Configuration Management Specialist

3 weeks ago


Sydney, Australia Commonwealth Bank Full time

**Your business**

**Your team**

The Configuration Management team is responsible for ensuring the business IT service delivery requirements are enabled and underpinned by safe, sound and secure Configuration Management controls. Configuration Management is the glue for all of our IT Service Management processes, providing key data to support effective operation of our large and complex IT environment. The Configuration Management team sits within the Enterprise Service Operations team which optimises the ability of Global Technology Service (GTS) to deliver services to the Group.

The Configuration Management team works collaboratively with all parties to ensure that an optimal balance of effective and efficient service delivery is achieved.

**Your impact & contribution**

**Core responsibilities**:

- Performs day-to-day operational activities as defined by Configuration Management policies and procedures, managing the discovery and mapping business rules and where required assisting with manual feeds
- Manage ITOM requirements, conduct spot checks on platform health for CMDB, e.g. Cloud team visibility to the discovery dashboards showing credential failures or missing assets,
- Scripting for insights and automation, including task generation to help community to self-serve on addressing data issues
- Maintain the TAG Governance Management processes and evolve the solution according to business requirements
- Work with Discovery administrator or platform leads on resolving any data issues associated with Discovery population and including specifying new requirements
- Provide designs for integrations populating the CMDB working with source owners to ensure all integrations are trusted
- Create/review/implement Technical Designs for the CMDB such as new classes and attributes
- Identifies service improvement opportunities and optimise the Configuration Management service to enhance the core ITIL practices (Incident, Problem, Change and Service Request) as well as End of Support and patching processes.
- Works with Configuration Items (CI) data owners and/or platform liaisons to increase adoption of CSDM and its evolution in the Group
- Build relationships and work with stakeholders to assist them in resolving discrepancies and gaps in the CMDB

**Your skills & experience**
- A strong technology understanding in disciplines relevant to Service Management, hands on experience in the ServiceNow platform is required
- Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards
- Comprehension of the ServiceNow CSDM model and ITOM
- Ability to analyse and interpret data and solve complex problems with sustainable and efficient solutions
- Knowledge of ITIL systems management and operational processes and ability to drive continuous improvement

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 20/02/2023



  • Sydney, Australia Vero Insurance Full time

    Jobs - Job Details - Configuration Specialist Careers at Suncorp Take the next step. Be part of something bigger at Suncorp. Configuration Specialist Job No: 671190 Sydney - Inner Suburbs & CBD Permanent Full Time IT Pay Band 5 We’re never just satisfied with how things are – because we know how things could be. And it’s our expert Technology team...


  • Sydney Inner Suburbs, Australia Suncorp Group Full time

    We’re never just satisfied with how things are - because we know how things could be. And it’s our expert Technology team who forge ahead every day to make those ‘what ifs’ a reality. Technology & Operations (T&O) aspires to create experiences our customers value, while providing best in class technology, advice and services to enable insights...


  • Sydney, Australia Collins Aerospace Full time

    **Date Posted**: 2023-06-25 **Country**: Australia **Location**: 8640: Unit 8, 12 Mars Road, Lane Cove West, NSW 2066 Australia **Position Role Type**: Unspecified - At Collins Aerospace, we’re dedicated to relentlessly tackle the toughest challenges in our industry - all to redefine aerospace._ - We’re driving the industry forward through...


  • Sydney, Australia Kinexus Australia Full time

    Our client is seeking an experienced Configuration Manager to join an organisation that prides itself on its people. The systems this role will help manage are highly technical in nature incorporating a variety of designed, tested, and manufactured inhouse systems. Due to the complex nature of the technology, the Configuration Manager is critical for...


  • Sydney, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why)  Datacom is looking for a Service Configuration Analyst to join our organisation, working in Australia and delivering Configuration...


  • Sydney, Australia Halcyon Knights Full time

    Work for a forward-thinking Higher Education institute - Team environment supporting innovation, accountability and empathetic approach - Making a difference by adding value to students, peers and stakeholders alike **Applications Services Specialist (Workday)** - $100 000 - $108 000 + 17% super per annum - Fulltime - Flexible / Hybrid Opportunity in...


  • Sydney, Australia Halcyon Knights Full time

    Work for a forward-thinking Higher Education institute - Team environment that supports innovation, accountability and empathetic approach - Making a difference by adding value to students, peers and stakeholders alike **Applications Services Specialist (HRIS)** - Attractive salary package - Fulltime - Flexible / Hybrid - NSW - Innovative, Empathetic and...

  • Platform Specialist

    4 weeks ago


    Sydney, Australia Technology People Australia Full time

    Our client seeks an experienced platform & virtualisation specialist to provide guidance and support of core services within the hosting team. This will include providing expert-level technical advice, design, planning, and building of the Private Cloud Infrastructure which underpin the organisations critical systems. **Responsibilities.** - Provide...


  • Sydney, Australia Qantas Airways Limited Full time

    Exciting role within our Airworthiness team where you will work alongside experienced professionals in a very supportive team- At Qantas, taking ownership and exceeding expectations is a matter of pride- 24 Month Contract based at our Corporate Campus in Mascot, Sydney At Qantas, our strong beliefs guide the way we work, ensuring everything we do stays true...

  • Technical Specialist

    1 month ago


    Sydney, Australia InterSystems Full time

    **Job Summary** **Responsibilities** - The tasks typically undertaken by a technical specialist as part of a project are: **Integration** Technical specialists are responsible for: - Development of documentation related to implementation requirements. Each interface or task is documented from a functional and technical point of view including the...

  • Security Specialist

    4 weeks ago


    Sydney, Australia XPT Software Australia Pty Ltd Full time

    **The Role**: Security Specialist who is expert in Network and Cyber security - Multiple positions for permanent role - Full Time position - **Sydney/Melbourne/Brisbane** **Remuneration**: 85,000 - 160,000 AUD for permanent positions for various experience levels - 4+ years of experience in Network and Cyber security Domain - Hands-on experience and...


  • Sydney, Australia Ontrack Systems Aus Pty Ltd Full time

    **Location : Sydney OR Melbourne** **Mode **:FTE/FTC** **Experience : 6+ years** **Duration: 4 to 6 Months** This person should have the below knowledge and skills to manage CRM/ ERP related configuration/ deployment works. - **Technology Stack (JScript, plugins & custom workflows (C#), power automate flows, Azure function apps, PCF control)**: -...


  • Sydney, Australia Launch Recruitment Full time

    WFH - Hybrid working arrangements - Lively, collaborative & multi cultural environment - 17% Superannuation **About the role** In this role you will be an experienced Applications Specialist with strong experience with HRIS Workday. You will join a leading Educational Institution & will be responsible for system configurations, maintenance, and system...


  • Sydney, Australia InterSystems Full time

    Job SummaryAn experienced Windows Desktop/Server and Infrastructure Support Specialist is sought to join our Technical Services team, responsible for providing support and assistance with hardware and software for select employees.ResponsibilitiesProvide technical support to internal staff and guests at all levels of seniority and IT literacy.Liaise with...


  • Sydney, Australia KPMG Full time

    This role is a national position, welcoming applicants from any city in Australia that hosts a KPMG office. Your Opportunity As a member of the SAP Practice in KPMG, the SAP Engineering Asset Specialist will play a crucial role by: Being accountable for providing a deep functional expertise of SAP Plant Maintenance and Engineering/Enterprise Asset...

  • Workday Specialist

    1 month ago


    Sydney, Australia Cochlear Ltd Full time

    Workday Specialist **Job no**: 616109 **Work type**: Permanent **Location**: Adelaide, Brisbane, Geelong, Melbourne, Perth, Sydney, Paris, Gothenburg **Categories**: Human Resources, IT, Individual Contributor The Workday Specialist is responsible for supporting P&C Process Owners and their Delegates with their system requirements by enabling...

  • Workday Specialist

    4 weeks ago


    Sydney, Australia Cochlear Ltd Full time

    Workday Specialist **Job no**: 616109 **Work type**: Permanent **Location**: Sydney **Categories**: Human Resources, IT, Individual Contributor The Workday Specialist is responsible for supporting P&C Process Owners and their Delegates with their system requirements by enabling functionality and system processes that are intuitive and user friendly....


  • Sydney, Australia Bendigo and Adelaide Bank Full time

    Data Governance Systems Specialist **About the role** We are transforming, modernising and simplifying and you can be part of that! To uplift our focus on data and analytics, the Group Data Office (GDO) was established in early 2022 to own the Group Data and Analytics Strategy and drive the Group level data capabilities, acting as an independent...

  • Change Manager

    1 month ago


    Sydney, Australia Tata Consultancy Services Full time

    **Must-Have** - Strong Service Management Experience in IT Industry preferably in media industry in specific - Good understanding of Incident, Problem, and change management of Service Delivery - Must have a strong hold on MS excel, PPT, word to do day to day job. - Hands-on experience of ticket categorization for proper reporting. - Good knowledge of...


  • Sydney, Australia B. Braun Medical Inc. Full time

    **External Description**: **Healthcare IT Integration Specialist** - Work with market-leading medical devices organisation - Global collaboration and learning environment. - Supportive team culture **The Opportunity** We are seeking a Healthcare IT Integration Specialist with strong IT skills to play a crucial role integrating our medical devices into...