Customer Success Trainer

6 months ago


New Lambton, Australia Aristocrat Full time

**Summary**:
At Aristocrat our mission is simple, we create the world’s greatest gaming experience, every day We offer a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems.

Our Anaxi Customer Experience Solutions (CXS) team delivers the world’s greatest content, transformational platforms and market leading services to our customers. The CXS team offers customers a suite of tailored venue management solutions including technology platforms, patron engagement systems, analytics and business solutions as well as training and technical support.

As a Customer Success Trainer you will conduct functional and technical system product training using various delivery methods (Face to face, Zoom, Telephone & via Remote desktop).

You will leverage your prior industry experience around the day-to-day operational activities of gaming venues with a focus on Gaming, Marketing, Membership, Cashflow, back of house procedures and digital content management.

**What You'll Do**:

- Provide on-site pre and post installation training and support for Aristocrats Venue Management Systems, Applications, and web-based products
- Develop structured training courses and supporting documentation
- Develop and maintain strong customer relationships
- Manage customer enquires and ensure all information is logged in Salesforce
- Assist with Operational Acceptance Testing (OAT) on new and existing products
- Work with sales on new bids and tenders
- Work effectively with customers, product developers, customer support and sales to provide innovative and sound instructional solutions to ensure effective use of company products
- Manage Client calls utilising our Call Management System (Salesforce)

We work flexibly here at Aristocrat and have a hybrid work model. This role will require you to be on-site at customer venues from time to time as well as the ability to work from the office or home.

**What We're Looking For**:

- You have Epic customer service skills
- A love for helping people and an appetite to learn
- Knowledge of Casino and/or club operational procedures and gaming knowledge is highly desired
- Advanced knowledge of Microsoft Word, Excel, and Power Point
- Experience in venue promotions including, building promotions, marketing, draws and use of a kiosk would be highly regarded
- Hands-on experience in the delivery of formal training programs
- Exceptional presentation, organizational, oral, and written communication skills, including the ability to write training and procedural documentation
- Demonstrated ability to work collaboratively and with a team

**Company Summary**:
**About Anaxi**

Anaxi is Aristocrat Leisure Limited’s (ASX:ALL) dedicated online Real Money Gaming and Customer Experience Solutions business. Founded in 2022, Anaxi creates destinations where players can enjoy the excitement of online Real Money Gaming with confidence. Powered by the world’s greatest gaming content and the creativity of over 800 passionate people, Anaxi is on a mission to become the most trusted name in online RMG, globally. Anaxi: Experience Entertainment.

**About Aristocrat**

Aristocrat Leisure Ltd (ASX: ALL) is a top 20 Australian listed company, with 7000+ employees worldwide. Our company mission is to “bring joy to life through the power of play” across a growing range of land-based and digital entertainment channels every day. Our fast-growing business sits at the intersection of technology and creativity, with innovation embedded into every aspect of our business. Aristocrat’s business encompasses Aristocrat Gaming - the World’s #1 premium provider of casino games, innovative technology and customer experience solutions, along with Pixel United, a mobile games powerhouse. Pixel United boasts three world-leading game publishers in Product Madness, Plarium and Big Fish Games that collectively entertain millions of players every day. Our new Real Money Gaming (RMG) business aspires to become the third global operation within Aristocrat, and the world’s go-to destination for RMG.

**Our Values**:

- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen

**Travel Expectations**: Up to 75%



  • New Lambton, Australia Aristocrat Full time

    At Aristocrat our mission is simple, we create the world’s greatest gaming experience, every day! We offer a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems. Our Anaxi Customer Experience Solutions (CXS) team delivers the world’s greatest content, transformational platforms and...


  • New Farm, Australia Burger Urge Full time

    **BURGER URGE - Operational Field Trainer** Part of our vision is to reimagine a better future for our industry, people, animals and planet, and create beautiful products and experiences that reflect our interests, values, beliefs and aspirations as individuals and as an organisation. We're hiring a motivated Operational Field Trainer with a focus on...


  • New Lambton, New South Wales, Australia O'Brien Glass Industries Limited Full time

    Customer Experience LeaderWe are seeking a highly-motivated and enthusiastic Customer Experience Leader to join our Lambton AutoGlass Service Centre. The ideal candidate will possess strong communication skills, a passion for delivering customer service excellence, and the ability to work in a fast-paced environment.About the RoleThe successful candidate...


  • New Lambton, New South Wales, Australia O'Brien Glass Industries Limited Full time

    Company Overview As a leading player in the auto glass industry, O'Brien Glass Industries Limited serves over 300,000 customers annually, striving to deliver exceptional service and exceed customer expectations. With a strong commitment to diversity, inclusion, and community investment, we aim to create a work environment where employees can thrive and...


  • New Lambton, New South Wales, Australia O'Brien Glass Industries Limited Full time

    We are seeking a highly motivated and enthusiastic Customer Experience Team Lead to join our Lambton AutoGlass Service Centre in NSW.The successful candidate will have the opportunity to work with a dynamic team, driving customer satisfaction and delivering exceptional service.As a key member of our team, you will be responsible for leading customer service...


  • New Lambton, New South Wales, Australia Kennards Hire Full time

    About the RoleWe are seeking a highly skilled Equipment Delivery and Service Specialist to join our team at Kennards Hire. As the critical link between our branch, customers, and projects, you will be responsible for providing exceptional customer service, ensuring our equipment is ready for hire, and performing pickups and deliveries.Key...


  • Lambton, Australia O'Brien Glass Industries Limited Full time

    Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers. Our Lambton Branch are looking for an experienced Customer Service Expert with Administraion experience to start ASAP and be able to hit the ground running! - Monday - Friday 8.00am - 4.00pm - May be required to work some Saturdays - $28.64ph **About the...


  • New Lambton, Australia FOODHUB Full time

    **Who Are We?** Foodhub is a highly successful tech business providing Online Ordering and POS systems to the restaurant and takeaway industry worldwide. With over 30,000 clients spanning the Australia, New Zealand, UK, Ireland, USA, Canada, and more, we empower our partners to thrive in a competitive market through innovative technology solutions. **Our...


  • Lambton, Australia O'Brien Glass Industries Limited Full time

    Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? Due to company growth, O’Brien Glass have an exciting opportunity for you to begin or continue your career within the Auto Glass industry by joining our Lambton AutoGlass...


  • Lambton, Australia O'Brien Glass Industries Limited Full time

    **Are you looking for a career and not just a job?** Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? Due to more company growth, O’Brien Glass have an exciting opportunity for you to begin or continue your career within the...


  • Lambton, Australia O'Brien Glass Industries Limited Full time

    **Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment?** Due to company growth, O’Brien Glass have an exciting opportunity for you to begin or continue your career within the Auto Glass industry by joining our Lambton AutoGlass...


  • Lambton, Australia O'Brien Glass Industries Limited Full time

    **Are you looking for a career and not just a job?** Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? Due to more company growth, O’Brien Glass have an exciting opportunity for you to begin or continue your career within the...


  • New Lambton, New South Wales, Australia Domino's Full time

    About Domino'sWe're the home of pizza delivery and we're passionate about providing a world-class experience to our customers. Our team is dedicated to delivering high-quality pizzas, excellent customer service, and a safe working environment.Job OverviewAs a Pizza Delivery Expert, you will be responsible for delivering pizzas to our customers in a timely...


  • New Lambton, New South Wales, Australia Healthscope Full time

    At Healthscope, we are seeking a skilled and dedicated individual to join our team as a Food Services Assistant. This role offers an exciting opportunity to work in a fast-paced environment where you will have the chance to develop your customer service skills and contribute to delivering exceptional patient care.This position involves assisting in daily...


  • Lambton, Australia O'Brien Glass Industries Limited Full time

    Full Time - Lambton, NSWAre you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment?Due to company growth, O’Brien Glass have an exciting opportunity for you to begin or continue your career within the Auto Glass industry by joining our...


  • Lambton, Australia O'Brien Glass Industries Limited Full time

      Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? Due to company growth, O’Brien Glass have an exciting opportunity for you to begin or continue your career within the Auto Glass industry by joining our Lambton AutoGlass...

  • Logistics Coordinator

    4 weeks ago


    New Lambton, New South Wales, Australia Aluminium Specialties Group Pty Ltd Full time

    About UsAluminium Specialties Group Pty Ltd is the market leader in the design and distribution of innovative aluminium systems to the architectural, industrial and home improvement markets.We have been serving our clients for over 45 years, providing high-quality products and excellent customer service.The RoleThis is a full-time opportunity to join our...

  • Sales Manager

    4 weeks ago


    New Lambton, Australia Aristocrat Gaming Full time

    As a Sales Manager, you’ll lead a team of Business Development Executives to achieve sales targets and deliver top-notch customer satisfaction. You'll be the driving force behind building strong customer relationships and a high-performing team. **What You'll Do**: As a Sales Manager, you’ll lead a team of Business Development Executives to achieve...


  • New Lambton, New South Wales, Australia Domino's Full time

    Looking for a new career in food service? Domino's is looking for passionate individuals to join their team as delivery experts. With a competitive salary of $22-$28 per hour, depending on location and experience, you can enjoy the perks of working for a well-established company while developing your skills and expertise.The Domino's...

  • Logistics Coordinator

    4 weeks ago


    New Lambton, New South Wales, Australia Aluminium Specialties Group Pty Ltd Full time

    About UsAluminium Specialties Group Pty Ltd is the market leader in designing and distributing innovative aluminium systems to various markets.We have been operating for over 49 years, offering excellent career opportunities and benefits to our employees.About the RoleThis is a Full-time role requiring flexibility in start and finish times, working between...