Technical Team Leader

1 week ago

Penrith, Australia NDIS Quality and Safeguards Commission Full time

NDIS Quality and Safeguards Commission 1

**About the NDIS Quality and Safeguards Commission**
The NDIS Quality and Safeguards Commission (the NDIS Commission) is an independent

agency established on 1 July 2018 to improve the quality and safety of NDIS supports and

services. The Commission is the dedicated national regulator of NDIS service providers in

Australia and a non-corporate entity under the Public Governance, Performance and

Accountability Act 2013.

**Job Reference**

**Number**
136_04/24

**Number of**

**Vacancies**
Multiple

**Position Title**
Technical Team

Leader
**Division**

Complaints and Engagement

**Classification **APS6 **Branch**
Communications, Education and

Engagement

**Status **Ongoing **Section** Participant and Provider Contact

**Salary Range**
$89,445
- $100,537
**Location **NSW and WA

**Contact Person **Leah Gilliver **Contact Job Title**
Assistant Director, Participant and

Provider Contact

**Date**

**Applications**

**Open**

24.4.24
**Date Applications**

**Close**
8.5.24

NDIS Quality and Safeguards Commission 2

**The NDIS Commission’s core legislative functions are to**:

- uphold the rights of, and promote the health, safety and wellbeing of, people with

disability receiving supports or services, including those received under the

National Disability Insurance Scheme
- develop a nationally consistent approach to managing quality and safeguards for

people with disability receiving supports or services, including those received under

the National Disability Insurance Scheme
- promote the provision of advice, information, education and training to NDIS

providers and people with disability
- secure compliance with relevant legislation through effective compliance and

enforcement arrangements, including through the monitoring and investigation

functions conferred on the Commissioner by legislation
- promote continuous improvement amongst NDIS providers and the delivery of

progressively higher standards of supports and services to people with disability
- develop and oversee the broad policy design for a nationally consistent framework

relating to the screening of workers involved in the provision of supports and

services to people with disability
- provide advice or recommendations to the National Disability Insurance Agency

(NDIA) and its Board in relation to the performance of the Agency’s functions
- engage in, promote and coordinate the sharing of information to achieve the

objects of the relevant legislation, and
- provide NDIS market oversight, including:
i. by monitoring changes in the NDIS market which may indicate emerging

risk; and

ii. by monitoring and mitigating the risks of unplanned service withdrawal.

The NDIS Commission is a disability friendly organisation that offers interesting and

Commission.

**Participant and Provider Contact Team
The Participant and Provider Contact team facilitates accessible forms of customer support
to ensure that people with disability are supported in making their enquiry or complaint. It
is also the first point of contact for a variety of stakeholder groups, including NDIS
participants, their families and carers, service providers, employees of service providers
(workers), representatives of advocacy groups and not-for-profit organisations, and the
public.

The Participant and Provider Contact Team must respond to callers who may be seeking
information about provider registration, worker screening, making or following up on a
complaint, a reportable incident or a restrictive practice, or making general enquiries.

NDIS Quality and Safeguards Commission 3

**Key duties**

Reporting to an Assistant Director, the position is primarily a technical advisor to APS3
its functions.
- Provide technical expertise that contributes to the outcomes of the Participant and

Provider Contact Team
- Leads and supports team members through the provision of sound advice and

guidance which influence decisions of others
- In conjunction with your manager, identify and manage quality assurance processes

for the team
- work autonomously and effectively collaborate within a team.
- identify reoccurring issues, problems and questions, and provides ideas and

solutions to appropriate channels including those requiring urgent attention or
specialist expertise
- possess strong written and verbal communication skills.
- Initiates and contributes positively to strategic planning and decision making within

the work area.
- maintain a professional manner in communicating with a diverse group of internal

and external stakeholders, using strong interpersonal and negotiation skills.
- have the capacity to work in and support a culturally sensitive and progressive

disability work environment.
- show flexibility in carrying out the different duties to support business

requirements.
- Lead and supervise team members in the contact centre.

**Skills, Knowledge, and Personal attributes**:

- Understanding of the NDIS Commissions rol

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