Operations Support Officer-traffic Camera Services

3 months ago

Tullamarine, Australia Serco Full time

Make a positive difference to road safety.
- Working with a highly regarded government organisation.
- Competitive remuneration + Additional benefits
- Based at Tullamarine
- Average of 19 hours per week
- Work a 24/7 roster and required to work a minimum of every second weekend.

**About you**

You are a process driven and solution focused Operations Support Officer with the ability to contribute to the operation of SERCO’s Mobile Road Safety Camera Program.

You have excellent multi-tasking and can assist in ensuring the wellbeing and safety of camera operators and Serco Operations Centre personnel, monitoring all movements from the operators log on times until the operators log off times. Provide support to Mobile Road Safety Camera Operators delivering information & providing a high level of customer service.

You are flexible and adaptable and enjoy building strong relationships to provide the best possible outcomes. You demonstrate exceptional moral values in all that you do.

**The Opportunity**

Reporting to the Co-ordinator Operations Support Centre, the Project Officer will be responsible for ensuring that MRSCO camera sessions are compliant by monitoring and confirming camera session details within agreed timeframes. This includes accurately recording data for start and finish times of camera sessions, site information, site compliance, communicating roster changes, radio, and welfare checks.

You would accurately complete all reporting requirements (MRSCO and SOC employees) utilising
all systems available e.g. Natasha, Welfare Tracker, Data baud, MyFleet and splunk Tracking client.
Track MRSCO welfare checks and follow up staff who fail to check in at scheduled times.

Report lost camera hours, quarantines; MEX faults etc accurately in accordance with SERCO procedure and escalate issues appropriately. Organise and manage time to ensure all data and reporting requirements are completed.

Share information (verbal and written) clearly concisely and effectively and maintain professional and collegial relationships with all camera operations staff

**_
To be successful for this role, you will have:_**
- A Valid Victorian Drivers Licence.
- Strong background in a Customer Service or Communications position.
- Good computer skills including MS suite, excel, outlook.
- Experienced at dealing with conflicting priorities and managing accordingly.
- Proven ability to be perceptive and patient when dealing with staff.
- Demonstrated experience at following processes and procedures.
- Strong administration skills.

**_
Due to the nature of the position, having the flexibility to work a variety of shifts across a 24/7 roster is essential._**
- This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes national police check as an essential selection component for this role._
- Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people._

**About Us**

We provide personal support to members of the community, to help them access a wide range of Government services, health insurance and public transport information, improve road safety and interpreter services. We provide an exceptional level of customer care across Australia and New Zealand to make a positive difference to people’s lives every day.

**Join Us**
- Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter._

  • Traffic Management Coordinator

    4 days ago

    Tullamarine, Australia Abergeldie Complex Infrastructure Full time

    About Abergeldie Complex InfrastructureAbergeldie Complex Infrastructure is a leading contractor with 30 years of experience in delivering complex infrastructure projects in Australia and New Zealand. Our expertise spans multiple sectors, including Water, Bridges, Transport, Underground, Energy, and Remediation.About the OpportunityWe are seeking a skilled...

  • Traffic Management Coordinator

    4 weeks ago

    Tullamarine, Australia Abergeldie Complex Infrastructure Full time

    **About us** Abergeldie is a locally owned contractor with 30 years’ industry experience in Australia and New Zealand. We design and deliver projects in the Water, Bridges, Transport, Underground, Energy and Remediation industry sectors. Projects include dams, bridges, tunnels, water and wastewater treatment process facilities, rail infrastructure, mining...

  • Traffic Management Coordinator

    4 weeks ago

    Tullamarine, Australia Abergeldie Complex Infrastructure Full time

    About us Abergeldie is a locally owned contractor with 30 years’ industry experience in Australia and New Zealand. We design and deliver projects in the Water, Bridges, Transport, Underground, Energy and Remediation industry sectors. Projects include dams, bridges, tunnels, water and wastewater treatment process facilities, rail infrastructure, mining...

  • Traffic Management Coordinator

    1 week ago

    Tullamarine, Australia Abergeldie Complex Infrastructure Full time

    About Abergeldie Complex InfrastructureAbergeldie Complex Infrastructure is a leading contractor with 30 years of experience in delivering projects across various sectors, including Water, Bridges, Transport, Underground, Energy, and Remediation. Our expertise spans dam construction, bridge building, tunnel development, water and wastewater treatment...

  • Traffic Management Coordinator

    2 weeks ago

    Tullamarine, Australia Abergeldie Complex Infrastructure Full time

    About UsAbergeldie Complex Infrastructure is a leading provider of complex infrastructure solutions in Australia and New Zealand. With over 30 years of experience, we deliver projects in the Water, Bridges, Transport, Underground, Energy, and Remediation industry sectors.About Our Pipeline Renewals TeamOur Pipeline Renewals team specializes in end-to-end...

  • Traffic Management Coordinator

    2 weeks ago

    Tullamarine, Australia Abergeldie Complex Infrastructure Full time

    About UsAbergeldie Complex Infrastructure is a leading provider of complex infrastructure solutions in Australia and New Zealand. With over 30 years of experience, we deliver projects in the Water, Bridges, Transport, Underground, Energy, and Remediation industry sectors.About Our Pipeline Renewals TeamOur Pipeline Renewals team specializes in end-to-end...

  • Operations Support Manager

    4 months ago

    Tullamarine, Australia Serco Full time

    **About the Opportunity*** This role is to support the Detection Services Manager deliver on the client KPIs with a focus on the Detection Services and Operation Centre deliverables. Key responsibilities of this role include maximising service delivery, operational efficiency and mitigating operational risk, while meeting contractual obligations. Lead the...

  • Workforce Planning Lead

    3 months ago

    Tullamarine, Australia Serco Full time

    Lead a team to deliver the scheduling and planning function - Create and maintain a culture of innovation and operational pride - Full time role based in Tullamarine, VIC **About you** You are a strategic, analytical and results driven Workforce Planning Lead with a strong delivery focus. Your extensive experience has helped you to develop highly effective...

  • Guest Service Officer

    3 weeks ago

    Tullamarine, Australia Cruisin Motorhomes Full time

    **Join Our Team as a Casual, Dual Role -** **Guest Service Officer / Back of house Operator** - **at our Tullamarine Branch in Melbourne** Are you a people person who thrives on providing exceptional customer service? Do you have a passion for travel and enjoy interacting with diverse individuals? If so, we have an exciting opportunity for you to join our...

  • Loss Prevention Specialist

    2 weeks ago

    Tullamarine, Australia David Jones Full time

    About the RoleAt David Jones, we are committed to creating inspired careers for our people to thrive. As a Loss Prevention Officer, you will play a key role in promoting safety and security across our stores. By mitigating risk through overt and covert operations, and through the implementation of Stock Loss Management policies and procedures, you will...

  • Loss Prevention Specialist

    7 days ago

    Tullamarine, Australia David Jones Full time

    About the RoleDavid Jones is seeking a highly skilled Loss Prevention Officer to join our team. As a Loss Prevention Officer, you will play a critical role in promoting safety and security across our stores. Your primary responsibility will be to mitigate risk through overt and covert operations, and by implementing Stock Loss Management policies and...

  • Machine Operator

    4 months ago

    Tullamarine, Australia IPA Personnel Services Full time

    **ABOUT THE COMPANY** Our client is a leading global supplier of paints and coatings, and at their Tullamarine facility they specialise in manufacturing coatings & sealants for the aerospace industry. **ABOUT THE ROLE** Working within the team at Tullamarine and reporting to the Operations Manager, you will be responsible for supporting the operators by...

  • Production Operator

    3 months ago

    Tullamarine, Australia IPA Personnel Services Full time

    **ABOUT THE COMPANY** Our client is a leading global supplier of paints and coatings, and at their Tullamarine facility they specialise in manufacturing coatings & sealants for the aerospace industry. **ABOUT THE ROLE** Working within the team at Tullamarine and reporting to the Operations manager, you will be responsible for supporting the operators in...

  • Customer Support Officer

    4 months ago

    Tullamarine, Australia SMAART Recruitment Full time

    Permanent full time position | $60,000k + Super - Tullamarine location | Parking on site - Great company culture | Career progression opportunities SMAART Recruitment has partnered with a prestigious client in the automotive industry. Our client is seeking a dynamic and resilient Customer Support Officer to join their dedicated team in their Tullamarine...

  • Operations Support Specialist

    2 weeks ago

    Tullamarine, Australia Caterpillar Full time

    Job Overview: Shape the Future with Caterpillar Inc. By joining Caterpillar, you become part of a global team that values not only the work we do but also the people we work with. We are innovators, problem solvers, and builders of a sustainable future, committed to creating stronger communities. Here, we don't just discuss progress and innovation;...

  • Operations Support Agent

    4 months ago

    Tullamarine, Australia TNT Express Full time

    **The Company** FedEx Express is one of the worlds largest express transportation companies and has consistently been selected as one of the worlds top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories. **About the role**: Go behind the...

  • Product Support Operations Representative

    2 weeks ago

    Tullamarine, Australia Caterpillar Full time

    About the PositionThe Product Support Operations Representative plays a critical role in driving service excellence and dealer success at Caterpillar. This position is responsible for working closely with dealers to identify and resolve service needs and problems, while also providing guidance on process improvements and business planning.Key...

  • Product Support Operations Representative

    2 weeks ago

    Tullamarine, Australia Caterpillar Full time

    About the PositionThe Product Support Operations Representative plays a critical role in driving service excellence and dealer success at Caterpillar. This position is responsible for working closely with dealers to identify and resolve service needs and problems, while also providing guidance on process improvements and business planning.Key...

  • Operations Support Agent

    3 months ago

    Tullamarine, Australia TNT Express Full time

    **Our Values** Our culture values empower us to deliver great results. With one FedEx culture, we: Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next. **What you’ll be working on** This unique position is a rare opportunity to enjoy tasks split between operation administrative and warehouse...

  • Customer Support, Sales Support

    3 months ago

    Tullamarine, Australia Radiant Recruitment Full time

    Opportunity to work across customer service, sales support and administration. Opportunities to learn and develop. Tullamarine location Customer and quality focused company Stable, long-standing business With a small local office, this company is an independent arm of an international organisation. Providing electro-mechanical products to construction,...