Library Concierge
2 months ago
Overview:
- 1 x Continuing and 1 x Fixed Term role available- Salary HEW 2 + 17% Superannuation and Flexible Working Arrangements- Continuing role will be based at Carlton, Fixed Term role will be based at Bundoora
About the Role
As Library Concierge, you will be responsible for delivering a high level of customer service while working on the Library Concierge service points, and undertaking physical maintenance of the collections.
Your day-to-day duties may include, responding to basic queries such as directional and orientation questions and referral to other Library services like Ask the Library or Study Support. A device and uniform (apron) will be provided to staff while they are undertaking concierge duties to support referrals and responses to questions
Training will be provided in safe manual handling practices, Dewey Decimal system, service orientation, basic customer queries and customer service. Out of hours rostered weekend work and evening shifts may be required in this role.
- Please note that this is a part year role and will run from February to November._
To be successful in this position, you will have:
- Demonstrated ability to provide excellent customer service, including effective verbal communication and rapport building- Demonstrated ability to deliver excellent customer service to a significantly diverse audience- Ability to work effectively as part of a team-
- Knowledge and understanding of safe manual handling practices as they relate to libraries is desirable, training will be provided- Knowledge and understanding of the Dewey Decimal classification system for sorting library materials is desirable
About the Group
RMIT University Library is a creative partner in the achievement of RMIT University’s teaching, learning and research goals. It engages with other groups within the University to design initiatives that have a positive impact on the student experience including the provision of direct support, advice and guidance for students’ academic skill development. It provides resources, services and facilities to support the information needs of RMIT's large and globally distributed student and staff population and supplies expertise for the management of the University’s archives and business information.
At RMIT Melbourne, the University Library operates from 4 different locations: the Swanston Library; the Bundoora Library; the Carlton Library and Brunswick Library. At RMIT Vietnam, the Library supports the 6,000 students from 2 locations: Ho Chi Minh City and Hanoi. They provide flexible, networked spaces for individual and group study, computer equipped group study rooms and seminar rooms for academic and library research skills training.
To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.
- Position Description - Library Concierge
Applications Close:
9 July 2023 11.59 pm
- RMIT is an equal opportunity employer committed to_
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