Night Guest Service Agent

7 months ago

Perth, Australia Holiday Inn Full time

Located within walking distance to Kings Park, Holiday Inn West Perth is IHG’s first Perth property outside of the city centre. Part of the hotel’s charm is the former 1902 Walsh Family residence which sits at the front of the property as a destination restaurant, as will the two character-filled boardrooms that currently occupy the space. Additionally, all 101 guestrooms are undergoing a soft refurbishment to bring it in line with Holiday Inn’s standard, and what our guests want.

Whether our guests are traveling on business or for fun, enjoying a quick night, or relaxing for the week, we thrive on making our guests stays brighter and helping them create memories that will last a lifetime. Irresistible smiles are our specialty...so, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn family.

**The role**:
This role is ideal for someone whose lifestyle fits working a night schedule. This position works 2 nights per week, these days will be fixed, but are not set at the moment so we can work around your schedule Shifts are from 11pm - 7am.

Our night team structure has one colleague working each night, so you must be comfortable working independently once the training/onboarding period is complete. This role may also on occasion be required to handle anti-social behaviour by guests in the hotel.

As a Guest Service Agent working at night, you'll not only be the person our guests rely on to handle transactions, offer local insights and anticipate every detail of a seamless free experience during the overnight shift, you also create the warm atmosphere that makes our guests feel at home.

You'll have the ambition, talent and key skills to ensure you finalise the audit & balancing the Hotel's systems and accounts each night ready for the next day, as well as maintaining the safety & security of our guests.
- Previous experience in auditing procedures.
- A working knowledge of hotel property management system or previous Hotel experience.
- Excellent communication skills, bilingual or multilingual language skills are advantageous.
- Approved Manager Card (if you do not have this we will put you through the training however you must be able to provide a National Police Clearance).
- Responsible Service of Alcohol Certification.
- The ability to work autonomously.

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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