Student Experience Officer

3 weeks ago


Perth, Australia Kaplan Australia Full time

**26 days’ annual leave, including one for your birthday**:

- **Be part of an industry-leading, supportive and positive work culture**:

- **Permanent full-time position located at the Perth campus**

**Role**
The Student Experience Officer is responsible for delivering an exceptional student experience, providing guidance and advice on all non-academic matters. This student-facing role has responsibility for the delivery of flagship student events as well as providing students with pastoral care and advice, ensuring their overall welfare and preparedness to succeed in an Australian Tertiary environment. Working with a number of key stakeholders across the campus as well as nationally across the business, our aim is to deliver an unforgettable Student Experience.
**Responsibilities**
- Provide excellent customer service, advice, guidance, and support to students regarding KBS programs and services and responding professionally, accurately and in a timely manner to student enquiries
- Monitor student study progress and performance including attendance and welfare and coordinate transitional arrangements for new students
- Offer initial and basic counselling to KBS students regarding study progression, load, and non-academic minor personal issues and refer to professional counselling organisations when appropriate
- Aid with major functions and student events at the campus including Orientation and Graduation
- Provide advice and information to applicants, agents, academic and general staff at the school, and external agencies, regarding programs, procedures and services
- Provide administrative support to the Campus Manager and other KBS staff as required

**Requirements**:

- Up-to-date working knowledge of key legislation, policies, and procedures relevant to international students (essential)
- Knowledge of ESOS Code of Practice and PRISMS (desirable)
- Ability to plan, control, coordinate and manage activities with mínimal supervision
- Excellent verbal and written communication
- Working knowledge of Microsoft Office products and the ability to quickly learn new systems
- A self-starter with a professional image who prides themselves on a strong attention to detail
- Previous customer service experience, preferably within an educational environment

**About Us**
Kaplan Australia is one of the world’s leading providers of lifelong education, helping over one million students around the globe achieve their educational and career goals each year. While we provide a broad array of educational offerings through our programs, our commitment to providing unrivalled quality and great learning outcomes is consistent in each of our businesses.
Our passion is helping students reach their goals through quality education. Joining our team, you will thrive in a rewarding work environment that is customer-focused, dynamic, and innovative in spirit.
- Applications close 11th January 2023_
LI-DF1

**Job Types**: Full-time, Permanent



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