Customer Success Trainer

5 months ago

New Lambton, Australia Aristocrat Full time

**Summary**:
At Aristocrat our mission is simple, we create the world’s greatest gaming experience, every day We offer a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems.

Our Anaxi Customer Experience Solutions (CXS) team delivers the world’s greatest content, transformational platforms and market leading services to our customers. The CXS team offers customers a suite of tailored venue management solutions including technology platforms, patron engagement systems, analytics and business solutions as well as training and technical support.

As a Customer Success Trainer you will conduct functional and technical system product training using various delivery methods (Face to face, Zoom, Telephone & via Remote desktop).

You will leverage your prior industry experience around the day-to-day operational activities of gaming venues with a focus on Gaming, Marketing, Membership, Cashflow, back of house procedures and digital content management.

**What You'll Do**:

- Provide on-site pre and post installation training and support for Aristocrats Venue Management Systems, Applications, and web-based products
- Develop structured training courses and supporting documentation
- Develop and maintain strong customer relationships
- Manage customer enquires and ensure all information is logged in Salesforce
- Assist with Operational Acceptance Testing (OAT) on new and existing products
- Work with sales on new bids and tenders
- Work effectively with customers, product developers, customer support and sales to provide innovative and sound instructional solutions to ensure effective use of company products
- Manage Client calls utilising our Call Management System (Salesforce)

We work flexibly here at Aristocrat and have a hybrid work model. This role will require you to be on-site at customer venues from time to time as well as the ability to work from the office or home.

**What We're Looking For**:

- You have Epic customer service skills
- A love for helping people and an appetite to learn
- Knowledge of Casino and/or club operational procedures and gaming knowledge is highly desired
- Advanced knowledge of Microsoft Word, Excel, and Power Point
- Experience in venue promotions including, building promotions, marketing, draws and use of a kiosk would be highly regarded
- Hands-on experience in the delivery of formal training programs
- Exceptional presentation, organizational, oral, and written communication skills, including the ability to write training and procedural documentation
- Demonstrated ability to work collaboratively and with a team

**Company Summary**:
**About Anaxi**

Anaxi is Aristocrat Leisure Limited’s (ASX:ALL) dedicated online Real Money Gaming and Customer Experience Solutions business. Founded in 2022, Anaxi creates destinations where players can enjoy the excitement of online Real Money Gaming with confidence. Powered by the world’s greatest gaming content and the creativity of over 800 passionate people, Anaxi is on a mission to become the most trusted name in online RMG, globally. Anaxi: Experience Entertainment.

**About Aristocrat**

Aristocrat Leisure Ltd (ASX: ALL) is a top 20 Australian listed company, with 7000+ employees worldwide. Our company mission is to “bring joy to life through the power of play” across a growing range of land-based and digital entertainment channels every day. Our fast-growing business sits at the intersection of technology and creativity, with innovation embedded into every aspect of our business. Aristocrat’s business encompasses Aristocrat Gaming - the World’s #1 premium provider of casino games, innovative technology and customer experience solutions, along with Pixel United, a mobile games powerhouse. Pixel United boasts three world-leading game publishers in Product Madness, Plarium and Big Fish Games that collectively entertain millions of players every day. Our new Real Money Gaming (RMG) business aspires to become the third global operation within Aristocrat, and the world’s go-to destination for RMG.

**Our Values**:

- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen

**Travel Expectations**: Up to 75%

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