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Service Delivery Manager

4 months ago

Newcastle, Australia UGL Limited Full time

**About the role**

UGLs Manufacturing & Maintenance business are seeking an experienced Service Delivery Manager for a full-time permanent role based at our Hunter Valley Maintenance Centre in Hamilton North, Newcastle.

Working as part of our rolling stock Maintenance team, this role will lead a team of mixed trades and team leads carry out overhauls and maintenance on our customers fleet of rolling stock. This role will be working on rotating roster of days and afternoon shifts averaging 38 hours a week.

The role is accountable for one or more service delivery areas within a production area to deliver safe, reliable and efficient production outcomes. This position is a champion for safety and has overall responsibility for the allocated service area(s)’s production performance and successful delivery of work to achieve performance targets as well as meeting commercial commitments to our customers

This role involves frontline interaction with other service delivery teams, other Business Area production teams, other Business Areas within UGL, contractors and, at times, directly with customers.

**About you**
- Trade qualification - Mechanical, Electrical or Fabrication highly desired
- Experience in supervising teams in a production/maintenance/engineering environment.
- Basic knowledge of SAP SAM Mobility to review and analyse production performance is highly desired
- Excellent customer relationship and people management skills
- Minimum trade experience 8-10yrs+ in a production/maintenance/engineering environment.
- Experienced gained in the rail, automotive, defence, avionics or any other safety critical environment.

**What we offer**
- Diverse opportunities to grow, back yourself and achieve
- Flexible working arrangements
- Ongoing training for career progression
- A competitive remuneration package with salary continuance insurance, employee assistance program for employees and their families, AIA Vitality wellness program and Discounts on private health insurance, vehicles, travel and more

**What makes you right for UGL**
- Ability to provide a safe, supportive and positive workplace
- Empower a united and collaborative culture
- Deliver technical excellence and create efficient, innovative solutions
- Build an enviable reputation and the trust of employees, clients and other stakeholders
- Genuine concern for safety

**About Us**

UGL is a well-known and respected for providing end-to-end engineering, construction and maintenance services within; rail and transport, communications and technology systems, oil and gas, power, renewables and resources, water and defence markets. UGL partners with some of the world’s largest blue-chip companies and government agencies, private enterprises and public institutions. We are a member of the CIMIC Group of companies

At UGL, we value diversity - in the backgrounds, ideas, work styles and perspectives of our team. We are an Equal Opportunity Employer and strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally diverse backgrounds to apply.

Please note that relevant screening checks will be conducted as part of the recruitment process. These may include a national criminal history check and for you to undergo pre-employment medical assessment including drug and alcohol screen.

Ref: 251449

LI-EC1

**Discipline**: Supervisor

**Primary Location**: Australia-NSW-Newcastle, Maitland & Hunter

**Work Type**: Full-time