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Customer Service Representative Springwood
4 weeks ago
You're a passionate customer service professional
- We are enhancing the financial wellbeing for our customers
- Together we’re delivering outstanding customer experiences
We are currently seeking a Customer Service Representative for a full time opportunity at our Springwood branch.
No two days are ever the same in our branch-based customer service roles; you will work collaboratively with your colleagues to deliver outstanding outcomes for every customer you deal with.
**More specifically you will**:
- Assist customers with general banking transactions, answering questions and queries
- Build a personal connection with customers through meaningful conversations
- Work with customers to use our in-branch technology and digital banking options
- Use tools to capture customer feedback, take action to correct any service breaks and drive improvement
- Be provided with continuous training and development to support your career aspirations
- Work collaboratively as a team to achieve customer service excellence
**We’re interested in hearing from people who have**:
- A passion for delivering outstanding signature customer service with every interaction
- The ability to have great conversations and confidence to ask challenging questions
- Problem solving attitude and curiosity in finding the right solutions
- An open approach to learning new things and goal oriented with the ability to accept feedback for development
- Resilience, self-motivation, and lots of energy
- An ability to work collaboratively as a team to deliver a seamless customer experience
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 25/03/2023
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