Configuration Management Specialist
3 weeks ago
**Your business**
**Your team**
The Configuration Management team is responsible for ensuring the business IT service delivery requirements are enabled and underpinned by safe, sound and secure Configuration Management controls. Configuration Management is the glue for all of our IT Service Management processes, providing key data to support effective operation of our large and complex IT environment. The Configuration Management team sits within the Enterprise Service Operations team which optimises the ability of Global Technology Service (GTS) to deliver services to the Group.
The Configuration Management team works collaboratively with all parties to ensure that an optimal balance of effective and efficient service delivery is achieved.
**Your impact & contribution**
**Core responsibilities**:
- Performs day-to-day operational activities as defined by Configuration Management policies and procedures, managing the discovery and mapping business rules and where required assisting with manual feeds
- Manage ITOM requirements, conduct spot checks on platform health for CMDB, e.g. Cloud team visibility to the discovery dashboards showing credential failures or missing assets,
- Scripting for insights and automation, including task generation to help community to self-serve on addressing data issues
- Maintain the TAG Governance Management processes and evolve the solution according to business requirements
- Work with Discovery administrator or platform leads on resolving any data issues associated with Discovery population and including specifying new requirements
- Provide designs for integrations populating the CMDB working with source owners to ensure all integrations are trusted
- Create/review/implement Technical Designs for the CMDB such as new classes and attributes
- Identifies service improvement opportunities and optimise the Configuration Management service to enhance the core ITIL practices (Incident, Problem, Change and Service Request) as well as End of Support and patching processes.
- Works with Configuration Items (CI) data owners and/or platform liaisons to increase adoption of CSDM and its evolution in the Group
- Build relationships and work with stakeholders to assist them in resolving discrepancies and gaps in the CMDB
**Your skills & experience**
- A strong technology understanding in disciplines relevant to Service Management, hands on experience in the ServiceNow platform is required
- Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards
- Comprehension of the ServiceNow CSDM model and ITOM
- Ability to analyse and interpret data and solve complex problems with sustainable and efficient solutions
- Knowledge of ITIL systems management and operational processes and ability to drive continuous improvement
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Advertising End Date: 20/02/2023
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