Insights and Nps Consultant

2 weeks ago


Melbourne, Australia Bupa Full time

A full time, permanent opportunity has arisen for a talented Insights and NPS Consultant to join our Bupa Health Insurance team. This is a hybrid role can be based from our Melbourne, Sydney or Brisbane office locations or work from home

Reporting to Insights and NPS Manager you will have day-to-day responsibility for the development and execution of customer insight projects and the NPS system (powered by Medallia), working collaboratively with business unit stakeholders to support Bupa in achieving its strategic objective of becoming the most customer-centric healthcare company in the world.

Our Insights & NPS program is focused on driving action and change within Bupa, whether this be improvements to the current customer experience, new propositions, communicating our brand or informing strategic direction and initiatives

**What will your day look like**:

- Develop and support relationships within Bupa to understand the customer insights needs and assist in translating insights into action
- Lead the development and execution of customer insights projects, with the support of other team members
- Lead the engagement and management of projects being run through Bupa’s online customer community
- Support the NPS System within Bupa (powered by Medallia), including the ability to program and manage ad hoc survey programs
- Support the communication of insights across Bupa, championing our customer-led culture.
- Support the customer analytics and reporting agenda for Bupa
- You may also carry out any other duties reasonably requested by Bupa from time to time

**Why work at Bupa?**

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing, and futures.

Our health is the most important thing we have and at Bupa, caring is at the centre of everything we do - helping people live longer, healthier, happier lives and making a better world. We also know that to care for our customers, we must first care for our people. That is why Bupa has launched Viva Healthier and Happier - our new and comprehensive global health and wellbeing program for our employees. It includes all aspects of health - from mental and physical, to financial, social and environmental wellbeing.

Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.

**What do I need?**
- A Tertiary qualification in Marketing or a related business discipline (essential) with post graduate studies (desirable)
- Demonstrated 2 to 5 years’ experience in the below (or something very similar):

- Developing and executing customer insights projects
- Translating customer insights into action or change within a business
- Working with, or within, a research agency
- Working with Medallia, or similar platform (desirable)
- Managing internal stakeholders
- Managing external suppliers
- In-depth understanding of research principles and best practice
- Analytical skills to derive insights from customer datasets and report in clear and impactful formats

**About Bupa Asia Pacific**

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.



  • Melbourne, Australia Maxxia Pty Ltd Full time

    The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia’s salary packaging industry to today, MMS has a proud history of innovation and exceptional...


  • Melbourne, Australia National Australia Bank Full time

    Consultant, Change Insights and Analytics. **Consultant, Change Insights and Analytics.** **Job no**: 792033 **Business unit**: Business and Private **Primary position location**: 395 Bourke St, Melbourne, VIC **Work type**: Permanent Full time **Region**: Remote: Work Anywhere - **Drive better business decisions through the creation of valuable...

  • Insights Manager

    3 weeks ago


    Melbourne, Australia RFI Global Full time

    Position: Insights Manager  Reports to: Client Director Business Unit: DBM Atlas Insurance team  Location: Melbourne (preferably) although Sydney also acceptableThe CompanyOperating across 49 global markets and with offices on 4 continents, RFI Global is the leading data-driven insights provider and thought leader to the financial services industry.Over 16...


  • Melbourne, Australia National Australia Bank Full time

    **Consultant, Change Insights and Analytics.** **Job no**: 792033 **Business unit**: Business and Private **Primary position location**: 395 Bourke St, Melbourne, VIC **Work type**: Permanent Full time **Region**: Remote: Work Anywhere - **Drive better business decisions through the creation of valuable insights**: - **Bring your passion for Data and...


  • Melbourne, Australia Maximus Full time

    We are looking for a Principal Consultant within the Insights Hub who will support and lead the design and delivery of Maximus’ talent solutions and customised assessment offerings. You will develop deep client relationships that offer rich insight into leaders for development, succession, and recruitment. You will also play an active role in market,...


  • Melbourne, Australia Resources Group AU Full time

    Our client is a breakthrough agency. They deal in research, analytics & data strategy uncovering critical insights to help their clients confidently embark on business and marketing decisions. They’re always challenging, questioning, pushing, and pioneering in their endeavours to understand how the world is changing, how it affects their clients, and...

  • Retail Consultant

    3 weeks ago


    Melbourne, Australia Tecsa Full time

    This is an exciting opportunity to work with an innovative, fast-growing start-up, working with some of the most established retail brands in Australia as well as other APAC region. This varied role will support retail and financial services clients refine all aspects of their proposition through rigorous e role will leverage the largest source of customer...

  • Head of Insights

    3 weeks ago


    Melbourne, Australia KPMG Australia Full time

    Job DescriptionKPMG Australia’s Head of Insights will play a pivotal role in driving data-driven decision making across the firm, ensuring we have a deep understanding of our clients' needs and the broader market landscape.  The Head of Insights will be responsible for championing the Client Insights function within the firm, building a diverse and...

  • Head of Insights

    3 weeks ago


    Melbourne, Australia KPMGau Full time

    Job DescriptionKPMG Australia's Head of Insights will play a pivotal role in driving data-driven decision making across the firm, ensuring we have a deep understanding of our clients' needs and the broader market landscape. The Head of Insights will be responsible for championing the Client Insights function within the firm, building a diverse and...

  • Consultant

    3 weeks ago


    Melbourne, Australia RFI Global Full time

    Position: Consultant  Reports to: Client Director Business Unit: DBM Atlas Insurance team  Location: Melbourne (preferably) although Sydney also acceptableThe CompanyOperating across 49 global markets and with offices on 4 continents, RFI Global is the leading data-driven insights provider and thought leader to the financial services industry.Over 16 years...

  • Senior Consultant

    3 weeks ago


    Melbourne, Australia RFI Global Full time

    Position: Senior Consultant  Reports to: Client Director Business Unit: DBM Atlas Insurance team  Location: Melbourne (preferably) although Sydney also acceptableThe CompanyOperating across 49 global markets and with offices on 4 continents, RFI Global is the leading data-driven insights provider and thought leader to the financial services industry.Over...


  • Melbourne, Australia Bupa Full time

    **What’s your role?** A critical member of the Channel Analytics team, the Channel Insights Analyst will leverage their natural curiosity and interest in business processes and analytics to help develop an understanding from our customer insights. This 12 month contract role involves developing and enabling the execution of the most critical performance...


  • Melbourne, Australia Department of Premier and Cabinet Full time

    Location: Melbourne | CBD Job type: Full time / Until 30 June 2025 Organisation: Department of Premier and Cabinet **Salary**: $92,332 - $104,762 Occupation: Policy Reference: VG/VG/1775639 DPC is seeking a motivated Behavioural Insights Specialist who is excited by the prospect of using behavioural science to improve public sector outcomes. The role...

  • Brand Strategist

    2 days ago


    Melbourne, Australia Resources Group AU Full time

    The world is changing faster the ever. How does change affect Australians and what matters to them? How do brands evolve to stay relevant, meaningful and get ahead? This exciting Strategy Consultancy holistically explores culture, decodes behaviour and mines data at scale, to shine a big, beautiful, bright light on change. **Harnessing Culture + Behaviour...


  • Melbourne, Australia IRI Worldwide (Australia) Full time

    At Circana, we are fuelled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that...


  • Melbourne, Australia Michael Page Full time

    About Our Client An established leading international University with an exceptional track record across many areas. Job Description The Senior Advisor Performance and Insights will lead on- Manage and provide analysis and advise support to CFO group's strategy and performance objectives through the delivery of critical analyses, insights and...


  • Melbourne, Australia Resources Group AU Full time

    _Food brings us together; it's a way to share cultures with people from different backgrounds and a form of expression that evokes deep emotion._ This insights and strategy consultancy help food and beverage brands drive stronger consumer connections. With an international footprint, they have offices in Melbourne and the UK, partnering with an eclectic...


  • Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your Data Insights expertise to provide support and advice to the Regulatory Services branch - Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 5.2: $116,552 - $127,621 plus superannuation. **About Us**: Department of Government Services brings together Digital Victoria,...


  • Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: VIC- Melbourne CBD - **Showcase your deep understanding of portfolio management and the deposits portfolio**: - **Utilise your strengths in data and analytics to provide insights that shape product strategy and development within Corporate & Institutional Banking**: - **Develop and deliver an ‘insights...


  • Melbourne, Australia National Australia Bank Full time

    Senior Associate Finance Performance Insights Job no: 793197 Business unit: Finance Primary position location: 395 Bourke St, Melbourne, VIC Work type: Permanent Full time Region: VIC- Melbourne CBD Exciting opportunity to join Performance Insights team within B&PB Finance. Showcase your strong experience and deep interest in Finance/Financial Services....