Service/program Support Officers

3 weeks ago


Canberra, Australia IPA Personnel Services Full time

Our Government Client is looking for an experienced
**APS3 Service Support Officer** and
**APS4 Group Program Support Officer** in their ACT office.

These are both full time/contract roles going for 12 months with possible extension.

A
**Service Support Officer** will provide operational and administrative support to the regional service delivery teams which may include a mix of front reception, administration, procedural, information technology and other service delivery activities.

**DUTIES**
- Client Service and Front Reception
- Provide client service support at initial point of contact, including meeting, greeting and streaming clients to the appropriate service channel, completing simple first contact resolution enquiries, identifying and prioritising clients who are potentially vulnerable, in distress or who have accessibility issues and escalating potential issues as required
- Clinical Support
- Assist with client appointments, counsellor diary management and SMS reminders
- Assist with client file management including ROIs, AfS Referrals, data entry, scanning and uploading documents
- Process Outreach client allocations, referrals and other file management activities
- Process invoices accurately and timely
- Process travel requests for the regional staff
- Assist in meeting National Office requests by collating data and reports, audits
- Other duties as determined by the Regional Clinical Practice Manager

The
**Group Program Support Officer** is part of the Clinical Support Team providing the front line of customer service for clients who may be facing significant or complex challenges. The GPSO may be allocated additional core functions to assist the region in meeting high volume of clinical support work. This may include office management or other service delivery support activities.

**DUTIES**
- Assist the Group Program Coordinator with developing the annual schedule
- Manage all aspects of events operations through financial, contract and resource management activities.
- Build and maintain relationships with key Open Arms stakeholders including providers (venues & suppliers), contractors, Defence and veteran communities, DVA and other relevant parties
- Assist the Group Program Coordinator with recruitment, on boarding and induction of Group Program Facilitators
- Reports, audit and compliance
- Coordinate the region's marketing and promotional activities in collaboration with the National Communications Team.
- In Centre Counselling Support:

- Deliver a professional, efficient and welcoming reception service
- Client appointment and SMS reminder service
- Counsellor support: diary management, room bookings, administrative support
- Clinical Support
- Assist the Operations Coordinator in the management of the centre's property, resources, stationery and IT requirements
- Other duties as determined by the Operations Coordinator and/or Regional Clinical Practice Manager

**KEY SKILLS AND PERSONAL ATTRIBUTES**
- Communicate in an effective way
- Research and make sound decisions using appropriate judgement
- Analyse and evaluate customer needs, requesting support as appropriate
- Understand and make connections with community, government and other services
- Have the ability to prioritise work load and multi-task
- Collaborate with other staff in immediate work area, across a virtual team and with other areas of the department
- Support and train others, undertake ongoing training
- In the context of a clinical team composed of allied health professionals, identify, respond to and escalate customer aggression and/or customer interactions
- Work in and adapt to a changing environment
- Demonstrate a high level of relevant computer literacy skills

**HOW TO APPLY**

For a confidential conversation, please call Tenisha Reed on 02 9220 6900.



  • Canberra, Australia DFP Recruitment Services Full time

    **Job description**: - **12 Month Contract**: - ** City Location**: - ** April start date**: - ** Security clearance level required: NV1 (SECRET), or ability to obtain one.** **About the Program** This Change Program is seeking a Program Support Officer with a minimum of 4-5 years’ experience in a support role. The Officer will play a key role in...


  • Canberra, Australia CircuIT Recruitment Group Full time

    Program Support Officer - 12 month contract - NV1 Clearance essential Our client is on the lookout for a Program Support Officer to join their team and be responsible for working collaboratively with the HF Radar team to develop strategic briefs and capability plans. In this role, you will provide advice to senior leaders, monitor and assure project...


  • Canberra, Australia ACT Government Full time

    ACT Natural Resource Management (NRM) Section sits within the Environment Division. ACT NRM has responsibility for strategic program development, delivery, monitoring and reporting, and stakeholder engagement. The section manages programs funded by Australian Government, including the National Landcare Program and ACT Government programs to achieve...


  • Canberra, Australia DFP Recruitment Services Full time

    **Job description**: **$44p/h - $50p/h Plus Super** **12-month contract with possible extension** **Phillip location** Join a Federal Government Agency as a Group Program Support Officer to play a part in the lives and wellbeing of current and former serving Veterans and their families. The Group Program Support Officer (GPSO) assists the Group Program...


  • Canberra, Australia Hudson Australia Full time

    **The Role** If you are an experienced Program Support Officer with a minimum of five years' experience and are looking for a long term contract, then this might be the role you are looking for. The Program Support Officer will play a key role in engaging with key stakeholders and ensuring that the Program meets the governance objectives on time and on...


  • Canberra, Australia Australian Electoral Commission Full time

    **Agency Purpose** The Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness...

  • Program Officer

    4 weeks ago


    Canberra, Australia Ampersand Full time

    **3 Month Contract + potential for extension** **Pay: $54.71 / hour + super** **Location: Queanbeyan OR Wagga Wagga location + (Hybrid working arrangement)** **Primary purpose of the role** Support the local administration and delivery of a government agency's maintenance contract, primarily through the preparation of office estimates and contributing to...


  • Canberra, Australia Infopeople Full time

    Program Support Office - Large Transformation Programs Experience - Strategic Partnerships Development and Management **Key Accountabilities** - Provide project and operational support, including monitoring and reporting on project plans, milestones and deliverables to ensure time, cost and quality indicators are in line with the approved project plans. -...


  • Canberra, Australia Effective People Full time

    **19th June, 2023**: **APS4 Program/Project Support Officer** **Australian Citizen with National Police Check** **12 Month Initial Duration** **$40-$47 per hour, ex Super** **Canberra, ACT (Onsite Role)** **Ref#1090611** **_WHY CHOOSE EFFECTIVE PEOPLE?_** - _We pay fortnightly with in-house payroll_ - _Salary packaging & bank your hours_ - _Novated leasing,...


  • Canberra, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking an **APS3 Service Support Officer** for a Federal Government department to provide operational and administrative support to the regional service delivery teams which may include a mix of front reception, administration, procedural, information technology and other service delivery activities. The key role for an ...


  • Canberra, Australia Australian Government Solicitor Full time

    Ongoing/Non-ongoing (12-month contract) - Full time Canberra based role - Collaborative team and varied work This is an exciting opportunity to take your career to the next level by joining AGS’s dynamic Client Services Team. As a Service Support Officer, you are excited about the opportunity to work alongside experienced professionals and contribute your...

  • Programs Officer

    1 month ago


    Canberra, Australia The National Museum of Australia Full time

    Vacancy Details POSITION: ORGANISATION UNIT: LOCATION: PACKAGE: CLOSING: SYNOPSIS: **Role title**: Programs Officer **Role classification**: APS4 The National Museum of Australia (NMA) has an exciting opportunity in the Programs Business Unit (BU) for a Programs Officer to coordinate and support the delivery of public programs. The Programs BU develops...


  • Canberra, Australia Australian Government Department of Defence Full time

    $73,343 - $80,071 (plus Super) - Brindabella Park - ACT **The Role** Within the Defence Graduate and Entry Level Programs Directorate’s (the Directorate) program delivery function an APS 4 Program Support Officer is accountable under limited direction to perform moderately complex transactional, procedural, operational and administrative work within an...

  • Program Officer

    1 month ago


    Canberra, Australia Peoplebank Full time

    **Job Title - Program Officer** **Location - Canberra** **Duration - 12 months with possible extensions of 12 months** **Client - Federal Government** The roles will support a number of teams within the program including but not limited to: - The Program Integration team to maintain an integrated view of program activities, milestones and cross-branch...


  • Canberra, Australia Talent International Full time

    **Job Details**: **Location** Canberra **Salary** Negotiable **Job Type** Contract **Ref** BBBH102953_1687155375 **Contact** Michelle Somlyay **Posted** about 2 hours ago APS 4 Program/Project Support Officer - ** 12-month contract**: - ** Canberra Location**: - ** Must be Australian Citizen** **Our Client** Our Client is a government agency...


  • Canberra, Australia Australian Department of Infrastructure and Regional Development Full time

    **Title**: - Policy/Program Officers**Classification(s)**: - APS Level 5**Employment Type**: - Ongoing/Non-Ongoing, Full Time/Part time**Salary**: - $79,935 - $84,757 per annum plus 15.4% superannuation**Business Division**: - Office for the Arts**Branch / Section**: - Various**Location**: - Canberra, ACT**Security Clearance**: - Baseline...

  • Aps5 Program Officer

    11 hours ago


    Canberra, Australia HAYS Full time

    A central agency recruiting an APS5 Program Officer **Your new company** The Department is seeking an experienced APS5 Program Officer to work to deliver affordable wellbeing for all Australians now and for future generations. **Your new role** Your new role as a program officer is a diverse role that would benefit applicants looking to build upon their...


  • Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **EL1 - Assistant Director, Program Management Office**: - Full-time ongoing opportunity - Flexible working arrangements - Work with a professional, supportive and motivated team The National Library of Australia is seeking to fill a leadership role as the **Assistant Director, Program Manager Office. (EL1)...


  • Canberra, Australia Canberra Consulting Full time

    **About us** Canberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the capability to understand your specific requirements and match them to the right environment, ensuring professional satisfaction and ongoing development opportunities. Our focus is ensuring that both...


  • Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **EL 2 - Director, Program Management Office**: - Opportunity for people with strategic program/project management and procurement/contract management experience - Provide leadership to, and management of, a Program Management Office in a leading National Cultural Institution - Work as part of the senior...