Coordinator Rates

Corporate Services | Main Administration Building, 25 Cedric Street
- Closing date: 22/10/2024

**Coordinator Rates and Receivables**

**Permanent Full-Time Opportunity in Stirling, Western Australia**

**Perks**:

- Free onsite fitness facilities
- Free parking
- On-site staff café
- Annual leave loading
- Employer-matched super contributions up to 6%

**About Us**: The Corporate Services Directorate provides essential support services using specialized knowledge, best practices, and technology to serve both internal customers and the community. We are dedicated to partnering with the business to offer high-level strategic support, ensuring the ongoing wellbeing of the organization and its people.

**About the Position**: The City of Stirling is seeking a dynamic individual to join our team as the **Coordinator Rates & Receivables**. This role is perfect for someone who is passionate about creating positive and inclusive outcomes for our community. As a Coordinator, you will have the chance to take ownership of your work, manage transitions smoothly, and advocate for staff, ensuring buy-in and maintaining a positive culture. Additionally, you’ll have the opportunity to develop and test new ideas while delivering excellent results within a culture of learning.

**Key Responsibilities**:

- **Effective Stakeholder Relationships**: Manage relationships with stakeholders to ensure consistent service quality and efficiency.
- **Workload Coordination**: Coordinate the team’s workload and manage staff leave and absences during peak periods.
- **Rates Administration**: Lead the administration of the Council’s rates functions, including distribution of notices, property valuation adjustments, and pensioner concessions.
- **Debt Recovery**: Proactively coordinate and manage debt recovery procedures, adhering to the Council’s Hardship Policy.
- **Team Leadership**: Manage, lead, and mentor the Rates and Receivables team, ensuring high performance and professional development.
- **Escalation Point**: Act as the escalation point for the team, assisting with resolving customer enquiries and disputes, ensuring timely collections activities.
- **Efficiency and Priorities**: Drive efficiency within the team, focusing on City priorities and achieving short
- and longer-term goals.
- **Resource Utilization**: Facilitate effective utilization of time and resources to enhance capacity for key objectives.
- **Collaboration**: Value collaboration and teamwork, emphasizing the achievement of team goals.

**About You**: To excel in this role, you should possess the following:

- Self-motivation with excellent time management and analytical skills.
- A tertiary qualification in accounting, finance, or a related discipline.
- Problem-solving ability, attention to detail, superior communication, and a collaborative style.
- Strong team leadership experience and a history of continuous improvement.
- A customer service focus.

**Desired Qualifications and Experience**:

- **Minimum 4+ years** of experience (essential) leading and supervising a team within a similar role with a large organization.
- Understanding of Local Government Legislation and/or State/Federal Legislation.
- Experience with Technology One / OneCouncil Property and Rating System (advantageous).
- Effective time management and organizational skills.

**What We Offer**:

- Flexibility in work arrangements to ensure work-life balance.
- Free parking and easy public transport access.
- Free onsite fitness facilities and end-of-journey facilities.
- Superannuation matching up to 6%.
- Professional development opportunities, including training, memberships, and study assistance.
- Excellent leave entitlements, including annual leave loading and the ability to purchase up to an additional 4 weeks’ annual leave per year.
- 50% discount on gym memberships at our Stirling leisure centres (for permanent/fixed-term employees).
- Amazing in-house employee canteen.
- Up to 10 weeks paid parental leave.
- Employee health and wellness programs, including yearly flu vaccinations.
- Access to our Employee Assistance Program (EAP) for you and your family.
- Generous study assistance.
- Active social club.
- Employee recognition program.
- Novated Leasing (where applicable).

This permanent full-time position is a Level 9 Inside Workforce Agreement position, offering a salary from **$123,589.72** gross pro rata per annum plus superannuation.

**Eligibility Requirements**:

- Australian driving licence.
- National Police Clearance (valid within the last 3 months).
- Pre-Employment Medical and DAS clearance.
- The right to work in Australia.

**More About the City**: The City of Stirling is a diverse and thriving local government in Western Australia, with over 223,000 residents across 30 suburbs. We are a cosmopolitan, multicultural, and economic hub. With over 1,400 employees, we support work-life balance and offer opportunities for progression and development. We celebrate