Payments and Fraud Specialist

2 months ago

South Bank, Australia Finance, Procurement, Legal, Privacy Full time

**Refer a friend**

**Job no**: 523621
**Brand**: Finance, Procurement, Legal, Privacy
**Work type**: Full time
**Location**: Queensland
**Categories**: Finance & Strategy

**Purpose**

As part of a Global team, this role is responsible for supporting all Flight Centre Travel Group pillars, brands and geographies in managing customer payment flows, including the commercial and technical set up of both in-store and ecommerce transactions, as well as managing customer fraud risk and related risk mitigation activities.

This role will take ownership and be the Subject Matter Expert of related fraud management tools/systems and provide commercial analysis of payment flows including areas such as authorisation rates, decline reasons, chargeback rates, merchant fee costs.

**Day to day you’ll be**
- Working on projects to implement new payment flows
- Reviewing and reporting on performance of live merchant accounts
- Monitoring fraud system rule performance and fraud system declines to analyse and understand trends
- Dealing with payments related queries from the business and analysing merchant fee costs
- Regular contact and involvement with other geographic regions of the Flight Centre group eg NZ, UK, US, Canada, South Africa, Singapore.
- Establish and manage of new merchant facilities (both in-store and ecommerce) as required by the business
- System ownership and administration of primary payment service providers.
- Overseeing payments processing and resolving payment issues.
- Monitor payment gateway performance and trouble shoot issues that arise, including working with internal technical experts and product vendors to resolve issues
- Work with the business to optimise the outcomes from payments flows, ie improved authorisation rates and conversion
- Use knowledge of payments technology to support the business in achieving better outcomes from payments
- Manage and monitor of all rules in fraud management systems
- Analyse fraud patterns and trends to anticipate and address emerging threats
- Understand and target implementation of industry tools such as 3DS to manage fraud risk

**We’d love to hear from you if you have**
- Prior relevant experience in a related role
- An analytical inquiring mind
- It would be highly desirable if you have some accounting / finance background
- The ability to build strong relationships with internal stakeholders and external vendors and be able to stand behind decisions
- Post graduate qualifications in risk management and/or fraud prevention is desirable
- Experience with payment gateways and fraud risk systems preferred

**What you'll Enjoy**:

- ️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development: Individualised Learning & Development pathway options

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

LI-SJ1#LI-Onsite

**Applications close**:
**Back to search results**

**Refer a friend

  • Global Treasury

    3 months ago

    South Bank, Australia Finance, Procurement, Legal, Privacy Full time

    **Job no**: 522940 **Brand**: Finance, Procurement, Legal, Privacy **Work type**: Full time **Location**: Queensland **Categories**: Finance & Strategy We are seeking a highly skilled and motivated individual to join our Global Treasury Banking & Payment Solutions team as Delivery Leader. As the Delivery Leader, you will be responsible for overseeing and...

  • Global Treasury

    3 months ago

    South Bank, Australia Finance, Procurement, Legal, Privacy Full time

    **Job no**: 523358 **Brand**: Finance, Procurement, Legal, Privacy **Work type**: Full time **Location**: Queensland **Categories**: Finance & Strategy This role is primarily responsible for all Treasury Back Office operations and FX payments, ensuring settlements, post deal execution processes and FX payments are completed effectively and in accordance...

  • Corporate Governance Specialist

    4 weeks ago

    South Brisbane, Queensland, Australia Queensland Government Full time

    Seeking a highly skilled Corporate Governance Specialist to join the Victim Assist Queensland team.The successful candidate will be responsible for providing expert advice and support in corporate governance, financial services, human resources, and office management to ensure the smooth operation of Victim Assist Queensland.This role requires strong...

  • Recruitment Marketing Specialist

    4 months ago

    South Bank, Australia People and Culture Full time

    **Job no**: 523037 **Brand**: People and Culture **Work type**: Fixed Term Contract, Full time **Location**: Queensland **Categories**: Marketing, Web, Creative & UX, People & Culture **_Life at FCTG_** Since our beginning, our vision has always been to "_open up the world for those who want to see."_ As a global travel retailer, our people come from all...

  • Revenue Recovery Specialist

    3 weeks ago

    South Bank, Australia Global Supply Full time

    **Refer a friend** **Job no**: 523710 **Brand**: Global Supply **Work type**: Full time **Location**: Queensland **Categories**: Finance & Strategy **Purpose**: You will oversee the recovery of corporate land commission revenues, focusing on AU and NZ. You will liaise with and support both internal and external stakeholders, collect and analyse data to...

  • M&s Technical Analyst

    4 months ago

    South Bank, Australia Product and Technology Full time

    **Job no**: 522924 **Brand**: Product and Technology **Work type**: Full time **Location**: Queensland **Categories**: Information & Technology **Your Responsibilities**: Application Support Customer Service Support - Acts as the contact point for all cases received via phone, chat and via the case queue - Responds to a broad range of service requests for...

  • Technical Delivery Manager

    3 months ago

    South Bank, Australia Product and Technology Full time

    **Job no**: 523398 **Brand**: Product and Technology **Work type**: Full time **Location**: Queensland **Categories**: Information & Technology **_Ciao, _**Olá, **_こんにちは_**, Salut!** At **Flight Centre Travel Group** (FCTG) our purpose is to_ 'open up the world for those who want to see'_. Every day, we give people all around the world the...

  • Unified Communications Product Manager

    3 months ago

    South Bank, Australia Product and Technology Full time

    **Job no**: 523190 **Brand**: Product and Technology **Work type**: Full time **Location**: Queensland **Categories**: Information & Technology **_Ciao, _**Olá**,** **_こんにちは_**_, Bok!_** At **Flight Centre Travel Group** (FCTG) our purpose is to_ 'open up the world for those who want to see'_. Every day, we give people all around the world the...

  • Vulnerability Management Coordinator

    2 months ago

    South Bank, Australia Product and Technology Full time

    **Refer a friend** **Job no**: 523756BMCB **Brand**: Product and Technology **Work type**: Full time **Location**: South Australia **Categories**: Information & Technology **_Ciao, Merhaba_**,** **_こんにちは_**_, Hallo!_** At **Flight Centre Travel Group** (FCTG) our purpose is to_ 'open up the world for those who want to see'_. Every day, we give...

  • Itsm Expert

    2 months ago

    South Bank, Australia Product and Technology Full time

    **Refer a friend** **Job no**: 523728 **Brand**: Product and Technology **Work type**: Full time **Location**: Queensland **Categories**: Information & Technology At **Flight Centre Travel Group** (FCTG) our purpose is to_ 'open up the world for those who want to see'_. Every day, we give people all around the world the opportunity to experience something...

  • Product Manager

    2 months ago

    South Bank, Australia Product and Technology Full time

    **Refer a friend** **Job no**: 523732 **Brand**: Product and Technology **Work type**: Full time **Location**: Queensland **Categories**: Information & Technology At **Flight Centre Travel Group** (FCTG) our purpose is to_ 'open up the world for those who want to see'_. Every day, we give people all around the world the opportunity to experience something...

  • Rural Generalist Medical Specialist

    1 month ago

    South Innisfail, Australia Cairns and Hinterland Hospital and Health Service. Full time

    Cairns and Hinterland Hospital and Health ServiceAs a Rural Generalist Medical Specialist, you will be working in a unique environment with a diverse range of patients and medical conditions.We are offering a remuneration package up to $471,273 per annum (L13-L27) which includes employer contribution to superannuation (up to 12.75%), annual leave loading...

  • Finance Business Partner

    3 months ago

    South Bank, Australia Global Supply Full time

    **Job no**: 523106 **Brand**: Global Supply **Work type**: Full time **Location**: Queensland **Categories**: Finance & Strategy A fantastic opportunity to develop your commercial acumen in the pivotal role of **Finance Business Partner - Air Procurement**. You will gain insight into all brands across Leisure, Corporate and Specialist pillars and develop...

  • Administrative Support Coordinator

    4 weeks ago

    South Brisbane, Queensland, Australia Queensland Government Full time

    About the DepartmentThe Department of Justice and Attorney-General is a key player in Queensland's justice system, working to ensure that the community is safe and just.Job SummaryWe are seeking an experienced Administrative Support Coordinator to join our Corporate Support team on a fixed-term temporary full-time basis.Key Responsibilities:Provide...

  • Administrative Services Coordinator

    3 weeks ago

    South Brisbane, Queensland, Australia Queensland Government Full time

    About the Role:">The Administrative Services Coordinator will provide high-level administrative support to the Corporate Support team, ensuring the smooth operation of Victim Assist Queensland.">Key Responsibilities:">">Work collaboratively with the Corporate Support Team to collect, analyze, and report corporate governance information, including business...

  • Financial Operations Specialist

    4 weeks ago

    South Melbourne, Victoria, Australia TwoScots Recruitment Full time

    About the RoleWe are seeking a highly skilled Financial Operations Specialist to join our team in Melbourne's inner-city suburbs. As a key member of our finance team, you will be responsible for end-to-end processing of high-volume invoices across multiple business units.Key ResponsibilitiesEnsure accuracy and compliance with company policies and payment...

  • Room Accommodations Specialist

    4 weeks ago

    South Melbourne, Victoria, Australia Hyatt Full time

    About Hyatt House South MelbourneWe believe in the power of belonging - making people feel at home wherever they are in the world. At Hyatt, we turn trips into journeys, encounters into experiences, and jobs into careers.Hyatt House hotels offer an elevated, spacious, and self-sufficient experience. Our South Melbourne property is part of the Oasis...

  • Compensation Specialist

    4 weeks ago

    Melton South, Victoria, Australia Randstad Full time

    Randstad is a preferred partner with a reputable Government organisation to recruit for the below role.Role: Compensation SpecialistLocation: Melton VICContract: 5-month contractHourly Rate: $38.80 - $45.83 per hour + superAbout the RoleWe are seeking a highly skilled Compensation Specialist to join our team on a 5-month contract basis. As a key member of...

  • Competitive Payroll Specialist

    4 weeks ago

    South Brisbane, Queensland, Australia Davidson Full time

    About Davidson">Davidson is a leading recruitment agency that helps businesses find the right talent for their organizations.">Job Title: Competitive Payroll Specialist - Brisbane">We are currently seeking a highly skilled Payroll Specialist to join our client in Brisbane. The successful candidate will have experience in managing payroll processes and...

  • Administrative Accounts Specialist

    4 weeks ago

    Rochedale South, Queensland, Australia Beaumont Tiles Full time

    A competitive salary package is on offer for this opportunity, with an estimated annual salary of $65,000-$80,000 depending on experience.Beaumont Tiles, Australia's biggest tile, hard flooring, and bathroomware retailer, is seeking a skilled Administrative Accounts Specialist to join its team. This role reports to the National Credit Manager and is...