Clinical Applications Specialist

2 weeks ago

Mount Waverley, Australia Radiometer Full time

**General Summary and Overall Challenges**
We are looking to hire a motivated and team oriented Clinical Applications Specialist (CAS) covering Melbourne Metro and Northwest Victoria.

This person will have a positive, can-do attitude and work closely with the Account Manager to provide support and effective management of existing accounts in line with the territory management plans. The CAS will conduct customer training, instrument installations and troubleshooting as required.

The CAS position is expected to contribute directly to customer retention through assisting the progression of sales opportunities and improvements in service delivery and face to face support for customers thus enabling the AM to focus on direct business development activities.

**Duties and Responsibilities**:
a) Assist with managing existing accounts, providing support to Account Manager’s and the individual territory business development plans.

b) Attend to individual customer requirements including training as required, problem solving, troubleshooting and consumable inventory management etc.

c) Maintain and manage existing RPAC customer relationships, promote the Radiometer brand; proactively seek out opportunities for service delivery improvement.

d) Document all customer related activities in CRM as required in a timely way

e) Liaise and work closely with Service Engineers as required to address specific instrument problems.

f) Communicate key observations and action points pertaining to individual customer accounts to the Account Manager and Regional Sales Manager on a regular basis

g) Proactively call on all accounts on a regular basis in line with established territory management plans to maintain customer satisfaction and consistent use of analysers and associated consumables

h) Stock management - customer standing orders and stock takes

i) Advice Line - after initial 12 months

j) Take the lead on all pre-delivery workup and Installations of instruments at customer sites and associated training and regular follow up calls

k) Cat M site management and support

l) Device troubling shooting by phone, LIVE Connect or onsite

m) When required to attend any unplanned or on demand analyser service

n) Organise and facilitate Radiometer Live days and User Group Meetings

o) Any other duty as may be required

**Personal Training & Competency**
a) Keep abreast of scientific / clinical developments as they pertain to the Radiometer product range
b) Attend online training courses that are available
c) Highlight and discuss short and long-term training requirements with the Line Manager at regular reviews.

**Qualifications**:
**Academic**
**Essential**
Tertiary Scientific Qualification or equivalent

**Work experience & skills**
**Essential**

Experience in Medical Diagnostic industry.

Knowledge of Clinical chemistry and understanding of laboratory practices.

Ability to work and prioritise multiple tasks effectively.

Ability to travel regionally and interstate, including a valid drivers’ license.

Competent user across Microsoft Applications.

Working with cross functional teams.

**Desirable**

Experience in basic maintenance of capital equipment.

Detailed knowledge of Radiometer products and offerings.

Competent CRM user.

IT experience within healthcare sector.

Familiarity with quality processes.

**Personal Qualities**:
**Essential**
Reliable, inspires confidence and able to deal with people at all levels.
Self-motivating with a positive outlook and focused on quality work.
A strong communicator with excellent communication, presentation skills and training skills.

Strong goal and achievement focus.

Customer focused demonstrating a sense of urgency.

Advanced interpersonal & teamwork skills.

Pragmatic with high integrity and a strong professionalism.
Preparedness to travel intrastate for support work and nationally as required.

**Desirable**

Previous experience providing training to adults.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful **Danaher Business System** tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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