Deceased Estates Associate

3 weeks ago

Melbourne City Centre, Australia HAYS Full time

Big 4 Bank - Deceased Estates Associate
Your new company

As an industry leader in financial services, this Big 4 Bank has a strong presence across 34 markets, focusing on core markets in Australia and New Zealand. Head office located in Docklands, Melbourne. Join a business that are committed to attracting and retaining the best, by offering a genuine career path into a world of opportunities.
- $35.73/hr + super
- Temporary, Full-time role on a rotating roster (Monday - Friday 8am to 5:30pm)
- Location: Docklands and Hybrid after training period
- Start date: February 2023

Your new role

The Estates Associate is responsible for ensuring completion of Deceased Estates with adherence to Risk & Compliance requirements. This includes engaging internal and external stakeholders.
- Managing customer profiles of deceased estates and liaising with branch staff to process banking requests.
- Verifying documentation and inputting information into the databases, this may include, updating customer details, processing refunds and other transactions.
- Communicating effectively with internal and external stakeholders to resolve any issues and ensure information integrity.
- Take ownership and provide the necessary follow up for cases worked as appropriate.
- Strong ability to listen and emphasise with the customer's needs whilst operating various systems at one time
- Possess exceptional communication skills
- Has a desire to work towards individual targets and team goals
- Previous experience in a similar role would be advantageous
- Ability to show compassion and solve problems.
- Ability to work to a routine and a set time frame with excellent time management skills.
- Knowledge of Windows (including MS Office)Culture and Benefits
- 4 weeks of an in-depth, industry-leading training program onsite.
- Opportunity to work in a Hybrid position after training.
- Support and development to build your career within the Banking industry.
- Work for a highly reputable company that promotes a diverse work force and stands by its values.
- Strong emphasis on Gender and Cultural Diversity, Accessibility, Aboriginal & Torres Strait Islanders, LGBTIQ+ Inclusion and Employee wellbeing & engagement.

Alternatively, please share this opportunity with your family or friends that would be interested

**LHS 297508** #2737787

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