Collections Officer

1 week ago

Port Adelaide, Australia SA Government -DEPARTMENT OF TREASURY AND FINANCE Full time

**Department of Treasury and Finance**
**Job reference**: 581181

**Location**: 5015 - PORT ADELAIDE

**Job status**: Short Term Contract

**Eligibility**: Open to Everyone

Have you been searching for a role that showcases your customer service skills in a fast-paced environment? If so, your next challenge awaits, and this could be your opportunity to grow your career

At the Fines Unit we embrace a contemporary, flexible and responsive culture and workplace that balances the needs of our clients and our people.

The Fines Enforcement and Recovery Unit (Fines Unit) is a business unit within the Department of Treasury and Finance, responsible for the effective collection and enforcement of overdue fines and other debts owed to the state to assist in meeting the overall strategic objectives.

The Collections Officer is responsible for acting as first point of contact in the collection of fines, providing prompt and accurate information to clients with outstanding fines, using empathy and good communication skills to resolve their query achieving first contact resolution.

**Special Conditions**

Rostering requirements exist as our environment is scheduled to meet business needs, so start and finish times will be set according to resourcing needs.

The incumbent will be required to:

- Undertake and return a satisfactory General Employment Probity check, Working with Children Check and Fines History check.
- Work at Port Adelaide and CBD Adelaide according to business needs.

**Remuneration**

ASO2 $57, 842 - $62, 221 per annum

**Application Instructions**:

- Demonstrated ability to work under pressure, use initiative, and display good organisational skills to achieve high quality outputs within agreed timeframes.
- Experience in managing electronic payments Experience in providing a high level of customer service in a high-volume contact or team environment (contact centre or customer service environment).

Applicants are to include the name, title and contact details of at least two referees, one being current or most recent.

**Enquiries to**:
Suzanne Rothwell

Senior Team Leader

08 8444 3014

**Diversity Statement**

The Department of Treasury and Finance actively promote flexible working arrangements, and is committed to having at least 50% of interviewees for each role being women. At DTF we value and encourage diversity within our workforce, to help us reflect the community we serve.

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

**Applications close**: 01/09/2024 11:30 PM

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