Defence Customer Support Officer

1 month ago

Nowra, Australia Lockheed Martin Australia Full time

NSW, Nowra
- Logistics
- 15795BR

**About us**:

- Sikorsky Australia, a Lockheed Martin Company, is a dynamic, growing, and energetic organisation offering stimulating, challenging work at the forefront of technology. Widely regarded as Australia’s leading rotary wing support organistaion, we employ over 200 people to ensure availability of mission ready aircraft for operational flights, deployments around the globe and rescue missions including bushfire and flood assist.

Dedicated to providing full sustainment solutions, training and end to end logistics support for the Royal Australian Navy's fleet of MH-60R Seahawk helicopters we pride ourselves on our team values fostering a culture of innovation, learning and development where we celebrate and value our people.

**Your responsibilities will include**:

- Exciting career opportunity as we grow our Logistics Customer Support Team. We are seeking a Defence Logistics Specialist to provide ongoing support to our Royal Australian Navy customers. You will be required to take and process orders from customers and representatives as well as provide order details and status updates. You will act as liaison between customer and warehouse while processing and adjusting database for returned goods.
Your responsibilities and duties will include (but not limited to):

- Assisting with Defence Logistics Governance and MILIS requirements.
- Assisting with the management of Urgent Defects through the Navy High Priority Demand Systems
- Expedite emergency orders upon customer requests.
- Assisting with the management of the 24 hours help desk to meet customer requirements
- Maintaining knowledge of company products and customer service processes.

**About you**:

- To see you succeed in this role, you will have:

- Experience in data management including the ability to produce, analyses and interpret complex reports and information
- Thrive in a fast-paced environment and take immediate corrective action as required
- Passion for exceptional customer service and understand the importance of building strong relationships.
- Experience working within the Military or with a Defence contractor
- An understanding of Defence corporate governance (highly desirable)
- Experience with Defence inventory programs such as MILIS or SAP (highly desirable)
- This is an ongoing recruitment activity, there will be various intakes over the coming 12 months. If you are selected for an interview, we will be in contact with you as soon as possible. We would like to thank you for your applicant and your patience during this time._

**Special Requirements**:

- Applicants must be eligible to obtain and maintain an Australian Defence Security Clearance and employment may be contingent on the provision of further personal information including citizenship to ensure compliance with international export control legislation and regulations.

**What we offer you**:

- At Sikorsky Australia we value our team and the contributions they make every day. We provide the following benefits to recognise and reward that contribution.
- Competitive remuneration.
- Flexible work arrangements, including 9-day fortnight.
- Ability to purchase up to an additional 4 weeks of annual leave
- Paid parental and Defence leave.
- Destination Discounts - save money on everyday purchase including supermarket, petrol, accommodation, retail, and many more.
- Health and wellness support and benefits for you and your family including access to free counselling, financial counselling and flu vacs.
- Corporate health insurance with Defence Health or Bupa.
- Fitness/ Gym passport.
- Peer to peer recognitions - earn Kudo’s point to purchase vouchers and goods.
- Salary packaging.
- Internal and global career opportunities.
- On the job training and support.
- Opportunities for professional development and growth.
- Challenging career with Industry leading training.

For those looking for a change in lifestyle, you couldn’t ask for better. Enjoy the beauty of South Coast at your doorstep with only a short drive to Sydney or Canberra.

**Equal Opportunity Statement**
- Lockheed Martin supports Equal Employment Opportunity and Diversity in the workplace by creating a place of employment that is, harassment free, diverse, fair, ethical, inclusive, and values the contribution of all its employees. Diversity and inclusion are the foundation of our culture and reflect our values of doing what’s right, respecting others and performing with excellence. By leveraging our employees’ unique talents and experiences, we will deliver innovative, affordable solutions and unparalleled customer value.

**Vacancy Country**
- Australia

**Vacancy Type**
- Permanent

**Employee Type**
- Full Time

**Job Expires**
- 09/12/2024

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