Sales Support Partner Ecommerce
4 weeks ago
**About the role**
The eCommerce Sales Support Partner provides essential support to the eCommerce and Sales Teams, focusing on managing customer relationships and enhancing team performance.
Key responsibilities include building strong relationships with eCommerce, Sales, and operational teams, identifying improvement initiatives, and promoting best practices in reporting and system management. They prepare monthly and quarterly sales data and manage customer escalations, keeping customers informed during service interruptions.
Additionally, the eCommerce Sales Support Partner offers hyper care support during the first three months of onboarding new customers, ensuring proper setup of invoicing, reporting, and trade profiles. Afterward, they provide ad-hoc support for customer reviews, reporting, and daily tasks in collaboration with the eCommerce Strategic Partnership Manager.
**What you’ll do**
- Cultivate and nurture strong relationships with the eCommerce and Sales Account Management Community.
- Identify reporting needs of the Account Management team ensuring timely delivery of critical information.
- Participate in Team and Sales meetings to stay informed and contribute insights.
- Collaborate with Strategic Partnership Managers & Sales Teams to engage customers in identifying and seizing improvement opportunities.
- Establish and maintain precise and current business-wide contact lists within the CRM system.
- Collaborate in the identification of share-of-wallet opportunities.
- Recognise and address instances of revenue leakage, ensuring appropriate steps are taken with customers where necessary.
- Analyse revenue trends, customer profiles, lane usage, and other statistical data.
- Provide comprehensive customer support
- Prepare and present service performance reports and analysis to the customer.
**What you’ll bring**
Are you a proactive and driven individual seeking a new challenge? Perhaps you are an Account Manager that wants to do something different but you still want the buzz and excitement of sales? Or potentially you have a wealth of experience in another industry and you have been looking for an opportunity to get into sales or logistics? This could be the perfect role for you This role will see you being the key to making the eCommerce sales team efficient and succeed. As a resilient self-starter with a meticulous eye for detail you will have a passion for customers and desire to help others succeed. Your analytical skills, combined with experience in sales, account management, or administration, and a strong work ethic, will drive your success in this role.
**Qualifications & Experience**:
- Prior experience in business development advantageous
- Tenacious, resilient, and driven to achieve even when faced with obstacles
- Demonstrated customer focus and ability to build and maintain strong relationships
- Exceptional interpersonal skills and ability to communicate to all level of stakeholders
- Strong negotiation skills with a problem-solving attitude
- Strong attention to detail along with written and verbal communication skills
- Team player who is willing to support others and willing to ask for support when needed
- Willingness to take on new things, cross skill and take ownership
- Excellent time management skills, ability to prioritise tasks and work autonomously.
- Influencing skills to convince customers and internal teams to pursue, prioritise and implement improvement initiatives
**About Team Global Express**
**Why TGE**
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.
**An inclusive workplace, works for everyone**
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
**Our recruitment process**
**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024
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