Branch Concierge

4 months ago

Perth, Australia Commonwealth Bank Full time

**31.25 hours per week**:

- Monday & Friday - 9.15 am to 4.15pm

**Do work that matters**

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives - whether it’s opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Working with us in RBS means you’ll positively impact our customers’ lives and ensure that when they need us, we’re there for them.

**See yourself in our team**

As Concierge for the 95 William Street branch at CommBank, you’ll be the face of Commbank & the first person customers speak with to assist them. To do this you’ll:

- Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
- Build personal connection with customers through meaningful conversations to enhance their experience
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
- Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience

**We’re interested in people who have**:

- A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
- Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
- The ability to manage customer expectations with a professional presence
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

**With us, you’ll help customers make informed financial decisions to achieve their goals.**
- ‘Aboriginal &/or Torres Strait Islander people encouraged to apply' _

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Advertising End Date: 21/09/2024

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