Medical Receptionist

7 months ago

Perth, Australia Hudson Australia Full time

The purpose of the Receptionist is to provide reception and administrative support to all members of the team at New Directions Psychology in order to facilitate a high level of care for NDP Clients.
The role will also provide reception support to clinical staff to ensure the smooth running of the practice. The Receptionist is generally the first point of contact with the public. As such it is essential that they are pleasant, courteous, highly professional and able to interact with a wide and diverse consumer group. The Receptionist will work proficiently in a fast-paced environment, must have attention to detail, and work collaboratively with all the team at NDP (clinical/administrative), including external providers such as medical and allied health practitioners, practice managers at medical centres, etc.

**Location**:Mount Lawley WA

**Client**: Nationally recognised psychologist clinic

**Key Responsibilities**
- Answering incoming phone calls promptly and professionally, providing assistance or directing calls as necessary.
- Coordinating job arrangements with clients, including scheduling appointments and addressing client inquiries or concerns.
- Efficiently scheduling jobs for available technicians and ensuring timely service delivery.
- Performing various general administrative duties to support office operations and maintain efficient workflow.
- Handling ad-hoc tasks as required.

**Key Experience and Requirements**
- Previous administration experience essential, entry level scheduling would be advantageous
- Excellent customer service and communication skills both verbal and written
- Hard working and resilient, able to come in and get the job done
- Proficient in MS Suite
- National Police Check required

**Key Details**
- Monday to Friday, 8:30am - 5pm
- Sociable and multicultural working environment
- Ongoing supportive provided where necessary
- Weekly time sheets and on time payment
- Attractive hourly rate of $34/hr + super

**The role**:

- Reception duties including answering phones, booking and confirming appointments and entering of new client details on computer software (CRM - **_Power Diary_**).
- Meet and greet clients and centre visitors and provide exceptional customer service. As the first point of contact for all clients must convey the core values of the practice.
- Ensure all incoming phone calls are attended to in a prompt and courteous manner.
- Provide information to new clients regarding NDP, ensuring that all enquiries are dealt with in a confidential and sensitive manner.
- Engaging and allocating potential new clients to clinicians through a thorough intake process. Maintain focus and priority on client care and retention, convert enquiries to bookings, allocate referrals to appropriate clinicians in consultation with the Principal Psychologist.
- Creating and refining business processes and procedures, day-to-day oversight of the two clinics, including housekeeping.
- Maintain high levels of sensitivity, responsiveness and confidentiality
- Liaise with external service providers, health professionals and community organisations as required
- Maintain excellent record-keeping and effective administration systems.
- Engender a culture of responsibility for delivering a high standard of service in line with New Directions Psychology values (adhering to policies and procedures)
- Ensure environments are work ready, maintain a clean, well-resourced, and friendly atmosphere for both clients and clinicians.
- Assist in the set up and 'pack up' of the practice ensuring the rooms are left in a clean and tidy state at the end of each day, tv switched off, bins emptied, front reception is clean, etc.
- Providing assistance to the Practice management in the creating and implementation of letters, e-faxes, templates, operational manuals, and policies.

**Requirements**:

- Familiarity in working with technology such as Zoom, Power Diary, Outlook and Office, and an understanding of Medicare is required. Have knowledge of technical operating systems to meet the needs of the practice and knowledge kept up to date (ie. Word/Excel/PowerPoint).
- Have high level communication skills in dealing with patients and referrers.
- Excellent computer skills, ability to multi-task, work independently and in a team environment, well presented, friendly and efficient with attention to detail, excellent verbal and written skills, ability to manage stress, must be quick to learn and able to process a high volume of new information.
- Working with Children Check.
- Police Clearance.
- A high level of professional ethics.
- Possess a full Driver's license & own car.

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