Showroom Manager

5 months ago

Moore Park, Australia Castlery Full time

As we embark on an exciting journey to establish our new showroom in Sydney, we seek an exceptional Store Manager to join our dynamic team.

You'll play a pivotal role in shaping the future of Castlery Australia through
- close collaboration with our cross-functional teams to seamlessly integrate Castlery's retail vision with the Australian market,
- leading your team in implementing strategies that drive growth, elevate customer satisfaction, and firmly establish Castlery as a leading brand.

Be at the forefront of our expansion, making history in furniture retail. If you're ready to be a trailblazer, this is your opportunity to be a part of something truly exceptional at Castlery

**What you will be doing**

As leader of the store, you'll oversee the day-to-day operations of the Sydney showroom, ensuring it consistently reflects our brand ethos and standards.

**Showroom Management**
- Develop and implement strategies to achieve sales targets and key performance indicators (KPIs).
- Analyse showroom data and customer feedback to identify trends and make informed decisions to optimize showroom performance.
- Drive compliance on global retail procedures and operating standards, supported by clear SOPs, system manuals and toolkits.
- Other key areas are: inventory management, floor management, visual merchandising, sales and budget planning.

**Team Management**
- Lead, motivate, and mentor the showroom team to achieve individual and collective goals.
- Conduct regular performance reviews, provide constructive feedback, implement trainings and identify opportunities for professional development.
- Foster a positive and collaborative team culture.

**Customer Experience**
- Drive the O2O (Online-to-Offline) strategy in-store, focusing on seamlessly integrating the online and offline customer experience.
- Implement in-store programs that enable customers to confidently evaluate and purchase our products.

**Cross-functional Team Collaboration**
- Align showroom activities with overall marketing strategies (e.g., brand collaborations, events) and create engaging online content that complements the showroom experience.
- Be the retail coordinator for key local projects, such as new seasonal launches, marketing campaigns, working closely with cross-functional teams to ensure successful delivery of products.
- Explore and embark on initiatives to enhance and unify online-to-offline customer interactions and sales processes, and achieve operational sustainability.

**What you'll need**
- Minimum of 5 years of leadership experience in retail management, preferably in the furniture or home goods industry.
- Fluent English with excellent communication skills, both written and verbal.
- Customer-first mindset with a passion for customer experience.
- Ability to understand customer needs and translate them into actionable strategies.
- Strong leadership capabilities and communication skills.
- Excellent analytical, problem-solving and decision-making skills.
- Team player that is always in the game right along with your team and collaborates effectively cross-functionally.
- Ability to work independently with a bias for action.
- Flexible with your schedule. Your work hours will be based on business needs.
- Strong knowledge of MS Office (Word, Excel and Outlook)
- Proficiency in using technology for showroom management and customer engagement.
- Knowledge of O2O strategies and implementation in the retail industry is a plus.

**What we promise**

**Our first promise - the ride of a lifetime**

You'll be joining a company in its most exciting phase; we've proven our product market fit, and with the growing online penetration of furniture, we're now focused on hypergrowth. You'll have a front-row seat in witnessing the growth of our customer-base and organisation at a global-level.

**Our second promise - a place to thrive**

We're building a company that has people as one of the company's core pillars for success. It's our mandate to help every employee perform to their highest potential so that they can do the very best work of their lives here, at Castlery.

We're committed to our employees' growth, and continuously strive to ensure our employees are set up for success through their journey, starting with an excellent onboarding experience, and carrying over into emphasis on personal and professional development

Castlery strives to maintain a psychologically safe, transparent, and flexible work environment to enable our people can perform at their best level and believes in partnering our employees to raise that level as they grow with us.

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