeks ago

    Pakenham, Victoria, Australia dusk Full time

    Are you passionate about delivering exceptional customer experiences and creating a warm atmosphere in a retail setting?We're seeking a Customer Assistant to join our dusk team in Australia and New Zealand, where you'll play a pivotal role in bringing our vision to life.Key Responsibilities:Provide outstanding customer service, ensuring every interaction is...

  • Customer Service Officer

    1 month ago

    Pakenham, Australia HOBAN Recruitment Full time

    Join our team in Pakenham and embark on a journey of growth and fulfillment! Are you a high-level Customer Service professional, looking for an exciting opportunity close to home? We have the perfect role for you! What You'll Do: Serve customers face to face with professionalism and care, ensuring every interaction is top-notch. Test and assess learner...

  • Customer Service Representative

    1 month ago

    Pakenham, Victoria, Australia dusk Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant in one of our dusk stores across Australia and New Zealand.Key ResponsibilitiesDeliver exceptional customer experiences, ensuring every customer leaves the store feeling satisfied and valued.Work collaboratively with colleagues to achieve...

  • Retail Customer Service Representative

    4 weeks ago

    Pakenham, Victoria, Australia Telstra Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our retail stores.Key ResponsibilitiesProvide outstanding customer...

  • Retail Customer Service Representative

    3 weeks ago

    Pakenham, Victoria, Australia Telstra Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Consultant. As a key member of our retail team, you will be responsible for delivering exceptional customer service and sales experiences that exceed our customers' expectations.Key ResponsibilitiesProvide personalized customer service and...

  • Customer Service Officer

    5 months ago

    Pakenham, Australia TR3 Recruitment Full time

    Are you a customer service superstar looking for a flexible opportunity with one of Australia’s largest banks? YOU | Bring your experience and passion for customer service excellence to this great opportunity to work in a customer focused, retail banking environment. Your positive attitude, ability to liaise confidently with customers and ability to build...

  • Customer Service Team Associate

    2 weeks ago

    Pakenham, Victoria, Australia Bunnings Full time

    About the Role: Become part of a dynamic team at Bunnings, the leading retailer of home improvement and lifestyle products in Australia and New Zealand. As a Customer Service Team Member, you will be the face of Bunnings, providing a friendly and helpful service to every customer who walks through our doors.Our team members are passionate about helping...

  • Customer Service Representative

    3 weeks ago

    Pakenham, Victoria, Australia Red Rooster Full time

    About UsAt Red Rooster, we're passionate about creating craveable experiences that put smiles on our customers' faces. We're serious about our people - that is, our crew, customers and community – and we're here to satisfy Australia's chicken cravings.Our CultureWe celebrate diversity and individuality and strive to be our best selves every day. The safety...

  • Customer Service Officer and Administration

    5 months ago

    Pakenham, Australia Eziway Salary Packaging Full time

    Eziway is an Australian owned, boutique Salary Packaging provider, specialising in the not-for-profit sector since 2007. With a geographical footprint in every state of Australia, we have grown to almost 100 employees servicing more than 450 employee groups. We pride ourselves on being Gippsland home grown, and our ability to deliver an outstanding service...

  • Customer Service and Admin Support

    5 months ago

    Pakenham, Australia Barry Plant Full time

    Barry Plant Pakenham are currently looking for highly ambitious, motivated Customer Service and Administration Support to join our team. This pivotal role will entail offering a high level of customer service, as you will provide the first point of contact for the business and general administration support to the team. This is a fantastic opportunity for...

  • Customer Service and Administration Support

    5 months ago

    Pakenham, Australia Barry Plant Full time

    Barry Plant Pakenham are currently looking for highly ambitious, motivated Customer Service and Administration Support to join our team. This pivotal role will entail offering a high level of customer service, as you will provide the first point of contact for the business and general administration support to the team. This is a fantastic opportunity for...

  • Office Administrator/customer Service

    5 months ago

    Pakenham, Australia Reach Gymnastics Full time

    Do you love working with children, love to provide exceptional customer service and have flexible availability? We are looking for an experienced customer service officer who is committed, motivated, reliable and organised. Shifts initially are Mondays to Thursdays 3pm-5pm, with additional hours available for the right person. Knowledge of gymnastics an...

  • Customer Service Team Member

    2 weeks ago

    Pakenham, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Christmas Casual Customer Service Representative

    1 month ago

    Pakenham, Victoria, Australia Dusk Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Dusk team as a Christmas Casual Customer Assistant. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our stores during the peak trading period.Key ResponsibilitiesProvide...