Mobile Case Manager

3 weeks ago

Melbourne, Australia EML Full time

**Mobile Case Manager**:
VIC - Melbourne CBD, VIC - Geelong Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE ROLE**

As part of our diverse team based in **Melbourne and Regional Victoria,** you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

The primary focus of this role is to provide early, timely and personal claims management and return to work service to injured workers and employers**. **It is also to proactively support the injured worker and employer through the recovery and return to work process.

This is a **full time, 12 Month MTC** position based in **Melbourne - South East Metro.**
- You may be required to have certain inoculations such as flu/COVID-19 vaccination and q-fever due to government requirements._

**YOUR RESPONSIBILITIES**
- Provide workers’ compensation advice to stakeholders such as workers, employers and providers
- Deliver personalised face-to-face assistance to workers and employers
- Conduct community-based visits inclusive of but not limited to worksites or medical clinics on initial triage of a claim and at significant milestones during the life of a claim
- Proactively proceed with appropriate case management to achieve sustainable return to work and restoration to the community outcomes
- Assist in reviewing providers’ performance and consult with Provider / Return to Work Specialist where required.
- Build and maintain relationships with internal and external stakeholders

**ABOUT YOU**
- Desirable experience in Occupational Rehabilitation/Return to Work, Nursing, Allied Health or experience in Case Management
- Basic understanding of medical terminology
- Knowledge of the Victorian workers compensation (preferred)
- Effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work
- Sound negotiation and influencing skills
- Current Unrestricted Victorian Drivers Licence

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