Team Manager

3 weeks ago

Ballarat, Australia Department of Justice and Community Safety Full time

Location: Western Region | Ballarat

Job type: Full time / 2 years

Organisation: Department of Justice and Community Safety

**Salary**: $90,067 - $102,192

Occupation: Customer Service/Call Centre

Reference: VG/DO1636FEB23

The Department of Government Services was established in 2023 to improve the experience for Victorians doing business and interacting with the government.

We are doing this by connecting and digitising our systems and platforms across state and local government, streamlining our corporate and procurement services and refocusing government policy and operations to make sure we are customer focused.

Department of Government Services brings together Digital Victoria, Service Victoria, Local Government Victoria, Consumer Affairs Victoria, the grant program centre and consolidates procurement policy, and whole of Victorian government telecommunications policy as well as the Working With Children Checks and Births, Deaths and Marriages. Oversight of Cenitex and the Public Record Office Victoria also transfers to DGS.

DGS also brings together VPS accommodation management, grant administration platforms and administration, and the procurement of whole of government goods and services. A new corporate shared service arrangement between DGS and central agencies (DPC and DTF) will deliver seamless and efficient services, while also driving VPS-wide corporate services reforms.
- ** An exciting opportunity to lead and manage a team of enquiries officers**:

- **VPSG4 classification ($90,067 - $102,192) plus superannuation**:

- **Fixed-term, full-time role for two years**

**About us**

Consumer Affairs Victoria (CAV) is the state's consumer regulator who ensure a fair and competitive marketplace in Victoria.

The Information & Dispute Services Centre (IDSC) provides information and advice across a range of mediums to support voluntary compliance and inform businesses, landlords, consumers and tenants about their rights and responsibilities.

**About the role**

Reporting to the Operations Manager - IDSC, the Team Manager is responsible for leading and managing a team of Enquiries Officers.

The Enquiries Officers provide information and advice to consumer queries and complaints and as the frontline service for the Regulation, Legal and Integrity group, identifies and responds to issues in the marketplace, provides the initial response to consumers, captures and records information, delivers dispute resolution as well as escalates matters to other parts of the group to meet CAV's strategic goals.

The Team Manager - Information and Dispute Services Centre is part of a team which includes other Team Managers and works closely with others to run an engaged and successful operation across the IDSC.

**About you**
- sound knowledge of the legislation and policies administered by Consumer Affairs Victoria
- knowledge of dispute resolution and legislative enforcement activities (desirable)
- proven ability to operate computerised information and contact centre systems
- strong team management skills, with the ability to manage the work of others, outlining objectives and expectations, addressing performance and providing a supportive work environment where individuals feel challenged and have access to appropriate developmental opportunities.

**How to apply**

**_ FOR INTERNAL VPS EMPLOYEES:_**

**IMPORTANT INFORMATION**:
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.

At interview stage and prior to commencement of employment with the department, you will need to provide evidence that you are vaccinated against COVID-19 with **three doses** of a COVID-19 vaccine.

Upon commencement of employment with the department you will be required to provide evidence that you have an up-to-date vaccination status within the timelines specified by the department into the DJCS Service Portal. This includes evidence of **three doses** of a COVID-19 vaccine required by the department (from time to time).

Acceptable evidence includes:

- COVID-19 digital certificate or ATAGI exemption certificate (available via your myGov account)
- Your immunisation history statement (available via your myGov account)

Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccine doses.

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