Service Receptionist

3 weeks ago

Cheltenham, Australia Ride Scooter Hire Pty Ltd Full time

Due to the opening of a new facility Ride Scooter Hire have a great opportunity for someone with passion for offering superior customer service to join our busy service department in Cheltenham.

You are the face of the service department and with this it is imperative that you are well presented and focused on delivering exceptional service to our customers.

In this critically important role you will be responsible for answering incoming telephone calls, meeting and greeting customers, performing administrative duties, scheduling and coordinating work orders and other duties as directed.

Your major responsibilities will include:

- Answering incoming telephone calls.
- Meeting and greeting customers.
- Taking service phone bookings over the phone.
- Coordinating pick up and deliveries.
- Preparing repair orders for customer arrival.
- Costing Repair Orders and Presenting Customer with Invoice.
- General Administration duties.
- Displaying professionalism when managing customer concerns while maintaining an unwavering commitment to Ride Scooter Hire polices and procedures.
- Maximising service department profitability through offering exceptional customer service.

To be successful in this role you will be well presented, professional and have a strong willingness to take direction and learn new skills.

You will be an excellent communicator, display sound time management and organisational skills combined with a strong customer focus.

If you’re looking to begin a great career with Ride Scooter Hire with potential for long-term growth then this is the role for you.

Automotive/Motorcycle experience would be highly regarded but not essential.

**Salary**: $41,529.49 - $55,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission

**Experience**:

- MS Office: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Ability to Commute:

- Cheltenham, VIC (preferred)

Ability to Relocate:

- Cheltenham, VIC: Relocate before starting work (preferred)

Work Location: In person

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