Principal Support Planner

6 months ago

Brisbane, Australia National Injury Insurance Agency Queensland Full time

Your roleProvide participants, their family and carers with information and support about the Scheme and the Agency.Assess participant needs and create and amend support plans including making decisions (or recommendations to the Manager) regarding the necessary and reasonable treatment, care and support of participants with higher complexity needs.Provide expert assistance to participants requiring additional supports for effective transition and adjustment to their injury.Lead and support other team members in decision-making by providing expert technical guidance, coaching, and peer supervision.Undertake peer reviews and to ensure high quality treatment, care and support services for participants.Understand and discharge delegated functions in accordance with the Act.Identify ways to empower participants in the development, implementation and monitoring of support plans, to reflect participant goals, choice and control, and measurable outcomes.Provide options for treatment, care and support, balancing the needs of participants with Scheme requirements, sustainability, and community expectations.Lead and facilitate opportunities for education and capacity building of participants to empower increasing levels of independence towards self management.Manage service requests, approvals and payments in accordance with agreed needs and assessments and plans.Liaise with legal representatives of participants and their families/carers as needed.Liaise and collaborate with stakeholders to ensure successful implementation and maintenance of support plans.Lead or contribute to specific projects or initiatives, policies, processes and procedures to continuously improve services and enhance the quality of outcomes for participants.About youTo be successful in this role you will demonstrate a strong commitment to shared values, and a broad skillset that includes:

- High levels of applied knowledge and understanding of support planning principles and processes, including the ability to lead or contribute expert knowledge to continuous improvements.
- Proven track record in managing support planning and goal-setting processes of high complexity, whilst discharging delegated statutory functions in accordance with the Act.
- Highly developed organisational skills and proven ability to lead others within a dynamic environment, displaying a collaborative, autonomous, flexible and agile working style and approach.
- Highly developed communication skills and proven ability to build rapport, communicate complex information, negotiate with a variety of internal and external stakeholders, and coach, supervise or develop other team members.
- Proven track record in making complex decisions and recommendations based on relevant evidence in relation to disability services.
- Effectiveness in identifying and responding quickly, flexibly and appropriately to higher complexity issues of participants, their family and carers.

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